Last post on Oct 31, 2011 at 2:14 PM
You are in the Ford Explorer
What is this discussion about?
Ford Explorer, Mercury Mountaineer, SUV
#3121 of 3348 Re: Latest Consumer Reports Ratings [mtnman1]
Mar 05, 2006 (4:18 pm)
"was more than disheartened today while reading my April issue of Consumer Reports. It's their big yearly car ratings issue. In the used Suv's to avoid they listed the Ford Explorer and Mercury Mountaineer 2002-2005."
On my '02 Explorer--in 2 1/2 years and 45,000 miles later, I had the following issues:
tranmission solenoid bad
power window motor failed
rear-end would whine at between 55mph and 65mph. FORD WOULDN'T FIX IT.
Leather seating very poor quality - if I would have kept the car I would have had to redo the leather. Ford again, knows there was a problem here and wouldn't satisfy the owners.
Bought a Toyota. Farewell Ford!!
#3122 of 3348 Nvbanker
Mar 05, 2006 (5:44 pm)
Nope, not cancelled... Like any storm, ya never know when it's gonna strike.
#3123 of 3348 Re: CR has that East Coast Bias. [mtnman1]
Mar 05, 2006 (6:32 pm)
You're wrong about the quality degrading on american cars. Even the biased Consumer Union has said the quality between american and asian is not that far apart. If anything the Quality has increased greatly in the last 5 years. I own a Hyundai Sonata and a Mountaineer. Both are very well made cars. I will consider all makes when I'm looking for a car or SUV. I have no reservations whatsoever in buying a Ford or GM product. In fact I think Ford, GM, and Chrysler make the best looking cars and trucks. Sure the Japanese have an advantage of a little better reliability, but give me driving pleasure over a few extra minor problems over 5 years
As a Mountaineer, F150 and Tacoma owner, I can say that Foreign over domestic (are they actually) does not play in as much as what do I need the vehicle to do. I really don't think the quality of ther big 3 comes close to the Toyota and Honda makes, but they offer what I need. Now, if you compare the quality of Hyundai against Mercury, you will find american cars a worthy competitor. I would rather be pushing a used Mercury than drive a used Hyundai. Chances are I will be pushing both anyway. Atleast I will get help with the Merc. Just get "I told you so" with the Hyundai.
#3124 of 3348 Re: CR has that East Coast Bias. [ustazzaf]
Mar 05, 2006 (7:31 pm)
Just get "I told you so" with the Hyundai.
It seems Hyundai likes to tout their 100,000 mile warranty, but they do not like to pay out when something goes awry. I have known at least three people that had something go wrong at 60K or 70K miles, and Hyundai tells them the car hasn't been maintained. AT least one was the transmission. So, after going down to the Speedy-lube and requesting copies of all the paperwork, Hyundai coughed up a new transmission. Of course it took them three weeks to get the parts from Korea....
#3125 of 3348 Ways Ford Drives me nuts.
Mar 05, 2006 (8:32 pm)
I just had an embarrassing moment delivering a new 2006 Ford Explorer XLT to a customer. This particular truck was built in September and was one of the first to get "released" it hit my dealer with "DO NOT SELL" on the original monroney.
Anyway I am doing the break in with the customer and as I tried to demonstrate how to turn on the Fog Lights, standard in the XLT, I discovered that the WRONG HEAD LAMP switch was installed at the factory. The truck had an XLS head lamp switch with no Fog Light provision.
How did this happen? I'm sure part of the cause was for 2006, Ford decided to make Autolamp, previously standard on the XLT optional. As such, there are 3 possible head lamp switches for an Explorer. No Fog Lights or Auto lamp, Fog lights No Autolamp and both fog lights and auto lamp.
How is it efficient to have 3 freaking headlamp switches?
Fords have such a Myrid of different optional combinations that its a wonder any customer EVER gets a vehcile with the equipment that they want.
#3126 of 3348 Re: Ways Ford Drives me nuts. [mschmal]
Mar 05, 2006 (9:17 pm)
How is it efficient to have 3 freaking headlamp switches?
FORD has a better idea
#3127 of 3348 Re: 05 Mercury Mountaineer Rear Window Failure [mercjack05]
Mar 10, 2006 (7:31 am)
My friend just lost her rear window on her 2003 Mountaineer. Were the ends bent out were the hydraulic pistons are?
#3128 of 3348 Re: Latest Consumer Reports Ratings [chuck1]
Mar 10, 2006 (6:59 pm)
hey chuck1... guess what? i brought my '02 in today and asked the service department to check out the rear axle noise. by the time i got back to work they had called. the rear ring and pinion needs to be replaced, can we keep it for a while?
#3129 of 3348 Re: Latest Consumer Reports Ratings [explorerx4]
Mar 10, 2006 (9:51 pm)
I was told - "Yea- there is a whine there. It's not as bad as some though. We are not replacing it". It's called customer service. One shouldn't have to "jump through hoops" to get a KNOWN FACTORY DEFECT FIXED!
Glad you got yours fixed. However, be aware that some owners have had this done only to have the problem return later.....
#3130 of 3348 Axle problems
Mar 11, 2006 (10:44 am)
Wow, This helps me out alot! I have this whining noise coming from my rear axle as well. I just bought my 1999 Mercury Mountaineer 2 weeks ago and its already having problems. It is still under warranty though! I took it in to have the oil sending unit replaced and asked them to look at the axle and the mech. said "Oh, its just your pinion bearings going bad, you can drive on them like that for at least another 4 years... but why would I want to? Its under WARRANTY! He said it like it was no big deal at all, because it is not his vehicle! It pissed me off! My tube going from my EGR valve to my manifold has a hole in it causing a weird noise in the front and I am having a problem with them fixing that as well. NOW, my gas pedal is not engaging right! I mean it does but after a few miles, it is MUCH harder to push down and when I do accelerate it JOLTS me because its to much throddle, I guess? Any help on that one?