Last post on Dec 22, 2008 at 10:59 AM
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#308 of 327 Re: Royal Subaru Review [rangner]
Aug 21, 2005 (7:16 pm)
Whoops, been out of town so am just now catching up. I bought my Forester at Subaru of Gwinnett. They're a good place to buy a Subaru because of their huge inventory and competitive pricing. However, I can't really vouch for their service dept since I've only had routine maintenance performed there. I know they have some very knowledgeable service writers who are into modding their Subarus and I'll be trying them next for my future service needs.
#309 of 327 Re: Royal Subaru Review [p0926]-Gwinnett Subaru
Dec 19, 2005 (6:12 pm)
I recently dropped in to shop for a good used car. They seem to price reasonable. However, one used car I checked their seem to have some problem with engine and exhaust. Wonder why they don't take the time or effort to get the car really ready for sell.
I will take my Subaru there for T-Belt and Water pump. 98 Forester has 130k on it. Will keep you posted.
#310 of 327 CT subaru repair shops
Jun 06, 2006 (9:14 pm)
Can anyone recommend a solid repair shop in the greater hartford area?
or, central illinois (near urbana-champaign)
#311 of 327 Need good repair shop on Long Island-Nassau County
Jul 22, 2006 (4:34 am)
I'm a new Subie owner and am looking for a good repair shop on Long Island (I live in Nassau County). Can anyone help?? Thanks.
#312 of 327 Subaru of Morristown NJ? Any good?
Aug 15, 2006 (10:49 am)
I need to take my 2005 Subaru Forester in for a belated 15K mi service. And god help me, I think I'm just the demographic that always gets overcharged by auto service places in those Investigative Reporting segments on late-night news.
Are they the type who would try to sell me lots of unnecessary things in addition to what I know is required in the manual? Would they give me total attitude if I remind them of what's in the manual and only want that done? Thanks.
#313 of 327 Re: Subaru of Morristown NJ? Any good? [forester05fan]
Aug 16, 2006 (9:22 am)
I don't know how much padding a dealer could possibly do on a 15K service. There are two great Subaru service facilities "near" you (Flemington or Town Motors in Englewood), but if I were in your shoes, I'd try Morristown and see how you like it. You can perfectly upfront going in -- I just want the owner's-manual-prescribed 15K service, my tires rotated, and that's it.
I think that while Subaru's dealership network is lacking on the sales side, the service side is pretty strong. At least in the New York City area.
#314 of 327 Frank Gentile Subaru in Racine, WI
Sep 07, 2006 (9:00 pm)
Some background: I do my own oil changes and tire rotations, so my Subies have only seen their service bay when something is not right or a major maintenance (30k coolant and tranny fluid change, etc.).
Now the rest of the story: I went in early last month to have a whiny noise checked out on my F-XT. I was thinking heat shield or something vibrating (check out the problem thread or the F-XT thread). But, they couldn't really hear it well enough and diagnosed it as mostly "normal" power steering pump noise. I was not happy with that, it wasn't an easy noise to hear particularly, but I knew something wasn't right. The service call was free, but I had to pay for a loaner vehicle.
So, I just decided to live with it, hoping that it would eventually get louder. A week or so later, the dealership calls to do their service survey, to which I politely told the caller that I wasn't happy, nothing was fixed.
A couple days later, the service manager calls me and asks if he could stop by. He stops by, agrees that there is something not right. Going off of the techs diagnosis, he special orders a power steering pump.
One week later (Tuesday of this week), he calls me back, wants to personally take my car in (he lives a few blocks from us). He leaves his personal car (an '00 Sienna) for me. Calls me yesterday, the actual problem is the idler pulley just next to the power steering pump. Part came in today and he brought my XT back tonight.
While the tech may have misdiagnosed the issue or not treated it seriously, the service manager stepped up.
#315 of 327 Re: Frank Gentile Subaru in Racine, WI [subearu]
Sep 08, 2006 (7:27 am)
Glad to hear it and thanks for the summary.
#316 of 327 Re: Frank Gentile Subaru in Racine, WI [subearu]
Sep 13, 2006 (5:59 pm)
I have oil change at this dealer every 5k, mechanics are great, but the service writer don't even know there is difference between a turbo and non-turbo oil filter, waiting room is still the same as it was 20 years ago.
Brian, was it Joe who took care of you or the dept manager? I'll still go back for future services, bought my 05 FXT there, got a good price, and 5 min from where I live. Seems they charge the most(oil change etc.) among other import dealers in Milwaukee.
#317 of 327 Re: Frank Gentile Subaru in Racine, WI [papaya1040]
Sep 13, 2006 (7:53 pm)
It was the dept manager who lives near me and the one who called me and went the extra mile. I agree the service writers could be more helpful and knowledgeable.
While Racine is about 15-20 minutes away for me, I also have been to Liberty Auto City in Libertyville with my prior Subie, their service is good as well, and the writers have seemed more technical, especially with an issue I had with our Mazda last year.