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Subaru Crew Best Service Facilities

327 messages,  Last post on Dec 22, 2008 at 10:59 AM

You are in the Subaru Crew Forum.

What is this discussion about? Subaru, Sedan, Wagon, SUV

Your Community Leaders are ateixeira and rsholland.

Messages Page 31 of 33

#298 of 327 Re: Philly suburbs... main line area [kellerc4] by dcm61

Feb 15, 2005 (10:31 am)

Replying to: kellerc4 (Feb 15, 2005 8:12 am)
Chuck,
 
I've bought 4 Subarus (3 new, 1 used) from Bob Rafferty (parents bought 2, brother bought 1). I wasn't that impressed with their service on my '89, it was OK on my '93, didn't use them for my '96 (used Roberts in Downingtown). I took my '03 in for warranty service in September and was impressed that they fixed everything that I reported (hestitation on warm start, brake rotors warped, cruise control not working). My parents and brother have had recent service performed at Rafferty's and they were satisfied. I believe they've been an exclusive Subaru dealer since late 2001 / early 2002. They used to also have a Pontiac / GMC franchise. I think the service has improved since then.
 
There's an independent Subaru specialist on Market St. in West Chester. I think it is Gottier's. I've never used them for service but have spoken to them and have heard they have a good reputation.
 
DaveM

#299 of 327 Re: Philly suburbs... main line area [dcm61] by kellerc4

Feb 15, 2005 (10:59 am)

Replying to: dcm61 (Feb 15, 2005 10:31 am)
Gottier's is mentioned on the CarTalk website as a solid Subaru specialist in the area. I have 33k on the car, so I am still under bumper to bumper warranty, but after that expires I am just as happy to go to an independent.
 
I have no experience with them other than the purchase of this used 03 Outback, but we will see what comes. The car seems to run hotter than I would expect, and the idle jumps between 500rpm and 1000rpm for reasons I do not understand. I will inquire when it goes back this weekend for some "We Owe" items.
 
Thanks for the info.

#300 of 327 Independent Facilities NYC area by ebony5

Apr 01, 2005 (12:16 pm)

looking for service options in NYC, Northern N.J. area that are familiar with servicing Subarus

#301 of 327 Re: Independent Facilities NYC area [ebony5] by njswamplands

Apr 01, 2005 (12:27 pm)

Replying to: ebony5 (Apr 01, 2005 12:16 pm)
i hear good things about the subaru dealer in flemington, nj

#302 of 327 Flemington Subaru is AWESOME by alpha01

Apr 02, 2005 (10:33 pm)

In fact, I'll be there for the 11,250mi oil and filter on Friday, BUT..... its very very not Northern NJ, and even from where I am in central NJ, is a true pain in the arse. Still, that should tell you something about how much I like that dealership's service dept.....I will continue to go there for as long as I can.
 
Joe

#303 of 327 Independent Mechanic by rangner

May 15, 2005 (8:31 am)

Does anyone know of any good independent subaru mechanics in Tennessee or Georgia? Frank?
 
Thanks,
 
Eric

#304 of 327 Royal Subaru Review by p0926

May 30, 2005 (4:03 pm)

Replying to: rangner (May 15, 2005 8:31 am)
Sorry Eric, no I don't and I sure could use one.
 
Recently I went to Royal Subaru in Decatur GA for the first time for the 30k service. Previously, I had received fairly good service from Conley Subaru before they were bought by Royal a couple of years ago.
 
Well Royal Subaru immediately got off on the wrong foot by trying to have me sign a work order agreeing to $400 for the 30k services. There was no "our 30k service costs" or "we recommend the following services be performed at a cost of". Merely a "sign here". When I confronted them with the fact that the services they wanted to perform far exceeded what Subaru recommended, the service rep simply shrugged and said that was their standard 30k service package. In their defense, there was a sign posted that mentioned in small print at the bottom that the dealer recommended following the severe driving maintenance schedule. When I requested that they only perform those services that Subaru specified, the service rep claimed to not even know what those were. I made them go and retrieve the manual from the vehicle and then read off the services that I wanted performed. That got the price down to a more reasonable $275. Then I asked when it would be ready and was told 2 pm. Since it was 8:30 am at the time, I thought that was a long time to perform a relatively simple service but didn't argue as I wasn't going to be waiting. Well, 2 pm came and went and by 4 pm I still hadn't heard anything. Assuming that they had simply forgotten to call, I headed to the dealer around 5 pm only to find out that my Forester still wasn't ready (over 8 hours later!). While I was waiting, I went to the parts dept to order a cabin air filter (sure wasn't going to have them change it) only to find out that they didn't have any in stock.
 
Needless to say, I won’t be giving Royal Subaru any more of my business.
 
-Frank

#305 of 327 Subaru Dealers/Mechanics in Montgomery County, MD by ciddad

May 31, 2005 (2:12 pm)

I just bought a 2001 Subaru Forester through a private party.
 
I was wondering if any members know of a reputable Subaru mechanic in the Rockville/Bethesda, MD area.
 
Thanks.

#306 of 327 Service by ateixeira

Jun 02, 2005 (8:11 am)

I do all my own service, sorry!
 
-juice

#307 of 327 Re: Royal Subaru Review [p0926] by rangner

Aug 15, 2005 (3:14 pm)

Replying to: p0926 (May 30, 2005 4:03 pm)
Hey Frank,
 
Thanks for the info. I've never dealt with their service department, but I test drove an outback there before I bought mine and the guy was helpful enough, but they wouldn't come down on their prices at all.
 
Incidentally, have you ever dealt with Gwinnett Subaru in ATL? I've heard good things about them, as I'm going to have to take my OBW in for a servicing--CV joint I think. I'm not really satisfied with my experiences at Kelly Subaru in Chattanooga, they never seem to have any part I ask for, so they charge me twice in taking apart and putting back together labor. Uggh! And not only that, once they reversed my washer fluid nozzles and forgot to bolt my washer fluid reservoir back onto the car. Negligence.. Seems like they give more preference to their Hummer and Caddilac customers than Subies.
 
Hopefully I'll have better luck with Gwinnett.
 
Eric

Messages Page 31 of 33

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