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Subaru Crew Best Service Facilities

326 messages,  Last post on Dec 22, 2008 at 9:59 AM

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What is this discussion about? Subaru, Sedan, Wagon, SUV

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#11 of 326 Fremont European in SF Bay Area by kwelss Mar 08, 2001 (3:01 pm)
I've got the world's best mechanic (tm)-- honest, efficient, frighteningly competent-- who does Japanese cars as well as European.   He's been taking care of my Honda Civic for years, and I'll be taking my Subie there for service in the future.   Anil Shah Fremont European (510) 226-9010
#12 of 326 two negative references by kate5000 Mar 09, 2001 (6:23 am)
I think, negative references should be posted.   For repair, I definitely do NOT recommend Bay Fair Auto Repair shop in San Leandro. Their owner (Mahoni) is kind of ok, but nowdays almost all the work is done by his underlings, and they screw up all the time.   For a body work, stay away from B&S Hacienda shops in Livermore and Pleasanton. Just read about my 3+ months ordeal with getting rear-ended Forester fixed ( in the Meet the Members thread) and you'll see what I mean.
#13 of 326 Massachusetts Dealer/Service by bert14 Mar 10, 2001 (11:01 am)
I'm considering buying my first Subaru (after years with Toyota wagons), and for me service is one of the most important factors in deciding on a dealer. What can anyone tell me of the dealership and service departments west of Boston and in southern New Hampshire? Reliability, warranty use, loaners, reasonable prices, loyalty to customers, parts availability, etc.? The nearest dealer to me is in Concord, Mass. They're about to open another showroom and shop in Acton, Mass. I'm willing to travel further, if necessary.
#14 of 326 Austin, TX by texsubaru Mar 10, 2001 (7:33 pm)
Since someone specifically asked: So far, had all my service performed at Gillman Hyundai Subaru on South I-35. Absolutely no complaints so far, but it did bother me that there was a lengthy period last year when they seemed to be having hefty turnover in service advisers -- every time I called or came by, had to deal with someone different.   Haven't had anything done at the other Subaru dealership in town -- Austin Subaru, near Highland Mall -- because when I've called for quotes on parts or services, their prices been consistently and notably higher. (They share their service dept. with adjacent Austin Infiniti, and I guess the Infiniti pricing rubs off on their Subaru service.) To be fair, they've certainly seemed helpful and responsive every time I've talked with them -- just not at all inexpensive. Replies to this message: stantont (Dec 23, 2007 3:18 pm)
#15 of 326 Chicago area by cptplt Mar 11, 2001 (4:45 pm)
Import Motors, Morse Ave. in Schaumburg is great. The guy who owns it used to be the senior tech at the local Subaru dealer till they dropped the line (they were Audi too and Audi got fed up with people buying Subarus instead of A4s and gave them an ultimatum). A lot of the (now non existent)Subaru dealer customers went to this guy and when a new dealership started a year later they refused to sell him parts as they said he was taking "their" business. Then when the new mechanics at this new dealership realized that John knew more than any of them combined and his brain was better than their parts computer they started selling him parts again but not telling the boss as he gives them advice over the phone when they have trouble or can't locate things!
#16 of 326 Chicago Area Service by yellowbikedon Mar 11, 2001 (6:10 pm)
Glad to hear there's someone in the Schaumburg area who's good. I drive 22 miles from my home to have my LL Bean and my wife's '97 Impreza serviced at Liberty Subaru in Libertyville. Two super technicians work on Subarus, Elisha and Axel. Both know the marque and really do like the product. These guys are knowledgeable. Best of all, Liberty Subaru offers free washes to its customers! The dealership sells about 40 Subarus monthly are are anxious to continue their strong growth. Service after the sale is understood by management!   Each time I'm at the shop (weekly, for a free wash and some chit chat) I'm amazed at the number of Subarus being serviced that sport license plate frames from competing dealers. Not a bad testimonial!   By the way, other than routine maintenance, our Subarus continue to run without problems!
#17 of 326 Auto Body Dimensions by ateixeira Mar 12, 2001 (7:37 am)
Avoid them. Sloppy work on my other car. They're in Gaithersburg, MD.   They should be called Auto Body Dimentia!   -juice
#18 of 326 Austin TX by cin4 Mar 12, 2001 (11:28 am)
Thanks texsubaru for the feedback here and on the main Forester area on Gillman & Austin Subaru. I'll be up for my first oil change in a few weeks, and will also need to have a couple of minor things tweaked. I think I'll give Gillman a try, since I won't have to take time off from work to bring my car to them. Besides, it's a longer drive to Gillman for me, so I get to do a little more cruising with the moonroof open!
#19 of 326 Portland Oregon Service by erics6 Mar 12, 2001 (12:40 pm)
I'm curious about the kind of service folks in the Portland area have gotten at both dealers and independent shops. Any recommendations? Places to stay away from?   I've had good pretty good luck with Wentworth Subaru. Carr Subaru totally screwed up my last Subaru by not re-installing a transmission housing bolt.   The best place I've found is Jay's Garage on SE 7th and Morrison. He specializes in Subarus and Hondas. (He figured out solutions to problems that none of the dealers could or wanted too.)   Since we're on the topic of auto body shops, I'd stay away from Mackin's Hollywood Auto Body. It took me a day off work to force them to do the job right. I'm still not 100% satisfied with the job they did. Has anybody found a good auto body shop in Portland?
#20 of 326 Libertyville Subaru -yellowbikedon by cptplt Mar 12, 2001 (6:06 pm)
Glad to hear their shop is good. Must be better than their bodyshop. My wife had a little altercation with the front fender and a Maxima. As the car was only 6 months old I insisted that it be done at a shop associated with a dealership. The Schaumburg guys had just closed down so Libertyvile was were it went. They didn't do a very good job to say the least and left out some parts! They were very good about it but its a long way to drive to have them put back on little non functional things and while I could understand why they and the insurance company may be willing to accept a creased body panel in the engine compartment wall, you'd think they could at least respray it so it wouldn't rust as it had bent enough to expose bare metal!

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