Last post on Dec 04, 2010 at 4:10 AM
You are in the Mercedes-Benz CLK
What is this discussion about?
Mercedes-Benz CLK-Class, Coupe, Convertible
#1562 of 1636 "Prestige Marque"? My Butt!!!
Jul 09, 2004 (4:49 pm)
My daughter bought a 2004 C230 coupe in March 2004. After 2400 miles the transmission failed and the car was flat bedded to Sovereign Mercedes-Benz in Brooklyn, NY. As the car was not purchased there, the original dealer authorized a rental car. After 2 days, the vehicle was returned to her and promptly broke down again after just 6 miles!. It was returned to Sovereign who has now had the car for over 2 weeks. According to their mechanic, they overlooked a faulty radiator the first time around and now have to replace the entire transmission as well as the radiator. The parts are on order. In the meantime, Sovereign refuses to provide a loaner vehicle or to authorize a rental and White Plains Mercedes-Benz, the selling dealer, says that it's Sovereign's problem now as the initial repair was mishandled. Mercedes-Benz USA refuses to intervene claiming that it is up to each dealership to determine their own policy regarding loaners and lamely declaring that they have no leverage to force a settlement. My daughter, who needs a vehicle for work, is now out over $700 in rental charges, and counting. This is my daughter's first car and definitely her last Mercedes! If Mercedes-Benz is seeking to alienate the next generation of car buyers they are off to a flying start, which is more than I can say for their cars!
Jul 10, 2004 (4:41 am)
...this is the problem with the dealer franchise system in the US, which gives the manufacturer very little control over what individual dealers choose to do.
When you start from scratch, the way Lexus, Infiniti, and Acura did, it's easier to draw up rules in the initial franchise agreement that make it clear how customers will be treated, period. As it is, in most states, it is easier to make gold from lead than it is to punish a car dealer for misbehavior, let alone pull a franchise.
MB gets the blame, of course...that's the irony of all situations like your daughter's. A crappy dealer kills relationships faster than the proverbial speeding bullet.
Jul 11, 2004 (10:53 am)
It's sad that if there is a problem with a dealer, all MBUSA can do is say "We can't do anything about it. **YOU** deal with it."
#1565 of 1636 Transmission & Final Drive, Dealers
Jul 28, 2004 (9:22 am)
Does anyone know the transmission gear ratios and final drive ratio for our 2002 C230K with the five speed automatic?
It is unfortunate that the states do not allow the manufacturers to revise their franchise agreements to require good custemer service, but there are good dealers. The bad dealers are at a big disadvantage, since all dealers sell the exact same cars. The internet certainly makes it easier to tell other people know about the bad ones.
#1566 of 1636 Decsions, Decsions...
Aug 02, 2004 (9:53 pm)
I am purchasing a C230Kompressor this week and I am working between 2 dealers. I can get a 04 brilliant silver ext. with charcoal leather, 6cd changer,panoramic sun roof and auto trans. for 26,900 possible 26,500 with 1.9 apr. or a black ext. with ash leather at the other dealer for about 2k more.
I have had a black cars for 10+ years and swore I would not buy one again. My car is parked in a high school parking lot from 7am to 3 or 4pm in hot Louisiana sun. Do you find the black w/ash leather hot when you get in?
I also go back and forth with the manual vs. auto thing- I adore driving w/ a stick shift but drive an auto for now- and do so 50mi r/t each day...the a.m. is great as I can virtually "fly " to school but the p.m. is bumper to bumper traffic and takes 2x as long as the am. MY family thinks I should do auto for that reason as well as for resale value.
Then I can always wait for the 2005 and order just the options I want but won't necessarily get the 1.9 apr or the 4 year maintenance.
I welcome opinions this is my first entry and I will let you all know what I decide by the end of the week. Thanks.
#1567 of 1636 C230 Coupe Experience
Aug 10, 2004 (6:19 pm)
I bought a new MB C230 Coupe in 2002. This has been the worst car buying experience ever.
I have now had this car in the dealership for 12 different problems. Problems such as the sunroof not working, the cruise control going out, various malfunction error messages, several electrical problems, and even rusty lug nuts. Can anyone explain how every lug nut on each wheel gets rusted on a 2 year old car when you live in the South?
The resale on this car is terrible. I attempted to trade it in. However, after several dealers offered less than half the original sticker price- although the car was deemed to be in excellent condition- I decided to try selling it on my own.
MB offered no assistance at all. They apparently do not stand behind their product. It would be a gross understatement to say that I am frustrated at this point in time.
The car handles very well, and looks great. However, that doesn't do me a lot of good since it doesn't run worth a darn.
I'm going back to what I know works- a Toyota.
Aug 13, 2004 (6:56 pm)
I got a new 2004 MB C320 for my 19th birthday at Stead Motors in Walnut Creek , and I absolutely love it. The C320 has so much power and so many great luxury features, and I just love the panorama sunroof. My C320 has Black leather, sunroof package, 5-Speed Auto., and the 6 disc cd-changer in the glove compartment.
#1569 of 1636 Re: 2004 C320 Sport Coupe [monty2222]
Sep 12, 2004 (10:04 am)
I had a horrible experience with the C-230 Coupe. In one year it has been with dealership for approximately a month. There are several problems. The sign "check engine" turns on, there are several "phantom" warning signals some of them are to be taken seriously indicating malfunctioning brakes etc. I am taking it back to dealership again tomorrow. It had the supercharger changed once besides several other services. Many times the speakers do not work and the radio goes mute. I would think twice before buying another mercedes vehicle especially the C class.
#1570 of 1636 I did buy the C320 Coupe
Oct 01, 2004 (11:55 am)
Hey all -
I posted here some time ago when looking at the C320 coupe and G35 coupe. I started to really like the C320 after driving it more. Ordered it - waited a month - then found on the boat coming to B'ham with the same options I ordered - color and all.
Now I have some issues with it at 13,000 miles. The engine does not respond to the throttle. After a releasing the throttle it takes a full second - sometimes two - for the engine to respond. It also has develped a "surge" at constant throttle (2000 RPMish). The dealer admitted to the problem two times and the first time replaced the computer. Now they say it is normal and I don't know how to drive. I called MBUSA and they have a tech specialist calling the dealer to resolve this issue. Anyone had surging problems??
Overall I love this car and just want it to run right.
#1571 of 1636 I think the techie should be able to help...
Oct 01, 2004 (1:59 pm)
...my list of C-Class TSBs is in the car, which is several floors away in the condo garage, but I'm pretty sure there are a number of possible "hits" for your problem. Sounds like software in the drivetrain computer, to me...