Last post on Dec 04, 2010 at 4:10 AM
You are in the Mercedes-Benz CLK
What is this discussion about?
Mercedes-Benz CLK-Class, Coupe, Convertible
Feb 15, 2003 (9:52 am)
As an update.....
The dealer called this morning and set up an appointment to fix the squeak in the sunroof. They indicated that this would involve replacement of the sunroof cartridge (basically the entire sunroof, operating mechanism and guide rails). They indicated that they have done this on previous C-Coupes with the panoramic roof which has solved this problem. It appears that Mercedes has solved this problem which has been endemic since its introduction in July, 2002 but my car which was produced in October, 2002 still has the original design which has now been updated to correct this problem. The sunroof cartridge has been ordered and should be delivered by Tuesday 3:00 PM. They will check it out first to make sure it is the updated design and will install on Wednesday. They indicate that this will take the entire day. Can't imagine what this warranty repair will cost!!! Eight hours labor plus the cost of an entire sunroof assembly. I have spoken with others in the Mercedes field and they also indicate that this solves the problem. It makes you wonder that if they know that the roof will be bad based upon production date, why they don't go ahead and do the update before delivery. Sure would help the customer satisfaction scores the Mercedes does internally, Consumer Reports ratings and J. D. Powers ratings not to mention all this stuff we talk about on web sites such as this. Hopefully this will fix this problem since I can live with an occasional squeak but not the continuous persistent squeak I now have when driving down the road even at low speeds. Why did I bother to get the upgraded Bose system when all you hear is an irritating rubber/glass squeaking noise?
#1358 of 1636 Good to hear you got the right response, anyway
Feb 15, 2003 (3:22 pm)
Sounds like you have a responsive and knowledgeable dealer - let's hope they're equally competent on the shop floor.
I too have puzzled over the years about the reluctance to fix known problems that are likely to affect cars in inventory, but no one I know in the business does it unless there is a safety related campaign. Not Honda, not Toyota [nor their lux-nameplates], not BMW, not Porsche, not MB...I've even asked about this curiosity, and been told, in so many words, that it is easier to wait for the customer to complain, and bill it as a warranty item, than to try to get the factory to pay in advance for correcting the known weakness. Translated, I deduce that what this really means is that experience suggests that some number of customers will simply not complain - and no one wants to spend the money on cars that might not generate any complaints.
This doesn't make it right, but it does seem to be a universal practice. I once joked with my local MB salesman that I would gladly take minimum wage [I'm retired] to take every one of their new cars in inventory on a shakedown test to turn up exactly the kinds of things that drive new owners nuts. This kind of thing seems to be a speciality of mine - no one is more tuned to listen for noises, feel vibrations, and generally be aware of anomalies than I am - I've had a lot of practice [50+ cars in 40+ years]. Needless to say, no dealer seems to think this is a cost-effective practice. There are at least a couple of us here who obviously disagree with that assessment.
Feb 15, 2003 (7:52 pm)
That's because fixing problems in a finished product, post-assembly and distribution, is much more expensive than identifying said problems.
Feb 16, 2003 (8:43 am)
Personally, I think it comes down to reimbursement for repair from the manufacturer. It is probably much easier to get reimbursement for a warranty repair for a documented item from the customer than it is for a dealer who collects on the repair to indicate that an item needs correction. The manufacturer would probably want some "third party" to document that the repair was really required. Just my "two cents" worth.
#1361 of 1636 C230 Sport coupe
Feb 16, 2003 (10:26 am)
Retguy---Claridgesltd.com gave me $3K off the MSRP as of 1/31/03. I just went to carsdirect.com and they are giving over $4k off until 3/3/03. My neighbor just got an 02 that was left over fully loaded for $25k and he loves it.
Feb 17, 2003 (11:42 am)
I contacted Claridges Fleet Mgr and he told me the MSRP less $3K was a promo done in Jan. Cars Direct put me in touch with Downtown LA Motors and their agent wanted Cost plus $500. All local CA dealerships will go Cost plus $200. So that's what I'll do.
#1363 of 1636 Fixing Problems Pre-sale vs post-sale
Feb 17, 2003 (2:27 pm)
You're all right in saying that known problems SHOULD be fixed b4 selling the car, but economics rules on this issue. Not ALL sunroofs squeek (mine is an early model - second sold in my area - and I've not heard a sound from the roof.
Manufacturers fix things that are wrong (generally), but if it ain't broke don't fix it. Obviously this is not a problem with all coupes w/sunroofs, I haven't recieved a recall notice. Only recall I have is an incorrect emmission label in the engine bay, and when I get the time I'll get it fixed (again, it ain't broke).
Feb 17, 2003 (10:02 pm)
RETOGUY ----I HAVE BEEN CHECKING CARSDIRECT.COM AND AS OF THIS MORNING THEY WERE STILL GIVING $3800 OFF MSRP. IS THAT JUST A COME ON. ALSO I USED THE INTERNET FOR CLARIDGES AND THAT'S HOW THEY CAME BACK TO ME WITH THE $3K OFF.
Feb 18, 2003 (5:57 am)
Their prices are legit - they're buying from local dealers, just like you. In the case of the Bay Area, I think their cars come from Smythe primarily.
Notwithstanding their rhetoric, Claridges is rarely the low-price leader in the SF area. Keep in mind that CD itself is making about $150-200 on the transaction, which means CD's price from the dealer is actually closer to $4k off.
Given the incentives that are still on the coupe, I wouldn't be surprised if this is in the ballpark.
#1366 of 1636 What about the sedan?
Feb 18, 2003 (11:27 am)
Is anyone getting a great deal on the sedan? Anywhere on the west coast?