Last post on Aug 06, 2003 at 9:50 AM
You are in the Toyota Highlander
What is this discussion about?
Toyota Highlander, SUV
#100 of 109 hughp1 - My Dealer
Sep 16, 2002 (6:57 pm)
also stressed the survey but it was mentioned several times in a very low-key manner. The got their point across without making me feel akward. I agree with Cliffy, if they did a good job when you bought the car don't deduct sytle points because they didn't finesse the importance of the survey. I've also learned in some of the sales-oriented forums here that these surveys mean a whole lot more to manufacturers than they really should.
#101 of 109 Dealer survey
Sep 17, 2002 (3:11 am)
My recommendation on the survey is to fill it our with the high marks they earned, but then tell the salesman or manager that you were offended by the way they went about it so they won't repeat the mistake with other customers. There are more "customer friendly " ways of getting their point accross, but I think the dealer would rather hear from you directly than have you go away mad.
Oct 03, 2002 (9:58 pm)
I got my survey a few weeks ago and haven't filled it out yet. The salesman asked me to give them a good report on it and if I couldn't to let them know. I was so mad about the whole deal and he knew that. I'm still trying to find a good way to say what an SOB the sales manager was about the price. Does anyone think these surveys really make any real difference anyway?? The attitude of Toyota dealers that I experienced and that I read about on line tells me the cars must be good. You couldn't sell the numbers they do because of people skills on the lots. I love the Highlander, except for the MPG on the V6 AWD. Engine is smooth and quiet. I won't do business again at the local dealer on a bet. Good luck to others.....
Oct 04, 2002 (10:08 am)
If you had asked this 12 months ago, the answer would have been "Please lie to protect your salesman if you feel he did a good job." In the past, salesmen stood to loose a lot of money and awards if they got bad surveys, even if the questions didn't pertain to them. Now, the survey is double blind in that we don't know the customer or the salesman involved in the surveys. Answer honestly. It will not affect your salesman in any direct manner.
Oct 04, 2002 (10:32 am)
My experience with survey's is that they don't really do squat. I had a very bad experience with my dealership, even spoke with the general manager who refused to deal with the situation (basically sided with her salesman and said there was nothing done wrong). Toyota corporate said they couldn't do anything about the situation except send them a letter...which didn't help either. I just steer people away from that dealership and share my experience.
Oct 05, 2002 (3:15 am)
My recommendation is to fill out the survey honestly, talk to the general manager personally about your bad experience (if you have the time) and tell all your friends about your experience when the opportunity arises. Now that many people use the internet bad experiences have a way of getting around as do good dealer experiences. Dealers are independent from the car manufacturer so talking to Toyota doesn't do any good. Dealers that don't listen to their customers will have a harder time in the future since the customer is much better informed these days than in the old high presessure, nobody knows what the vehicle really costs days.
#106 of 109 Wisconsin Dealer Info
Nov 23, 2002 (3:57 pm)
Hello all. I recently went out to buy a 2003 Highlander. To make a long story short, I had a horrible experience with JACK SAFRO TOYOTA - BROOKFIELD, WI. The salesperson lied numerous times about the delivery date, there was ZERO communication with me by the dealer (he never called me, I always called him asking where my car was), and I was verbally assaulted by the new car sales manager.
On the other hand, DON JACOBS TOYOTA - MILWAUKEE, WI, was great. They were honest, straightforward, and include free oil changes for the life of the vehicle. They have a fairly large selection of Highlanders, and I highly recommend stopping there if you are in the market for an excellent SUV.
I have a 2003 Highlander, Black, Limited Edition, and I absolutely love it.
#107 of 109 Great experience with Toyota of Nashua, NH
Jan 15, 2003 (5:00 am)
My wife and I picked up her 2003 Highlander, Bluestone, Limited last night from Toyota of Nashua.
After haggling with various dealers in the Boston area near our home, I decided to check dealers near my work (near the MA/NH border). Toyota of Nashua is how all dealers should be. Great no-haggling-required price with a very down-to-earth(non-syrupy, non-superficial)friendly staff. Our saleslady was very responsive to us when we were at the dealership and it was easy to get ahold of her on the phone. She let us know when she wouldn't be available and gave us her backup's name for those times. The backup was readily available when we called.
Everything went exactly as stated. No hidden, last minute, unexpected anything (including jacked up dealer fees). They also gave us a full set of mats, which were not included in our original deal. A refreshingly pleasant buying experience.
Another nice thing about the dealership is that they have a separate SUV center, with all models in their SUV showroom. It was nice to be able to take a look at the full line-up of all the Toyota SUV's right next to each other in the show room.
I highly recommend them.
#108 of 109 internet pricing in Buffalo Area pricing
Jul 09, 2003 (12:56 pm)
Don't waste your time with internet pricing search in Western NY.........The Dealer for Toyota (West Herr) will only give your MSRP and Autobytl is a sham ....so I suggest you try Auto Purchasing Consulting ...they seem to be a concern that represents consumers