Last post on Nov 14, 2013 at 7:31 PM
You are in the Prices Paid - Buying & Leasing Experiences
What is this discussion about?
Mercedes-Benz C-Class, Hatchback, Sedan, Wagon
#434 of 1300 Phoenix Motor Company Awful experience
Aug 23, 2007 (6:34 pm)
Here is the letter I sent them to their website. (It will probably be received by the same guy who's in charge of their internet sales and be deleted).
To whom it may concern,
I would like to express my horrible experience at your dealership on August 23rd, 2007. I am an avid customer of the Japanese cars for their reliability and wanted to venture out to the European market because of the new C class sport design. Although on paper, the C-class is inferior to its Japanese competitors (G35, IS350, TL), I would like to see what it can offer first hand. Anxious and excited to test drive the new C300 Sport; I left work a little early. Upon my arrival at the undersized dealership, I was greeted warmly by the receptionist. She promptly contacted the salesperson whom I have arranged to meet. After some small talk we went to look at the Sport model on your rooftop. While the salesperson was looking for the key, I was perusing what seemed to be an elegant vehicle. Shortly, he came back to request my drivers license to make a copy. I politely refused because of the increase in identity theft. I have also heard that some dealership would run your credit score without authorization, so naturally, I had refuse the salesperson to copy my license and offered him to review or inspect it, instead. The salesperson became unprofessionally belligerent and yelling at me for excuses which required my license. “How are you going to buy a car?!!” and turned his back on me and left as though your dealership was the only place I can shop. Wow! Here I am thinking I was in a classy dealership selling classy cars. I had offered to not take a test drive and just look at the car but obviously, the conversation had ended for he turned his back and left. This unprofessional demeanor left a bad taste for my outlook on what seemed to be such a potential vehicle. In fact, I was so disgusted that I will probably not consider the Mercedes brand. Maybe I should have worn a suit rather showing up in jeans. Maybe if I interested in something more than an entry level Mercedes, or maybe if I would have been a white and not a young Asian looking kid, I would have been treated more like a potential customer. But I guess one less customer of an entry level car will not affect your bottom line.
#435 of 1300 Anyone buying/negotiating 2008 C-300 Sport or Luxury?
Sep 04, 2007 (9:12 am)
The new C-300's and C-350's are in the showrooms. We noticed that Sport and Luxury were priced (Tampa Bay area) at $31,200 base and both models had other stuff/added which brought the bottom line to over $35k (for each). Both had 17" wheels. They were closed so we looked through the windows and read the stickers.
We are reading that 'credit crunch' will eventually affect the car sales. Will people with cash get better deals?
#436 of 1300 Re: Anyone buying/negotiating 2008 C-300 Sport or Luxury? [be325]
Sep 04, 2007 (4:08 pm)
The "credit crunch" probably won't affect car buyers with good credit at all in the short term. The Fed is lowering rates and pumping billions of cash into the system. Over the long term, the "credit crunch" would probably help those with good credit because car sales will likely decline as people find it harder to take cash out of their homes.
This is obviously a huge oversimplification...
#437 of 1300 Re: Phoenix Motor Company Awful experience [zyndurai1]
Sep 09, 2007 (12:18 am)
I used to work for BMW as a product specialist and am now with Mercedes. Living in Germany, we don't seem to have too many problems with identity theft as that culture is comparatively honest as opposed to the states.
At BMW when the license was taken, (we didn't photocopy it but scanned it into the computer directly) it is for the sole purpose of entering you in a database called autobase which provides a couple of things. First, it's a record of your visit to the dealership so if you are interested in the car and do return to purchase, your info links you to a specific client advisor who is familiar with your needs. Secondly, it is usu. required (whether by dealership/state policy, varies)if you want to take the car for a test drive, it's a verification of a valid license. This is to cover the dealership in case of an unfortunate incident such as the car being wrecked/stolen on the test drive. In the state of georgia, if you are viewing real estate or even an apartment, a license or picture id is required and left secured during your "viewing" as a precautionary measure in case the realtor or landlord is murdered (apparently this has happened enough to necessitate the practice).
Your assigned client advisor should have explained that point to you. I can't imagine why he wouldn't have. While i cannot condone his unprofessionalism, let it be known that some of the "old school" sales people may react that way due to their feeling that "time is money" and if you're just kicking tires, you may not be seriously looking to buy which is your prerogative. Showing any sign of apprehension obviously set him off into his defensive mode of "this person thinks i'm the enemy" which is a common classification of people in sales.
AGAIN let me emphasize, i don't condone his attitude towards you. Most highline dealerships do not usu. pressure people but there is always the exception to the rule.
Ideally, he should have explained why the license data was necessary and to reassure you even show you the process. Secondly, if there is a product specialist around, you can always ask them for info such as a brochure and perhaps even a walk around (usu. there are open vehicles in the showroom) If the dealership allows, you can usu. talk to them without feeling they are trying to sell you.
I used to be a japanese car fan (honda crx's, nissan z32 tt's) but when i started driving BMW's, i've never looked back. In Germany, an E46 3series coupe was about a $5000 premium over a loaded Accord Ex with the difference being the safety features (DSC, side curtain airbags). Bear in mind that while the japanese cars are a good product, the German approach is somewhat different. German automanufacturers subscribe to the ideal of logic and performance with innovative tech, while the Japanese seem to focus on intuitiveness and reliability with gadgets galore. Neither approach is incorrect, just different schools of thought. The reason i love the Germany cars is, after 10 years of driving the autobahns, you appreciate the braking and driving dynamics of german cars vs. the japanese ones. German cars are engineered to run at triple digit speeds all day long (which might explain why they languish in the states.) and brake without issue. Compare an Acura TSX braking system to a stock bmw. (no i'm not going to count the brembos available on the z's and the wrx's)
Finally to address the points of dress or racial stereotyping, unfortunately, that is the world in which we live. People do perceive others using certain standards. But that in itself is subjective. In Europe, people do tend to be a bit dressier and while races are very distinct, cultures seem to be more appreciated for their uniqueness. (you should ask my iranian friend how he feels, living in the states). As a person of asian descent myself, it was a very rare occasion i ever felt that my race was a factor but moreso, attitude and how you present yourself.
Well i've gone on way too long. If there are any questions regarding Mercedes that i may assist you with, don't hesitate to ask. I've been off these forums for a while but looking to jump back in!
This also applies to others who may need some details about Mercedes or BMW's. I'm in the North Atlanta area.
Mit freundlichen Gruessen (to my fellow german speakers)
Greg (oberpfallz on the boards)
#438 of 1300 Re: Phoenix Motor Company Awful experience [zyndurai1]
Sep 11, 2007 (7:48 am)
I'm sorry to hear about your bad experience, but it probably had little to do with your race. We've all had bad experiences with dealerships, but when it comes to color, it's the color of your money that matters--not your skin.
#439 of 1300 Re: Phoenix Motor Company Awful experience [zyndurai1]
Sep 22, 2007 (6:50 am)
You are simply paranoid and uninformed. It is illegal to run a credit check without your permission. I highly doubt any new car dealership would run credit check without your consent. They will ask for your initials/signature or if it is over the phone, they will read the terms and ask if you agree to it or not. You could have politely asked if they were going to run a credit check or not.
If you were selling your $35000 car, I bet you won't simply hand over the keys to a potential buyer for a test drive. Put yourself in the salesman position and think about how you would feel if the other party is suspecting your motives from the get go for no reason.
#440 of 1300 Re: Phoenix Motor Company Awful experience [mogul2]
Sep 22, 2007 (2:03 pm)
Dealers try some crazy things to get your information...while trying to buy a used car for my daughter three years ago the dealer insisted that I allow them to do a credit check EVEN THOUGH I WAS PAYING CASH. If I had been writing a check or presenting a cashier's check, I could understand. However, I was ready to walk across the street to my bank and return with $10K cash. They insisted it was a new requirement because of 9/11...I've bought at least five cars since then and never been asked for a credit check (except when I was financing through them).
#441 of 1300 Re: Phoenix Motor Company Awful experience [vinnyny]
Sep 23, 2007 (3:34 pm)
I agree, some used car dealers adopt shady practices. If you notice my post, I clearly mentioned "new car dealership" - "I highly doubt any new car dealership would run credit check without your consent".
Having said that, the sleazy used car dealer that you mentioned did let you know about the credit check before he actually ran it. I agree it is unnecessary to check credit when paying cash but the point is you will be made aware of before they actually check it.
#442 of 1300 Re: Phoenix Motor Company Awful experience [mogul2]
Sep 23, 2007 (3:45 pm)
It was actually the used car section of a new car dealer, but that's all irrelevant. They had no choice but to let me know because I refused to give them my SS number. I'd be willing to bet that in states that have SS#s on the driver's license that they do run checks before telling customers. Law or no law...
#443 of 1300 Re: Phoenix Motor Company Awful experience [oberpfallz]
Sep 24, 2007 (6:08 pm)
Hello- I am looking for information comparing the Mercedes C-Class Model 230 Vs. 300, any reviews on car performance and price are welcome (website links, personal experience). The analysis done with european market in mind would be appreciated, as the car may be purchased from Europe. Thank you!!