Last post on Sep 05, 2013 at 9:10 AM
You are in the Jaguar XJ-Series
What is this discussion about?
Jaguar XJ-Series, Sedan
#2302 of 2806 Re: Follow Up: 2004 XJR horror story [euphonium]
Dec 02, 2005 (1:26 pm)
JD Power has numerous automotive surveys in various areas.."Purchase Experience" covers just the purchase experience. BTW, I am a JD Power Panel member.
The "purchase experience" survey is one that addresses the transaction, and the buyer's satisfaction with the actual deal, and interface with the dealer. By the way, I had a pleasant enough "purchase experience" with my XJR, but the long term reliability is a different story.
They have other surveys about long term satisfaction and reliability. I know Jaguar has done pretty well, but I really have doubts whether the new XJ series cars are going to be everyone's favorite on a long term reliability basis.
By the way, I am reviewing my service tickets and added up a total 33 trips to the dealer, and 88 days of loaner cars during the 27 month tenure with my XJR. And, it is still there right now. I get to drive a loaner X Type for the weekend. Gee, thats just wonderful huh?
#2303 of 2806 Re: Follow Up: 2004 XJR horror story [fenn]
Dec 02, 2005 (5:19 pm)
The "purchase experience" survey is one that addresses the transaction
Thank you for pointing that out. IMO this survey is clever or deceptive or both. Now that you've explained it, I guess Jaguar dealers serve a better brand of Scotch at the time of closing. F & I used to mean Finance and Insurance, however, at the Jag dealership is stands for Familiarity and Intoxication.
#2304 of 2806 Radio Security Problem
Dec 02, 2005 (5:25 pm)
I need help! My radio doesn't work since I disconnected the battery. Does anyone know (I have the code) how to release the security on the radio?
P.S. 1990 XJS12
Thank you for your time & help
#2305 of 2806 Re: Follow Up: 2004 XJR horror story [euphonium]
Dec 04, 2005 (9:30 am)
It would be more likely that the Jag XJ is generally a good vehicle for most, but the occassional nightmare car creeps up and plays havoc with the otherwise decent reputation. It's a real shame, because the XJ represents one of the most beautiful and well-priced lurury cars in the world.
#2306 of 2806 Re: Follow Up: 2004 XJR horror story [tagman]
Dec 16, 2005 (1:12 pm)
Here is the follow up... The car ends up with 91 days of shop time in 27 months...Yikes.
I had an attorney ready to fire on Jaguar, but was advised that this could take 45 days.....meanwhile I need tires and I am out of warranty. But, after much conversation. and the help of the dealership, Jaguar has tried to offer a concession. They are willing to give me a credit of $3000 if I apply it to another Jaguar. I still face a small shortfall, but my car needs a full set of tires, and rear brakes are at about 20%, so I will be facing in excess of this in maintenance costs in the next thirty days if I keep it.
So, I am giving them another chance. I wanted an '06, but there are not any real deals available on the 2006 models, while there are huge incentives on the '05's. They offered me a deal on a leftover '05 XJR for over 11,000 off of window. So, that's new XJR with navigation for under 67,000. I am going to do it. I will lease the car for a few months, then if it seems like a good one I will convert to a purchase and get the Jaguar Select Edition 100,000 mile warranty.
I will keep you posted.
#2307 of 2806 Re: Follow Up: 2004 XJR horror story [fenn]
Dec 16, 2005 (10:10 pm)
The dealer is on your side and has gone to bat for you. Perhaps Jaguar and the dealer are giving up profit so as to happyize you, all 91 days considered. 11k off window is a pretty good deal on a new 05. Let's hope this replacement unit gives you much better ownership history.
#2308 of 2806 HELP, It's Cold and my XJ8 won't start
Dec 18, 2005 (7:51 am)
I have a 98 XJ8 VDP and have just driven from TX to Colorado for a party. The outside temp is well below freezing and I can't get my car to start!! We are considering leaving it here and flying back to TX and coming back for the car when it warms up. Is there a trick to starting this car in the cold?? I love my Jag and don't like seeing her sit there covered in snow!! HELP
#2309 of 2806 Re: HELP, It's Cold and my XJ8 won't start [daddyone]
Dec 18, 2005 (8:18 am)
Not XJ8 specific, but it could be the battery. It's much harder for a battery to start a car when the weather is very cold - if the battery is older, it might have just given up the ghost on you.
If that's not it, you need to provide more specifics about what actually happens when you try to start the car, and you should check out our "No Start" Problems as well. You may find some other suggestions that point you in the right direction.
Good luck - let us know what happens.
#2310 of 2806 Re: HELP, It's Cold and my XJ8 won't start [daddyone]
Dec 18, 2005 (3:54 pm)
My Alpine skiing experience with starting cold cars includes thawing the fuel line. If the starter motor turns over the engine, but no go, tow the car to a warm garage and let the interior warmth of the garage thaw out the fuel line. Condensation forms in the tank and droplets of H2O get in the fuel line. Prevention is to empty two cans of "Heat" or some other methenal alcohol that makes the water miscible with the fuel. The aforemented assumes the battery is in excellent condition.
#2311 of 2806 Re: Follow Up: 2004 XJR horror story [fenn]
Dec 18, 2005 (6:26 pm)
I know that you are no troll, but do tell us more about how one can:
1) early on in a lease, cancel the lease and then purchase the car,
2) after you finesse the leasor, get your Jag dealer to, ostensibly, give you no charge the Select Edition warranty when you purchase the car. (I realize that you didn't say "no charge" but it sure reads that way.)
Does the institution that wrote the lease (e.g., Chase) know that they are going get back a used car after only "a few months" of payments? What are THEY going to do with it?
Finally, not to rain on euphonium's parade, while a new '05 for 67K is nice, a used '05 for 62K is a lot nicer. Please realize that this car is now one year old (regardless of miles). Used '05s with the Select Edition warranty (which is longer than Fenn's new '05 warranty) go for well under 67K. This lobsterman would rather spend 62K for a used '05 XKR and get a longer warranty than spend 67K for a new, one year old car with a shorter warranty. (We won't even go into the higher sales tax, higher excise tax, higher insurance costs for the car with the significantly shorter warranty.)
This whole deal would have been a lot better if they gave you a good discount on this year's model not last year's model.