Last post on Sep 26, 2003 at 6:57 AM
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Volkswagen, Hatchback, Sedan, Wagon
#46 of 55 brake job (in search of opinions)
Aug 15, 2003 (1:45 pm)
hi, my name is paul. i have a 98 passat and it needed a brakejob, replacing the pads and rotors in the front.
the invoice for the repair included two new original VW rotors at $92.00 each and there was a charge of $44.00 for resurfacing them also. when i questioned the shop asking why would it be necessary to resurface new factory rotors, the answer was: sometime they get deformed by sitting on the shelf and they resurface them routinely every time they put one on.
does anybody know if this is a justified procedure or is it merely a way of charging a little extra?
Aug 21, 2003 (10:53 am)
I am taking my 2003 Jetta Wolfsburg edition to its first 5000 mile service from the dealer that I purchased the car from. They did a good job on my 1987 Golf GT when they replaced the heater core (under warranty), so I expect the same good service with the Jetta. I'll keep you posted...
#48 of 55 milwaukee wi
Aug 21, 2003 (1:35 pm)
tomorrow will be the seventh time that i have take my 2001 golf in for service because the engine light has come on. the dealership (concours motors) says it is the new emissions regulations that make the light so sensitive. that they fix one thing and another is affected. seven times? has anyone else had this excessive problem? my warranty runs out on 12 sep...
#49 of 55 general q about VW dealer service
Aug 22, 2003 (8:13 pm)
I like the Passat enough to think I could buy one. For the sake of discussion let's figure a new Passat right now will be as reliable as a new Camry. Ok.. Now.. Several independent mechanics I've asked have said I need to think about another problem. VW, they said, keeps its diagnostic info pretty tightly held, so only the dealers and a few rare specialists can really work on a VW (aside from oil changes, light bulbs, and other generic things). By contrast, every mechanic knows how to fix a Camry, and they can read the computer codes with a Snap-on tools.
Now: this makes me worry. Simple economics: if someone has a monopoly on anything -- or close to a monopoly -- they have an incentive to charge more, slip in little extra fees, and give you worse service for the buck than someone who has a lot of competition. Esp. when it's something esoteric like fixing a car where the customer doesn't really know when he's getting ripped off.
But that's theory, at least as I understand it. Anyone have any experience or data to shed light on whether this should stop me from the Passat?
(P.S. Some personal info, since this consideration depends on personal priorities: (1) I have to drive a LOT more than I'd like, so the car will be past the warranty level of miles sooner than usual: (2) there's a dealer near where I work, but I live far away from work/dealer. If it broke down at home and no local mechanic could work on Passats, I'd be in trouble. (3) I try to approach cars like Mr. Spock. Too bad I'm attracted to the Passat! But I could live with a Camry, Accord, or Mazda6 if it were more rational. )
#50 of 55 Independent Mechanics
Aug 23, 2003 (8:18 am)
I have been using an independent mechanic now that my auto is off VW warranty; I have an extended warranty that lets me select my mechanic. You just need to select a mechanic that has the scanner and software that allows him/her to scan the computer. If my mechanic encounters a problem, he calls VW headquarters - the same thing the local VW dealership did (I was there and heard the phone call).
#51 of 55 Service (update)
Aug 25, 2003 (10:51 am)
The 5000 mile service on my Wolfsburg Jetta turned out to be a painless experience. It was done in a timely fashion (about 15-20 minutes) and set me back about $30.
In the meantime, my fiance test drove a 2003 Passat GLS 1.8, loved it, and wound up buying it
that day. So the overall experience at the dealer (sales/service) turned out to be very good. The salesman was extremely helpful (without being pushy), and we wound up getting
the Passat for around $50 over invoice (It helps during the negotiations when my fiance is a purchasing manager who negotiates prices on a daily basis...).
#52 of 55 Keep or sell
Aug 28, 2003 (4:41 pm)
I just bought a certified 2001 New Beetle with 23K miles. Within a month the clutch is gone. Neither VW or the Dealer will step up. So I'm stuck with a thousand dollars in expense already. I'll get my money back through litigation. The idiots never considered that they were trying to screw a lawyer.
My gut feeling is that buying any VW is a mistake. It seems that if anything goes wrong VW is not in your corner as a customer. I also have the feeling that they do not care as to how poorly their dealers perform. Additionally it seems they are not as reliable as they used to be in the good old days.
I'd appreciate any feedback. Rightnow I think I should cut my losses and buy a Honda or Toyota.
#53 of 55 10th/S in....
Aug 29, 2003 (5:09 pm)
the state capital. Nothing but praise here. SMF has two VW dealers. I went to the other one first (18 years back) BIG MISTAKE!!
Sep 26, 2003 (6:57 am)
Please check the Smart Shopper What Did You Pay? board for VW pricing discussions.