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SUVs Jeep Cherokee and Jeep Grand Cherokee Jeep Owners: Dealer & Service Experiences 
30 messages, Last post on Jul 22, 2007 at 2:19 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee Forum. Your Hosts are steve_ & tidester
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Man, that's a big time BUMMER! I am so sorry to hear of your problems.
Please let us know how this turns out! I will be hoping for the best for you.
My Jeep had a paint blister on her hardtop, and my dealer authorized a complete re-paint of the hardtop. I had it done at a private body shop, since my dealer doesn't have a body shop. The job turned out very well, and I have had no problems since then with the paint.
What color is your Jeep? Mine is white. I wonder if your paint problem is related to one particular color?
tsjay
Have you hugged your Jeep today?
See my Jeep at.... |
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It shouldnt matter what cause the paint problem.. it is still under warrenty...You might try to take it to another dealer. if that doesnt work.. Call DC 1-800-925-JEEP... Got Jeep? BamaTazz |
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I recently bought a loaded 2001 Sahara and I put about 3500 miles on it. After the initial excitement of the purchase wore off I noticed that my back and neck hurt everytime I drove it. Whenever I hit a bump I would bounce out of the seat(and not a off road bump, either). Closer inspection revealed that both front seats were skewed outward. In other words, when I sat in the seat comfortably(snugly with my back aligned with the centerline of the seat), I was NOT looking down the center of the steering wheel(as would be expected), but slightly toward the tachometer. Subconsciously trying to crrect this obvious factory defect was causing my neck and back pain. Attempting to sit facing the exact front of the jeep caused me to line up on the seat incorrecty, thereby allowing me to easily bounce out of the seat when hitting even the smallest bump. I am absolutely astonished a major defect could be relased from the factory in this fashion. It is so obvious(I should have seen it, but bear in mind my initial "first new car" excitement) it is almost laughable. I see three possibilites for this: 1. The floor pan has been incorrectly drilled and studded. 2. The subframe used to fasten the seat to the floor was incorrectly tooled from the subcontractor. 3. The seat itself was incorrectly tooled from the subcontractor. I can not believe #1, so it must be #2 or #3. The dealer acknowledged the problem, and actually went so far as to redrill the mounting holes in the bottom of the suubframe. How laughable! Could you imagine my dismay when I heard that? And it was done without my knowledge or ok! All this for $25000+! Has anyone else had this problem? You can easily verify if you do by just looking at your front drivers seat on a Sahara(Sport and SE may have the same problem). The stitched centerline on the seat will visibly veer to the drivers side view mirror(not to mention the feeling while sitting it it). Like the passenger seat will do the same(albeit not as much). If no one else has this problem(and I would qualify even mild cases of the seat yawing as having the problem) than perhaps the problem is not pandemic and can be resolved by a new subframe(or seat). If more people than me have the problem then Jeep must address this issue as it is one not only of aesthetics but safety as well. Having a dealer redrill the seat subframe is unnacceptable on a new car. My question to the dealer when I heard he did that was "Are you personally going to now crash test this car since you changed the stress points and g-force limit on these front seats?". The answer? Stony silence. frankfarrell  hotmail.com
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I have owned many vehicles during my time and I must admit that my recent purchase of my XJ was the least time consuming and most enjoyable one to date. I purchased my XJ from Trader Bud's here in Columbus, Ohio without ever setting foot in the dealership prior to coming in to sign the paperwork. I had done a considerable amount of homework (Thank you Edmunds) and went to the lot after they closed. I was originally looking at a Sport, but my wife, knowing me, suggested I "look at the one with the neater rims." So I called the next day and spoke with Benny and gave him the stock number. I told him that I previous sold cars and knew the game. I told him the number I wanted to pay and my justification (discounts and incentives) on how I arrived at that number. Benny put me on hold a minute and came back and said "Deal". Went in that night, in and out in 20 minutes. Service is also great. Always get me in immediately when I call for an oil change, and wash her up for me. The coffee may be what comes out of my oil pan, but it's drinkable. Have not had any major service yet. 30K is coming up soon. Thanks. |
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Best Jeep service at Fields in Northfield, IL- a northern suburb of Chicago. Car wash every time the vehicle is serviced, free car washes for as long as your own the vehicle(bring it in at any time), free food on Saturdays, clean and friendly shop. Great waiting room with data ports, bagels and coffee. Good customer followup, attention to detail at all times. I sure miss Fields since I moved to TX. However, I recommend Huffines Jeep in Plano (suburb of Dallas) for good mechanical service. Their waiting room sucks, the Dunkin Donuts are abominable, but they do good work. After all, I suppose that's the most important thing... |
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I know many car dealers do things that make them deserve a bad name, but it is really nice to see that some folks who are treated right are appreciative enough to post about their positive experience. I am not a car dealer, by the way. But I am someone who is glad that we have car dealers to go to when we want to purchase a vechicle or need service on one. I just can't see buying a car direct from the manufacturer and then going to some huge distribution center to pick it up. I like the personal touch of buying through a dealer. I think most car dealers will treat you right. I have had some very good experiences and consider a lot of these people to be friends of mine. Tom |
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Around me (Northern New Jersey), there are many Jeep outlets. Some are Jeep exclusives, some are teamed with Chrysler, some with Dodge, and some have all 3. MOST are mega million dollar stores on the highway with 100s and 100s of cars and something like 25 salespeople and a service department the size of 1/2 a football field. Personally, I've had it with those type of dealers. I understand people go there thinking they'll get a better price (not true) and/or find the car they want, in stock, and can have it (heres comes the HOLY word....TOMORROW!!!) Wanting better, I sought out the smallest teeny- tiny dealer I could find. 'Ya know, the one with like 12 vehicles in stock. Here's my experience:- Naturally, he didn't have the odd-ball that I wanted in stock, so he went on his computer and found 4 identical in different colors for me to choose from! Each identically equipped, exactly how I wanted it! I was given a choice of black, bright red, deep blue or silver. He then went and traveled the distance to pick it up at the dealer who had it (36 miles away), and brought it back, serviced it and delivered it to me in perfect condition. He handed me the INVOICE, to show that it was a $400.00 deal ($400.00 over his invoice, and then filled out the forms for me to get my $2,000.00 factory-to-customer rebate in the mail. While it's been trouble-free - now for 13 months, I have stopped into service when I've had a couple of questions, and for my 3 oil/filter/lube changes. They will NOT handle any other dealer's service work, on cars that they did NOT sell, (they are too small with to small a service area) and do only their own sales!! I have never waited for more than 10 minutes (MAX) for my Jeep to be brought in & begun being worked on. They cover the seats with plastic, and put plastic on the floor & a plastic steering wheel wrap on the wheel. They did the recall for me in 8 minutes! There is always a plate of donuts & 3 kinds of coffee in the wating room, which is always SUPER clean, and they gave me my first 2 oil changes/filters & lubes FREE !!! The 3rd one they gave me a coupon to get it for $14.95 instead of the normal $19.95 ! They give great deals & great service BECAUSE they can keep their overhead low, due to just a dozen or so cars in inventory! Take a tip: Seek out the absolute smallest dealer you can find & they'll make it up to you for finding them! The dealer I bought at currently has the following inventory (hard to believe, right??) 1 Full sized Chrysler 1 Stratus Sedan 1 Stratus Coupe 1 Sebring Convertib;e 3 Chrysler Minivans 2 Grand Cherokees 2 Libertys 1 Wrangler 1 Chrysler 300 13 units! - The showroom holds 1 car. Sandy Matthew Ginsberg 2001 Cherokee LIMITED with every option, a total of 26 options ~ Silver |
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| I bought my Flame Red Liberty Sport 3 months ago from my local Chrysler-Jeep dealership(Bridge CP). As this is the 4th vehicle I've purchased from the same salesman (Andy) I knew what to expect. The deal was reasonable (not earth shaking, but well under sticker) and the service department has always been superb (thanks to Tony). And best of all, the Liberty has been perfect - not one complaint or problem in the first 4K miles. Thanks DC - a great product and a great dealership. | |
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