Edmunds.com | Inside Line | Auto Observer Your Account | Help | Directory
You are here:
![[F]](http://a332.g.akamai.net/f/332/936/12h/www.edmunds.com/media/townhall/webxicons/site.gif){kind=small}
Forums
SUVs Jeep Cherokee and Jeep Grand Cherokee Jeep Owners: Dealer & Service Experiences 
30 messages, Last post on Jul 22, 2007 at 2:19 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee Forum. Your Hosts are steve_ & tidester
| Georgetown Tx, has horrible service as well. They were a 5 star dealer, lost it, but somehow claim they have gotten it back. I have brought a Jeep to them for the same problem 3 times now and even though I am still within 12,000 miles they are now saying they are no longer going to cover. I will be fighting their decision. | |
| I'm about to by this car. It's red w/black molding, just like the one in the movie w/Kirt Russell. It's loaded w/leather and power everything including a Premium Sound stereo system w/CD. The owner was very honest and showed me all the maintenance/service records including the recalls for the 97 models, it was all taken care of. However, it looks like this high-maintenance car needs to be on a tight service schedule to keep it reliable. Is this normal for Jeeps? The car looks very clean and the report from Carfax.com came out clean. I've been always been a Jeep fun although I've never owned one before. I love this particular model and I actually already put down an offer and we'll be closing the deal soon. However, after all the problems I'm reading about, especially on the 99s and 01s models I'm getting scared. Can anyone with experience with the 97 models give me some advice before making a $10K mistake... Thank you! | |
|
|
I bought my 99 Cherokee Limited from these guy's ( and Gal's ) The deal was great and the service has been the best I have ever had. Full interior protection, and they give me a Grand Cherokee as a loaner for as long as I need it. Maybe they are trying to get me to step up to the Grand Cherokee?
|
|
|
I had dealt with 2 to 3 of the greater metro area Jeep dealers in Indianapolis. I must admit...KAHLO JEEP in Noblesville Indiana was superior in every aspect of my buying experience. My sales person was Joe Pittman and he was not only patient but very understanding. The weather was terrible and it never slowed him down one step. I was able to meet the Sales Manager John,as well as the owner Kevin Kahlo. Never in my buying experience have I ever had the opportunity to meet the people behind the pencil. They had the largest selection of Jeeps that anyone could ever imagine! I wanted to highly recommend Joe and the staff that supports him. To all who reads this... It will be worth your time and drive to call Joe, or drive by and see him and the rest of the staff of Kahlo Jeep. Thanks again KAHLO!! Jerry Rutherford |
|
|
I got a great deal at Terry Morris Jeep on my 2003 Wrangler but have had problems with the transmission making grinding and clashing noises when shifting into 2nd and 3rd gear. Had a bad experience with their service dept. with this problem. Service manager and service writer keep saying that they can't hear any problem. Two of their mechanics confirmed the problem. So far I can't get the service manager to do anything about the problem. Has anyone had any problems with the new 5spd manual transmission? |
|
| Tried to trade in my 1996 Grand Cherokee at at AutoWorld Jeep/Eagle in South Glens Falls, NY was doing OK until the GM/co owner went out to look at my trade {89k} evidently H2O pump sprang a leak right after I parked it and went inside {surprise} GM did everything up to and including that I was trying to screw him etc. etc. After listening to him rant and rave for 5+ mins, I went into the service dept and got out the Full service contract and told them to R & R the water pump{all covered under warrentee} I then went back inside and told the GM that everything was covered, and that I was going to go elsewhere with my business. He changed his tune etc. etc, stating that his DMV clerk was on vacation, and he had to do all the work... I left and went up to Warrensburg, NY, Maltbe Chry/Jeep/Dodge. Nice people, spent about 5k more on the Ltd than on the Sport I was looking at. But got a gooood price and all the bells/whistles. Good service etc, have 13+k and no problems..... | |
|
Recently, I purchased a Jeep Wrangler SE. After looking at everything a second time at home I realized the sticker had listed "Full metal doors with roll up windows" as an option. But my Jeep came with half metal doors and zip up windows. I called the dealership and no return call. Any ideas what to do? |
|
| Finally, agonizing over how to discuss the fact that Manhattan Chrysler Jeep sold me a Jeep with half metal doors and zipper windows instead of what WAS CLEARLY INDICATED ON THE STICKER AS BEING FULL METAL DOORS WITH ROLL UP WINDOWS I confronted them again. Their answer. Tough sh... Too bad. We aren't gonna do anything. You got a great deal (I didn't) and those doors went to somebody else. Unbelievable. I even contacted Damiler Chrysler which completely agreed the dealer was wrong said they could not step in to interfere. However, because they're a 5 star they should want to. But nada from them. I'm going to Chrysler arbitration. A small claim law suit. Posting on here. Manhattan Chrysler Jeep is NO GOOD. UNFAIR. I couldn't be a more DISSATISFIED CUSTOMER. | |
| I agree! How sneaky and dishonest. I mean, it's not like the window sticker and doors are in plain view or anything... | |
|
|
I recently purchased a '03 Liberty from Field's in Northfield IL and had major transmission problem from the beginning. The dealership was great about it. They provided me with a loaner vehicle while mine was in the shop. (30 days total in 6 months) They also fought with Chrysler for me to put me in a brand new Liberty once it was determined that my original Liberty was not going to be an easy fix. In the end I will go back to Fields for all of my new cars. The service department is top notch and the free coffee bar and ice cream is always a nice pick me up when the jeep day isn't going nearly as well as hoped. One other little perk about this dealership is that they only sell Jeeps on this lot so it's kinda like walking into jeep heaven when you pull up!  I would highly recommend buying from them if you are in the northshore area! |
|
You are here:
Forums
SUVs Jeep Cherokee and Jeep Grand Cherokee Jeep Owners: Dealer & Service Experiences
New? Join Now!
Forum Tools
Search Forums
Browse by Vehicle
Browse by Board
Browse by Topic
Today's Chats
