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SUVs Jeep Cherokee and Jeep Grand Cherokee Jeep Owners: Dealer & Service Experiences 
30 messages, Last post on Jul 22, 2007 at 2:19 PM
You are in the Jeep Cherokee and Jeep Grand Cherokee Forum. Your Hosts are steve_ & tidester
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Best Jeep service at Fields in Northfield, IL- a northern suburb of Chicago. Car wash every time the vehicle is serviced, free car washes for as long as your own the vehicle(bring it in at any time), free food on Saturdays, clean and friendly shop. Great waiting room with data ports, bagels and coffee. Good customer followup, attention to detail at all times. I sure miss Fields since I moved to TX. However, I recommend Huffines Jeep in Plano (suburb of Dallas) for good mechanical service. Their waiting room sucks, the Dunkin Donuts are abominable, but they do good work. After all, I suppose that's the most important thing... |
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I know many car dealers do things that make them deserve a bad name, but it is really nice to see that some folks who are treated right are appreciative enough to post about their positive experience. I am not a car dealer, by the way. But I am someone who is glad that we have car dealers to go to when we want to purchase a vechicle or need service on one. I just can't see buying a car direct from the manufacturer and then going to some huge distribution center to pick it up. I like the personal touch of buying through a dealer. I think most car dealers will treat you right. I have had some very good experiences and consider a lot of these people to be friends of mine. Tom |
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Around me (Northern New Jersey), there are many Jeep outlets. Some are Jeep exclusives, some are teamed with Chrysler, some with Dodge, and some have all 3. MOST are mega million dollar stores on the highway with 100s and 100s of cars and something like 25 salespeople and a service department the size of 1/2 a football field. Personally, I've had it with those type of dealers. I understand people go there thinking they'll get a better price (not true) and/or find the car they want, in stock, and can have it (heres comes the HOLY word....TOMORROW!!!) Wanting better, I sought out the smallest teeny- tiny dealer I could find. 'Ya know, the one with like 12 vehicles in stock. Here's my experience:- Naturally, he didn't have the odd-ball that I wanted in stock, so he went on his computer and found 4 identical in different colors for me to choose from! Each identically equipped, exactly how I wanted it! I was given a choice of black, bright red, deep blue or silver. He then went and traveled the distance to pick it up at the dealer who had it (36 miles away), and brought it back, serviced it and delivered it to me in perfect condition. He handed me the INVOICE, to show that it was a $400.00 deal ($400.00 over his invoice, and then filled out the forms for me to get my $2,000.00 factory-to-customer rebate in the mail. While it's been trouble-free - now for 13 months, I have stopped into service when I've had a couple of questions, and for my 3 oil/filter/lube changes. They will NOT handle any other dealer's service work, on cars that they did NOT sell, (they are too small with to small a service area) and do only their own sales!! I have never waited for more than 10 minutes (MAX) for my Jeep to be brought in & begun being worked on. They cover the seats with plastic, and put plastic on the floor & a plastic steering wheel wrap on the wheel. They did the recall for me in 8 minutes! There is always a plate of donuts & 3 kinds of coffee in the wating room, which is always SUPER clean, and they gave me my first 2 oil changes/filters & lubes FREE !!! The 3rd one they gave me a coupon to get it for $14.95 instead of the normal $19.95 ! They give great deals & great service BECAUSE they can keep their overhead low, due to just a dozen or so cars in inventory! Take a tip: Seek out the absolute smallest dealer you can find & they'll make it up to you for finding them! The dealer I bought at currently has the following inventory (hard to believe, right??) 1 Full sized Chrysler 1 Stratus Sedan 1 Stratus Coupe 1 Sebring Convertib;e 3 Chrysler Minivans 2 Grand Cherokees 2 Libertys 1 Wrangler 1 Chrysler 300 13 units! - The showroom holds 1 car. Sandy Matthew Ginsberg 2001 Cherokee LIMITED with every option, a total of 26 options ~ Silver |
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| I bought my Flame Red Liberty Sport 3 months ago from my local Chrysler-Jeep dealership(Bridge CP). As this is the 4th vehicle I've purchased from the same salesman (Andy) I knew what to expect. The deal was reasonable (not earth shaking, but well under sticker) and the service department has always been superb (thanks to Tony). And best of all, the Liberty has been perfect - not one complaint or problem in the first 4K miles. Thanks DC - a great product and a great dealership. | |
| Georgetown Tx, has horrible service as well. They were a 5 star dealer, lost it, but somehow claim they have gotten it back. I have brought a Jeep to them for the same problem 3 times now and even though I am still within 12,000 miles they are now saying they are no longer going to cover. I will be fighting their decision. | |
| I'm about to by this car. It's red w/black molding, just like the one in the movie w/Kirt Russell. It's loaded w/leather and power everything including a Premium Sound stereo system w/CD. The owner was very honest and showed me all the maintenance/service records including the recalls for the 97 models, it was all taken care of. However, it looks like this high-maintenance car needs to be on a tight service schedule to keep it reliable. Is this normal for Jeeps? The car looks very clean and the report from Carfax.com came out clean. I've been always been a Jeep fun although I've never owned one before. I love this particular model and I actually already put down an offer and we'll be closing the deal soon. However, after all the problems I'm reading about, especially on the 99s and 01s models I'm getting scared. Can anyone with experience with the 97 models give me some advice before making a $10K mistake... Thank you! | |
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I bought my 99 Cherokee Limited from these guy's ( and Gal's ) The deal was great and the service has been the best I have ever had. Full interior protection, and they give me a Grand Cherokee as a loaner for as long as I need it. Maybe they are trying to get me to step up to the Grand Cherokee?
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I had dealt with 2 to 3 of the greater metro area Jeep dealers in Indianapolis. I must admit...KAHLO JEEP in Noblesville Indiana was superior in every aspect of my buying experience. My sales person was Joe Pittman and he was not only patient but very understanding. The weather was terrible and it never slowed him down one step. I was able to meet the Sales Manager John,as well as the owner Kevin Kahlo. Never in my buying experience have I ever had the opportunity to meet the people behind the pencil. They had the largest selection of Jeeps that anyone could ever imagine! I wanted to highly recommend Joe and the staff that supports him. To all who reads this... It will be worth your time and drive to call Joe, or drive by and see him and the rest of the staff of Kahlo Jeep. Thanks again KAHLO!! Jerry Rutherford |
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I got a great deal at Terry Morris Jeep on my 2003 Wrangler but have had problems with the transmission making grinding and clashing noises when shifting into 2nd and 3rd gear. Had a bad experience with their service dept. with this problem. Service manager and service writer keep saying that they can't hear any problem. Two of their mechanics confirmed the problem. So far I can't get the service manager to do anything about the problem. Has anyone had any problems with the new 5spd manual transmission? |
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| Tried to trade in my 1996 Grand Cherokee at at AutoWorld Jeep/Eagle in South Glens Falls, NY was doing OK until the GM/co owner went out to look at my trade {89k} evidently H2O pump sprang a leak right after I parked it and went inside {surprise} GM did everything up to and including that I was trying to screw him etc. etc. After listening to him rant and rave for 5+ mins, I went into the service dept and got out the Full service contract and told them to R & R the water pump{all covered under warrentee} I then went back inside and told the GM that everything was covered, and that I was going to go elsewhere with my business. He changed his tune etc. etc, stating that his DMV clerk was on vacation, and he had to do all the work... I left and went up to Warrensburg, NY, Maltbe Chry/Jeep/Dodge. Nice people, spent about 5k more on the Ltd than on the Sport I was looking at. But got a gooood price and all the bells/whistles. Good service etc, have 13+k and no problems..... | |
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