- #2273 of 2610
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where I bought my car
by oregonmastiff
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Jan 16, 2009 (1:20 pm)
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we bought our car in Greshem, Or ...I love the car..its a deal.
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- #2274 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin]
by slateblue
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Jan 17, 2009 (7:19 am)
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Replying to: cmcjenkin (Jan 13, 2009 7:03 am)
Well, the car has 8,000 miles on it which is more than a few and like I said it is a used car. Just because the dealer never titled it hardly qualifies it is brand new, with or without any warranty or sales incentives. That's 8,000 miles of tire, brake and other overall wear and tear and don't think that all those miles are put on as a "service loaner".
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- #2275 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [slateblue]
by cmcjenkin
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Jan 17, 2009 (7:58 am)
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Replying to: slateblue (Jan 17, 2009 7:19 am)
Two points here...
The "Service Loaner" is actually a Hyundai program. It’s not a title the dealer made up to fool a customer as you implied earlier. It’s a program for offering complimentary vehicles (as opposed to charging for rental cars) that requires us to keep a vehicle in service loaner status for a minimum of 4 months. Then we can turn it over; order a new group of loaners. Sometimes, depending on conditions that are usually out of our control, we are forced to keep cars in loaner status too long. We just discount it further. We tend to turn out loaners at 3K to 4K miles. Any wear and tear has been discounted out of the vehicle.
"New" and "Used" is quite significant in the Hyundai business since a truly used (previously titled) Hyundai loses the 10 year / 100,000 mile power train warranty. The second owner doesn’t get the 10 / 100. So being un-titled is quite beneficial to the buyer. With most other makes this is not the case. Any GM, Toyota, Honda, Ford, etc doesn’t really lose anything once the vehicle is titled. The warranty clock starts running - but you don’t lose a huge portion of the warranty. The used Hyundai does - it loses a lot.
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- #2276 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin]
by slateblue
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Jan 17, 2009 (12:02 pm)
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Replying to: cmcjenkin (Jan 17, 2009 7:58 am)
Spoken as a true Hyundai associate. This car was "used" by the dealer for 8,000 miles which are applied against the overall warrenty and offered at an inflated price. The point being it was not a good deal then and is not a good deal now as another poster also pointed out. Hyundai warranty or not.
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- #2277 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [slateblue]
by miffed
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Jan 22, 2009 (12:49 pm)
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Replying to: slateblue (Jan 17, 2009 7:19 am)
I would like to share something on this service loaner issue. In October 08 I purchased a 09 Sonata it was a dealer trade with 2000 miles on it. The only reason i considered it was because it was silver blue and had a grey interior. which is exactly what I wanted. I know I asked was it a service vehicle or a rental the dealer told me no it was not 2 weeks my free xm radio went out. So I callled Hyundai customer service and they told me it was a used vehicle that it was previously owned. That I am not eligible for the 10 year warranty because it had more than 500 miles on it. My purchase agreement said "new car". They told me that they could not tell me who the previous owner was but I should conatact the dealer. the dealer new car sales manager Mr butt face told me he would investigate and call me back but he assured the car was not owned previously. He also told me again it was not a service loaner or a rental. 3 days later he called me and told me it was a service vehicle I told him I wanted 1 of 2 things a lot more money off or a new Sonata with less than 500 miles so I could get my warranty. He said no. I then received a voice message from the territory manager from Hyundai and he said that Hyundai would honor the 10 years. I called him back to talk and explain what was going on and he never called me back. We can call him Mr buttface Hyundai guy.
Right now the attorney general for the State of Iowa is involved and I hope they Kick both Mr Buttface sales manager and Mr Buttface Hyundai territory manager In the naughty parts and close these crooks down. So if any of you are looking for help from Hyundai it probably will not happen. 
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- #2278 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin]
by miffed
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Jan 22, 2009 (12:57 pm)
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Replying to: cmcjenkin (Jan 13, 2009 7:03 am)
You are correct in the explanation of a service vehicle. But it is considered a used vehicle by Hyundai if it has more than 500 miles on it. Just call the customer service people at Hyundai they will tell you. If it has more than 500 miles you get the remaining 5 yr 60,000 warranty only. I found out the hard way. Make sure that if you answer these blogs you tell them the whole story. Because it just aint so... 
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- #2279 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [miffed]
by roughyear
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Jan 22, 2009 (1:57 pm)
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Replying to: miffed (Jan 22, 2009 12:57 pm)
isn't the darn warranty TRANSFERABLE????
i thought u got the remainder of the warranty on pre-owned/used cars
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- #2280 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [miffed]
by cmcjenkin
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Jan 22, 2009 (2:45 pm)
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Replying to: miffed (Jan 22, 2009 12:57 pm)
Somewhere in this story something is wrong. The only way the 10 / 100 warranty goes away is if the vehicle has been titled. Now some states may have goofy laws about dealer tags and titling vehicles. So it may be that in your state a service loaner or demo has to be titled to the dealer (or some owner) to be driven by the dealership. In that instance the power train warranty would not carry over because the vehicle has been previously titled. My state doesn’t. We use a dealer tag on our service loaners and demos and title the vehicle once we finally sell it to a retail customer. But it makes no difference how many miles are on the vehicle when you buy it - IF it has never been titled.
There is a number for XM's customer service when you have a problem. Hyundai can’t turn it back on for you. But when you call consumer affairs they can look at the history of the vehicle and tell if it has been RDR'ed (the process we use to tell Hyundai that a new vehicle now has its first owner and will now be titled), who the original dealer was, how many times it was serviced, how much the warranty has paid out on the vehicle, etc, etc. The same information any Hyundai dealer can get through the system. If your vehicle had never been titled, if you were the first owner, if the dealer processed the MSO when you bought it you should get the 10 / 100 power train coverage. The ONLY way that doesn’t carry over is if the vehicle has been titled to a previous owner.
Now I know you were told something different; and some on this forum are going to tell me how wrong I am. But based on the several million dollars I have invested in my single point Hyundai store, I know how this works.
So one of two things happened here -
1) You got someone on the phone at Hyundai that was incompetent. That is completely a possibility.
2) The dealer you purchased from wasn’t totally honest about where the vehicle came from or the status of its title. We get this a lot from used car dealers selling Hyundai’s telling the customer it has the 10 / 100 warranty when it really doesn’t it.
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- #2281 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin]
by miffed
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Jan 22, 2009 (8:20 pm)
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Replying to: cmcjenkin (Jan 22, 2009 2:45 pm)
I know I'm not wrong. The car came from Missouri on a dealer trade to a dealer in Iowa. that dealer used it as a service vehicle but the dealer in iowa did not title it. I guess since you own a dealership that you must be correct about the warranty? Sorry bubba you don't. i called 3 customer reps and talked to a customer service manager they all told me that it was a used vehicle even though it was never titled just because of the mileage. The only way I got the longer warranty is because the territory manager knew the dealership screwed up. He obviously has the power to grant it for this car. I can tell you another way the dealerships can screw up. Lets say someone is really interested in a vehicle and the dealership thinks they will buy it. They take it off the new car inventory and act like it is sold but the dealer holds it in their used car lot. The dealer will tell hyundai that that vehicle is sold so they get the kick back for selling a car from hyundai. Which makes it looks as if they're selling more cars then they really are. This way the dealership gets more operating money and more cars to sell from Hyundai. The problem is I got caught up in it when I purchased this vehicle and i have been fighting ever since. They do not title the car even though it was sold to the dealership. It's a scam. You are wrong about the mileage call them hyundai's policy is if the vehicle has more then 500 miles it is considered used and the warranty is only the 5-60 If you don't believe me call them. You may get a shock. i know not all car dealerships are like this but the one I dealt with was. That is how I figured this all out. Once the xm radio gets activated it would have had to be a sold vehicle. the dealerships are not suppose to activate it when they do this. I have learned a valuable lesson. Look at the BBB and see what kind of complaint history the dealership has if they have a lot of complaints don't buy from them. hopefully they will then go out of business. That would be my wish in this situation. If it does happen before they close down I may go back and just smile and laugh. : By the way when they do this the warranty starts ticking. I had another dealer hyundai look up my vehicle ID number at it showed only one dealership had the vehicle but my new invoice that was on the window shows it went to a missouri dealer first then to Iowa. I purchased the vehicle in Otober of 08 Hyundai shows i owned it in June of 08. Explain that one Hyundai dealer?
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- #2282 of 2610
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Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [roughyear]
by miffed
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Jan 23, 2009 (7:52 pm)
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Replying to: roughyear (Jan 22, 2009 1:57 pm)
The only portion that is transferable is the 5-60. That is only for the remainder of time that is left from the original purchaser. Don't let anyone tell you different.
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