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Hyundai Santa Fe Prices Paid and Buying Experience

2628 messages,  Last post on Nov 21, 2009 at 9:42 AM

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What is this discussion about? Hyundai Santa Fe, SUV

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#2271 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [slateblue] by cmcjenkin Jan 13, 2009 (7:03 am)
Replying to: slateblue (Sep 16, 2008 12:53 pm) In a reputable Hyundai dealer a service loaner is actually a new vehicle used by service to provide to service customers. Its a program by Hyundai that allows the dealer to offer a complimentary vehicle to service customers. As opposed to a rental car that the customer pays for like most Toyota dealers do. In order to participate in the program the Hyundai dealer has to keep the unit in service loaner status for a minimum of 4 months. Sometimes due to circumstances they end up in service loaner longer - driving up the miles.   A used Hyundai loses the 10 year / 100,000 mile powertrain warranty. Since a service loaner is still new, it retains the 10 / 100 warranty. It may have miles, but it has never been titled so it is still a new car and still gets most new car financing and incentives.   Some peope prefer a new car with few miles, I do. But for some folks buying a Santa Fe with a few thousand miles and a deep discount is their definition of a good deal. Replies to this message: slateblue (Jan 17, 2009 7:19 am) cmcjenkin (Jan 17, 2009 7:58 am) slateblue (Jan 17, 2009 12:02 pm) miffed (Jan 22, 2009 12:49 pm) miffed (Jan 22, 2009 12:57 pm) roughyear (Jan 22, 2009 1:57 pm) miffed (Jan 23, 2009 7:52 pm) and 1 more... cmcjenkin (Jan 22, 2009 2:45 pm) miffed (Jan 22, 2009 8:20 pm)
#2272 of 2628 Re: Looking to purchase 2008 Santa Fe AWD Limited Package [cschneider3] by c2008 Jan 16, 2009 (1:15 pm)
Replying to: cschneider3 (Dec 05, 2008 6:32 am) Hi, Did you purchase a Santa Fe? I am in Twin Cities and thinking to buy one. Can you share your experience? Thanks.
#2273 of 2628 where I bought my car by oregonmastiff Jan 16, 2009 (1:20 pm)
we bought our car in Greshem, Or ...I love the car..its a deal.
#2274 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin] by slateblue Jan 17, 2009 (7:19 am)
Replying to: cmcjenkin (Jan 13, 2009 7:03 am) Well, the car has 8,000 miles on it which is more than a few and like I said it is a used car. Just because the dealer never titled it hardly qualifies it is brand new, with or without any warranty or sales incentives. That's 8,000 miles of tire, brake and other overall wear and tear and don't think that all those miles are put on as a "service loaner". Replies to this message: cmcjenkin (Jan 17, 2009 7:58 am) slateblue (Jan 17, 2009 12:02 pm) miffed (Jan 22, 2009 12:49 pm)
#2275 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [slateblue] by cmcjenkin Jan 17, 2009 (7:58 am)
Replying to: slateblue (Jan 17, 2009 7:19 am) Two points here...   The "Service Loaner" is actually a Hyundai program. It’s not a title the dealer made up to fool a customer as you implied earlier. It’s a program for offering complimentary vehicles (as opposed to charging for rental cars) that requires us to keep a vehicle in service loaner status for a minimum of 4 months. Then we can turn it over; order a new group of loaners. Sometimes, depending on conditions that are usually out of our control, we are forced to keep cars in loaner status too long. We just discount it further. We tend to turn out loaners at 3K to 4K miles. Any wear and tear has been discounted out of the vehicle.   "New" and "Used" is quite significant in the Hyundai business since a truly used (previously titled) Hyundai loses the 10 year / 100,000 mile power train warranty. The second owner doesn’t get the 10 / 100. So being un-titled is quite beneficial to the buyer. With most other makes this is not the case. Any GM, Toyota, Honda, Ford, etc doesn’t really lose anything once the vehicle is titled. The warranty clock starts running - but you don’t lose a huge portion of the warranty. The used Hyundai does - it loses a lot. Replies to this message: slateblue (Jan 17, 2009 12:02 pm)
#2276 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin] by slateblue Jan 17, 2009 (12:02 pm)
Replying to: cmcjenkin (Jan 17, 2009 7:58 am) Spoken as a true Hyundai associate. This car was "used" by the dealer for 8,000 miles which are applied against the overall warrenty and offered at an inflated price. The point being it was not a good deal then and is not a good deal now as another poster also pointed out. Hyundai warranty or not.
#2277 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [slateblue] by miffed Jan 22, 2009 (12:49 pm)
Replying to: slateblue (Jan 17, 2009 7:19 am) I would like to share something on this service loaner issue. In October 08 I purchased a 09 Sonata it was a dealer trade with 2000 miles on it. The only reason i considered it was because it was silver blue and had a grey interior. which is exactly what I wanted. I know I asked was it a service vehicle or a rental the dealer told me no it was not 2 weeks my free xm radio went out. So I callled Hyundai customer service and they told me it was a used vehicle that it was previously owned. That I am not eligible for the 10 year warranty because it had more than 500 miles on it. My purchase agreement said "new car". They told me that they could not tell me who the previous owner was but I should conatact the dealer. the dealer new car sales manager Mr butt face told me he would investigate and call me back but he assured the car was not owned previously. He also told me again it was not a service loaner or a rental. 3 days later he called me and told me it was a service vehicle I told him I wanted 1 of 2 things a lot more money off or a new Sonata with less than 500 miles so I could get my warranty. He said no. I then received a voice message from the territory manager from Hyundai and he said that Hyundai would honor the 10 years. I called him back to talk and explain what was going on and he never called me back. We can call him Mr buttface Hyundai guy. Right now the attorney general for the State of Iowa is involved and I hope they Kick both Mr Buttface sales manager and Mr Buttface Hyundai territory manager In the naughty parts and close these crooks down. So if any of you are looking for help from Hyundai it probably will not happen.
#2278 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [cmcjenkin] by miffed Jan 22, 2009 (12:57 pm)
Replying to: cmcjenkin (Jan 13, 2009 7:03 am) You are correct in the explanation of a service vehicle. But it is considered a used vehicle by Hyundai if it has more than 500 miles on it. Just call the customer service people at Hyundai they will tell you. If it has more than 500 miles you get the remaining 5 yr 60,000 warranty only. I found out the hard way. Make sure that if you answer these blogs you tell them the whole story. Because it just aint so... Replies to this message: roughyear (Jan 22, 2009 1:57 pm) miffed (Jan 23, 2009 7:52 pm) cmcjenkin (Jan 24, 2009 7:19 am) cmcjenkin (Jan 22, 2009 2:45 pm) miffed (Jan 22, 2009 8:20 pm)
#2279 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [miffed] by roughyear Jan 22, 2009 (1:57 pm)
Replying to: miffed (Jan 22, 2009 12:57 pm) isn't the darn warranty TRANSFERABLE????   i thought u got the remainder of the warranty on pre-owned/used cars Replies to this message: miffed (Jan 23, 2009 7:52 pm) cmcjenkin (Jan 24, 2009 7:19 am)
#2280 of 2628 Re: 2008 Santa Fe Limited FWD service loaner - a good deal? [miffed] by cmcjenkin Jan 22, 2009 (2:45 pm)
Replying to: miffed (Jan 22, 2009 12:57 pm) Somewhere in this story something is wrong. The only way the 10 / 100 warranty goes away is if the vehicle has been titled. Now some states may have goofy laws about dealer tags and titling vehicles. So it may be that in your state a service loaner or demo has to be titled to the dealer (or some owner) to be driven by the dealership. In that instance the power train warranty would not carry over because the vehicle has been previously titled. My state doesn’t. We use a dealer tag on our service loaners and demos and title the vehicle once we finally sell it to a retail customer. But it makes no difference how many miles are on the vehicle when you buy it - IF it has never been titled.   There is a number for XM's customer service when you have a problem. Hyundai can’t turn it back on for you. But when you call consumer affairs they can look at the history of the vehicle and tell if it has been RDR'ed (the process we use to tell Hyundai that a new vehicle now has its first owner and will now be titled), who the original dealer was, how many times it was serviced, how much the warranty has paid out on the vehicle, etc, etc. The same information any Hyundai dealer can get through the system. If your vehicle had never been titled, if you were the first owner, if the dealer processed the MSO when you bought it you should get the 10 / 100 power train coverage. The ONLY way that doesn’t carry over is if the vehicle has been titled to a previous owner.   Now I know you were told something different; and some on this forum are going to tell me how wrong I am. But based on the several million dollars I have invested in my single point Hyundai store, I know how this works.   So one of two things happened here - 1) You got someone on the phone at Hyundai that was incompetent. That is completely a possibility. 2) The dealer you purchased from wasn’t totally honest about where the vehicle came from or the status of its title. We get this a lot from used car dealers selling Hyundai’s telling the customer it has the 10 / 100 warranty when it really doesn’t it. Replies to this message: miffed (Jan 22, 2009 8:20 pm)

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