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You are in the Prices Paid - Buying & Leasing Experiences
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Hyundai Santa Fe, SUV
#1785 of 3002 Re: Beware of National Customer Service. [buco]
Jan 17, 2008 (8:31 am)
Here is link to Yahoo reviews.
I have heard great things about purchasing through Costco. My friend purchased a 2006 Ford F-250 King Ranch Edition and saved way more than any dealer was offering at the time.
I still think that Hyundai is producing a great product. This is our second Santa Fe. We never had a single problem with our 2004 which our daughter now owns. My beef is with the dealer and national customer service. Hyundai consumer affairs is a farse. It's there in name only. This has nothing to do with customer service unless your car has a mechanical or safety defect. And now I'm wondering if they would back you on those issues. I will never purchase another Hyundai product because of thier lack of consumer protection or backing. Before all this happened we were giving serious consideration to trading in our other car and buying an Azera. Not anymore. They have lost all perspective of reality when a $186 repair bill stands between good customer service and future sales. We will continue to drive our Santa Fe but I will not let this issue die. This is just another example or corporate America crapping on the consumer because they can.
#1786 of 3002 Re: Beware of National Customer Service. [buco]
Jan 17, 2008 (9:00 am)
I know Edmunds has one on this site somewhere. Maybe one of the mods can point you in the right direction.
Beyond that, I would check out the Better Business Bureau for the area you are in. Also, google "auto dealer service ratings" and you will find a number of ratings sites that you can check out.
#1787 of 3002 2008 pricing details
Jan 17, 2008 (9:16 am)
Just purchased a 2008 Santa Fe SE model FWD, no option packages. Dealer produced the invoice, I purchased for $1300 under invoice. There are no rebates to consumer on '08 models. Net dollars this was better than what I had noegotiated at another dealer for an '07.
I realize there are holdbacks, spiffs, and dealer packs that help them make $$, but this is the first time I've bought a car with that much off invoice.
Good luck to all
#1788 of 3002 Re: Beware of National Customer Service. [tenpin288]
Jan 17, 2008 (9:32 am)
Your advice is good. There are plenty of good and fair dealers out there. I wasn't aware of the complaints against this dealer until much later. So the lesson here is research, research, research. When you find a dealer ask for refferences. The core of my issue is the outright lack of concern by Hyundai Corp. about bad dealer service. You don't have the backing of the parent corporation. It has to make you wonder where you would stand if you had a real / major issue with your car and the dealer. I'm sure the majority of dealers would address the matter. But if you had to escalate it to the national level, you're screwed. And what about the complaint factor? Does this fall on deaf ears at the corporate level? Appartenly so. This company, and others in this business, better get thier head out of thier A$$ and start paying attention to the bottom line before they find themselves in the same boat as the home mortgage business. Bleeding red ink and begging for money from foreign countrys. Does anybody remember the recent news stories about the fraud and coruption at Hyundai in Korea? The CEO killed himself before going to prison. I guess Hyundai USA missed the news that night.
#1790 of 3002 Re: 2008 pricing details [wamba2000]
Jan 17, 2008 (1:09 pm)
We are becoming very moxy buyers which means we will have a strong consumer base in the USA.
Where did you buy your 2008 Santa Fe?
Jan 18, 2008 (9:27 am)
Purchased the Santa Fe in Scottsdale AZ
#1792 of 3002 Buying demo
Jan 18, 2008 (11:14 am)
I am looking a Santa Fe 2007 AWD,limited/XM with ultimate package,mats, cargo tray.It has 5800 miles this is a demo. MSRP $32,045 invoice $30314 Dealer is offering
$29482. What would be a good price to offer. Is it a good idea to buy a demo??
Is anyone still getting 1.9% finance? Rebates? Any other deals coming up?
This in North Carolina.
#1793 of 3002 Re: Buying demo [gjp52]
Jan 18, 2008 (2:38 pm)
gjp, having just been shopping, there is a $1500 rebate on '07 models, plus you should be able to go at least $1000 under invoice. Bargain and all they can say is no.
I got $1300 under invoice on an '08 (of course no rebates on them.)
#1794 of 3002 Re: Buying demo [wamba2000]
Jan 18, 2008 (5:55 pm)
Don't you really appreciate all the exchange of information on this website that can help all of us be better consumers?
A demo is a used car no matter how you cut it. Look up the cost on Edmunds and KBB... and maybe consider a new 98 with additional options included for no more money.