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Prices Paid: Buying & Leasing Experiences Hyundai Santa Fe Prices Paid and Buying Experience
2638 messages, Last post on Dec 07, 2009 at 7:40 PM
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Replying to: buco (Jan 13, 2008 9:38 am) Assuming by where you are asking for location? If so, Allen Samuels in Fort Worth, TX. If you need anything more please let me know. |
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We purcahsed a 2007 Limited from Roseville Hyundai in California in December. To be clear the deal went smooth, we got a fair price and the dealer delivered the car to Reno to save us about 2 more hours of driving. We are located in a remote part of Calif. and the drive to Reno is 41/2 hours. The car was delivered dirty as it had just snowed. No Problem. The sales person never did a walk around with us. Turns out after wiping some road dirt away there was a 4 inch long scratch on the rear bumper cap. Upon notifiying the dealer (along with e-mailing photos) and fighting with them for almost 3 weeks they agreed to pay for the cost of fixing the scratch. The deal was I would get a local estimate, which I did, and fax them a copy. If they approved the cost I could proceed to have it fixed. The cost was only $186.00. After waiting another week (and several e-mails they claim they never got) for thier reply I called them. They said go ahead. I asked for them to put that in writing since I would have to pay out of pocket and be re-embursed by the dealer later. They refused saying thier word is good enough, take it or leave it. Thier sales manager even hung up on me and now they won't take my calls. (all of this is documented) So much for customer service. I reported this to Hyundai consumer affairs (case number 3193536). They took down the info and called the dealer while I was put on hold. After about 10 minutes the rep at consumer affairs came back to me and said the dealer had been very rude to him and hung up on them. That's biting the hand that feeds you. He said he would elevate this to the highest level and assigned a case number to it. Upon following up with Hyundai consumer affairs they refused to get involved and said it's between me and dealer, sorry and good luck. That is the worst customer service I have ever recieved anywhere, anytime. For a lousy $186 they have destroyed any faith I may have had in thier corporation. This has nothing to do with the car. Great car, well built, good price. It's our second Santa Fe making us repeat customers. They don't stand behind the product or the consumer. You are on your own. Am I wrong here? Did I do something wrong? Shouldn't I expect some sort of recourse/remedy through customer service/comsumer affairs? I'm am going to spread the word anyway possible to never buy a vehicle from Roseville Hyundai and don't believe for a second that you have any backing from Hyundai Corp. You are on your own.
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Replying to: sierrashark (Jan 15, 2008 9:49 am) That is one heck of an ordeal. I believe you should not leave anyone who is suppose to take the responsibility for the ordeal. Neither the dealer salesman who hung-up on you nor the Hyundai consumer affairs person. I would have escalated this to the highest level in Hyundai if something like this would have happened to me. My advice would be to write to the MD with all the facts & details of your case. Request him/her to respond ASAP. If you do not get a reply in 3 days write again threatening to take a legal course & negative publicity if you are not heard. Ask the MD to arrange to take the vehicle back with full refund, in case Hyundai is not able to do anything on this case. Mention you feel cheated by the dealer & have lost faith in him. If Hyundai is really serious & honest of doing business in USA, you will be heard. Else this would be a learning for all. thanks, Vaibhav.
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Replying to: vaibhav (Jan 15, 2008 11:06 am) Telling the rest of us who what and where AND buying elsewhere is the best way to reverse this inexcusable corporate behavior. Can we dream that this website will help you and protect the rest of us from such abuse? Thank you again and again to Edmunds Car Space. Thanks, Sierrashark, for sharing your experience with all of us across the USA. And keep us posted if Hyundai wants to wake up and make good on their warranty, etc. or the rest of us may buy a different manufacturer's product. A person's word is binding to us in the USA!!!! and the internet makes it possible for all of us to know if that word is broken!!!
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Replying to: buco (Jan 15, 2008 5:08 pm) I have since spoken with someone higher on the food chain at Hyundai Consumer Affairs. The answer was the same. It is thier policy to not get involved with dealer/customer disputs. The analogy used was this" If you buy a quart of Ben & Jerry's ice cream and the package is damaged you don't go after Ben & Jerry's. Instead you go back to the store to get a new package. Unless the damage came with the car from the factory we (Hyundai) have no obligation to step in and demand the dealer make it right". Well the last time I checked a car costs alot more than a quart of ice cream. And using their analogy, if a store selling Ben & Jerry's continually left the ice cream out to long before putting it into the freezer and people got sick from eating it and complained to Ben & Jerry's I'm sure Ben & Jerry's would be all over that store chains headquarters demanding that they never do that again. It's thier name brand on the line here. Hyundai issues a license agreement with a dealer allowing that dealer to sell thier brand as long as certain requirements are met. Why not this issue? What they are saying is the dealer can do anything they want to you as long as your car was delivered to them in good condition and they got thier money for the car from the dealer. After that all bets are off. The person at consumer affairs even agreed with me that they are only there to resolve issues related to the manufacturing and safety of the car. I argue that "consumer affairs" is far more reaching than just the build of the car. Other problems can, and will, arise. My wife absolutly loves this Santa Fe but told me last night we will never buy another Hyundai product because of this. Hyundai has lost a potential customer for life all for the sake of $186 and blinding greed! And what about Roseville Hyundai? They could care less knowing that Hyundai Corp. won't touch them. So what if they lost me as a customer. Hyundai is going to continue sending cars to them as long as they keep writing checks to pay for them and to hell with customer. I found a review site over on Yahoo where you can rate a dealer and guess whos name popped up there? That's right....Roseville Hyundai. Every review was very negative. One star rating which is "Awful". Seems I'm not alone here.
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Replying to: sierrashark (Jan 16, 2008 7:52 am) I suggest Sieerashark to compose a mail with details of the incident. The second part of the mail should be a warning & Santa Fe users solidarity with each other. Each of us should copy & paste it in our mail to Hyundai & send it on agreed date to Hyundai. Before that lets agree here that we are together against such organized cartel. What say friends ?
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Replying to: vaibhav (Jan 16, 2008 10:57 am) consumeraffairs  hmausa.com Flood thier e-mail with your thoughts on this PRO or CON. Not everyone is going to agree with my posision here and that's O.K. It's still called America. I have posted this same info on several rating websites and forwarded those links to Hyundai consumer affairs. So far the websites I have found all have negative ratings for this dealer. I think MySpace and Facebook are going to be next. Gee... only 200 million viewers!
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Replying to: bob15 (Jan 12, 2008 11:04 am) rugzy |
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Replying to: sierrashark (Jan 16, 2008 11:19 am) Costco is successful because it stands behind anything it sells. Can anyone tell me of any good or bad experiences they've had when buying a vehicle at Costco? Some Toyota dealers offer lifetime warranties... does anyone know about this? and sierrashark... where are you finding the dealer ratings on the internet... which is very essential information?
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Replying to: buco (Jan 16, 2008 8:03 pm) 
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