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Mercedes Benz M-Class Prices Paid and Buying Experience

468 messages,  Last post on Nov 28, 2009 at 7:55 PM

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#41 of 468 Dealers in Central NJ by sj9197 Oct 09, 2002 (10:23 am)
Could anyone recommend quality and customer friendly MB dealers in Central New Jersey, please?   Thanks.
#43 of 468 great MB dealership in north/central New Jersey by veeikle Oct 14, 2002 (2:57 pm)
Prestige MB paramus nj........great dealership... salesman...ask for Rudy...service...work with Billy....both my wife and I have cars from this dealership....lease prices were sharp...service is excellent...loaner cars are plentiful...and if their is a problem,the general manager is available!!
#44 of 468 2002 ML 320, Orlando, FL dealership by purutcu Nov 03, 2002 (3:20 pm)
My 2002 ML320 has 1700 miles. I started having paint problems approximately two months ago, on both fenders, driver's side door and all over the hood, especially close to the windshield. What I'm about to tell you all is like a nightmare.   When I first noticed these chips they were like water spots. These water spots slowly bubble up and crack open. I can see all the way to the metal now. Dealership claimed that only way to take care of this is to paint the hood (hood was the first place where paint started bubbling)and this would be covered under warranty. After days of driving back and forth, wasting time on the phone I agreed. Car came back looking really good. I was ready to forget about this small problem and enjoy my new ML. 2-3 days later, believe or not the spots came back and eventually paint starting chipping again. This time on the fenders as well. I called the dealer to make an appointment. The service rep tried to give me the address and the phone number of the paint shop they used! Yes, you are reading this correct. Anyway, I managed to make an appointment. This time they said the southeast rep for MBUSA will be there.   Well, MB rep called me on the phone before my appointment and asked me what the problem was, and once I explained him over the phone, he says "since it's already painted, it's an issue between you and the dealer".   When I went to the dealer, this time, MB rep, service manager, service rep, salesman and a few other people were present. They looked and looked... and decided to paint it again. When I showed them paint problems on the fenders and driver's side door, service manager said the fenders were painted in the first time! Without my knowledge, and continued to tell me that the paint shop might have done a bad job. This is my brand new 2002 ML 320 that we're talking about, please do not forget!   This was approximately two weeks ago, since then dealer offered me a new car, asking for $9000 on top of my car. I said no, not a single penny. They have persuaded me to have the car painted a second time, because I simply had no choice. I said yes, one more time.   Well, I just got my ML back on Friday. It is absolutely horrible! They (paint shop) spot treated (painted) all those chipped paint spots this time. There are spots where it looks like they used a brush. I did not drive off the dealer's lot. I asked for the GM of the dealership. I really do not want to make this a novel, so I'll try to finish it quickly. After some very rude comments, he (GM)suggested that he will take a hood, fenders and a door from any same color car I want on the lot, switch parts with my ML and he will make me a happy customer. Is this unbelievable or what? I told this GM that I would never switch faulty, painted parts with another car, and make my problem someone else's problem.   I've been in touch with MB - Montvale, New Jersey. The rep on the phone immediately asked me to not to deal with the dealer any more and get in touch with the southeast rep again. I'm in the process of meeting with him. If he takes too long to get to my city, lemon law is just around the corner. I love the ML, but HATE this dealership.   BP
#45 of 468 MB Dealers Central Jersey by wep2 Nov 18, 2002 (5:58 am)
sj9197 Contemporary Motor Cars, Little Silver, NJ Talk to Terry, great guy, have your Edmunds $$ figures with you. Just had a great experience w/service department, too. Had some minor problems fixed (warranty covered), got a great loaner car E320. email me address in my profile. wep2
#46 of 468 ML IS A BAD BUY by rio5 Dec 10, 2002 (7:25 am)
SO FAR IVE HAD MY POWERSTEERING HOSES BUSTED AND REPLACED...HAD MY ABS SYSTEM REPLACED ...HAD MY FUEL PUMP AND LINES REPLACED...HAD AN ABS ETS SWITCH REPLACED...HAD CHAIR MOULDINGS REPLACED COZ THEY GOT CRACKED INTO PIECES...NOW THEY CANNOT FIND WHY MY ENGINE GOES INTO LIMP MODE WHILE DRIVING IT.. WELLL THEY ARE LOOKING INTO THE "AIR MASS METER". i DO WANT TO TRADE THIS IN. DO NOT BUY AN ML NOT RELIABLE. GOOD THING I GOT AN EXTENDED WARRANTY OR ELSE ILL BE SPENDING A LOT OUT OF MY POCKET AND OF COURSE A LOT OF TOWING AND STRANDED EXPERIENCE.. I REPEAT DO NOT BUY AN ML ..I DONT THINK THEY HAVE PERFECTED THIS...JUST BUY THE SEDANS.
#47 of 468 RE:ML is a BAD BUY by janoo Dec 10, 2002 (9:20 am)
Hi, Sorry to hear that you are having problems with your ML. Would you mind telling me what year your ML is and what extended warranty you got on the car, was it a merecedes warranty or an outside one? Did the warranty cover everything. Reason being, is that I just got my ML320 2003 2 weeks back and I need to keep an open mind is to what headaches if any, that I can expect. And if Merecedes extended warranty fits the bill or any other extended warranty. Any feed back you give me would be appreciated. thanks Janoo
#48 of 468 Janoo by kiiwii Dec 10, 2002 (9:11 pm)
It's a good idea to get MB's extended warranty. Just like getting a new car, make sure you negotiate for the warranty price.   I have a 2000 ML and have experienced some of the problems mentioned in post #46. Leaking steering system, broken seat molding, broken glove compartment, bubble armrest, misaligned fuel door, + the worse... melted roof insulation. There was glue all over the roof lining. It took the dealer about a week to replace the lining.
#49 of 468 Kiiwii by janoo Dec 11, 2002 (10:50 am)
thank you for the feed back, I appreciate it. I have decided to go with a MB extended warranty, even though it is costing about $250 more than a Heritage bumper to bumper warranty. I feel that I will be able to sleep a bit better, with this type of warranty.  Sorry to hear that you have been having problems with your ML. When did you discover all these problems? Hope that they were covered under the original warranty. thanks Janoo
#50 of 468 Janoo by kiiwii Dec 13, 2002 (10:14 am)
MB ext warranty gives you a better (or should I say a more "honest") coverage. One other thing to keep in mind... you can only take your car for service during the workdays if you have an outside warranty company (usually don't open on Sat & MB service advisors can't verify your warranty coverage). With MB ext warranty, you can have your car serviced anytime. Also, MB will cover you up to 8 yrs while most of the private warranty covers only up to 7 yrs. Make sure you bargain for MB warranty. Don't pay the full price.   Actually, I expected the ML to have a some probs even before I bought the car. Knowing the ML is the safest SUV on the road (govt crash test, roll over, off-side impact test) is enough reason for me to make my decision.   I enjoy and LOVE my ML. Hope you will too =)

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