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Mercedes Benz M-Class Prices Paid and Buying Experience

469 messages,  Last post on Dec 02, 2009 at 8:10 AM

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What is this discussion about? Mercedes-Benz M-Class, SUV

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#37 of 469 NJ bodyshops? by alg70 Jun 05, 2002 (8:47 pm)
Any positive experiences in Essex County?
#38 of 469 Re: Recent issues with Service - Mercedes-Benz of Miami by brdr Jul 17, 2002 (12:20 pm)
I had to change brakes at 20K and 45K on my 98 ml320. Had the tranny replaced as well at about 25K. After the 45K brake replacement I wrote to mbusa. They just gave me the usual runaround like the best materials are used, blah blah blah. Needless to say very disappointed....
#39 of 469 Keyes Mercedes-Van Nuys by momwithkids Sep 16, 2002 (2:33 pm)
Hi I have to say I have not had good experiences with Keyes Mercedes. 1) They never have enough loaner cars. 2) They had my car at least 2 weeks before telling me what the problem was and how it could be fixed. and 3) They have fixed or installed factory items incorrectly more than once and 4) They take the "blame the other guy" attitude whenever there is an issue - it's always someone else's fault - Mercedes USA, the warranty company, the guys in the back, etc. and they don't take responsibility for their part in the problem. I will say that they are very smooth and polite when they are doing all of this, so beware. A regretful Mercedes owner
#40 of 469 Poor Build Quality/Reliability by chris356b Sep 17, 2002 (8:17 am)
I own a '99 ML 320 with 75K on the odometer which was purchased new and has been well maintained throughout its life. It has been expensive to maintain, e.g. brake pads wear quickly, the build quality is poor, and beginning about 10k miles ago, major components are failing. These include the entire instrument cluster, door locks, A/C compressor, rear hatch lock. Compounding these problems are such things as fuel level indicator which is unreliable, door locks which seem to have a mind of their own, and interior door insulation which leaves a sticky residue on the drivers window whenever it is lowered and raised. The dealership here in Atlanta (RBM) is hopeless and full of attitude. Is this an isolated incident or fairly common with these vehicles? This was my first - and last Mercedes Benz. It's absolute rubbish. MB, take a lesson from the Japanese and learn how to build quality vehicles.
#41 of 469 Dealers in Central NJ by sj9197 Oct 09, 2002 (10:23 am)
Could anyone recommend quality and customer friendly MB dealers in Central New Jersey, please?   Thanks.
#43 of 469 great MB dealership in north/central New Jersey by veeikle Oct 14, 2002 (2:57 pm)
Prestige MB paramus nj........great dealership... salesman...ask for Rudy...service...work with Billy....both my wife and I have cars from this dealership....lease prices were sharp...service is excellent...loaner cars are plentiful...and if their is a problem,the general manager is available!!
#44 of 469 2002 ML 320, Orlando, FL dealership by purutcu Nov 03, 2002 (3:20 pm)
My 2002 ML320 has 1700 miles. I started having paint problems approximately two months ago, on both fenders, driver's side door and all over the hood, especially close to the windshield. What I'm about to tell you all is like a nightmare.   When I first noticed these chips they were like water spots. These water spots slowly bubble up and crack open. I can see all the way to the metal now. Dealership claimed that only way to take care of this is to paint the hood (hood was the first place where paint started bubbling)and this would be covered under warranty. After days of driving back and forth, wasting time on the phone I agreed. Car came back looking really good. I was ready to forget about this small problem and enjoy my new ML. 2-3 days later, believe or not the spots came back and eventually paint starting chipping again. This time on the fenders as well. I called the dealer to make an appointment. The service rep tried to give me the address and the phone number of the paint shop they used! Yes, you are reading this correct. Anyway, I managed to make an appointment. This time they said the southeast rep for MBUSA will be there.   Well, MB rep called me on the phone before my appointment and asked me what the problem was, and once I explained him over the phone, he says "since it's already painted, it's an issue between you and the dealer".   When I went to the dealer, this time, MB rep, service manager, service rep, salesman and a few other people were present. They looked and looked... and decided to paint it again. When I showed them paint problems on the fenders and driver's side door, service manager said the fenders were painted in the first time! Without my knowledge, and continued to tell me that the paint shop might have done a bad job. This is my brand new 2002 ML 320 that we're talking about, please do not forget!   This was approximately two weeks ago, since then dealer offered me a new car, asking for $9000 on top of my car. I said no, not a single penny. They have persuaded me to have the car painted a second time, because I simply had no choice. I said yes, one more time.   Well, I just got my ML back on Friday. It is absolutely horrible! They (paint shop) spot treated (painted) all those chipped paint spots this time. There are spots where it looks like they used a brush. I did not drive off the dealer's lot. I asked for the GM of the dealership. I really do not want to make this a novel, so I'll try to finish it quickly. After some very rude comments, he (GM)suggested that he will take a hood, fenders and a door from any same color car I want on the lot, switch parts with my ML and he will make me a happy customer. Is this unbelievable or what? I told this GM that I would never switch faulty, painted parts with another car, and make my problem someone else's problem.   I've been in touch with MB - Montvale, New Jersey. The rep on the phone immediately asked me to not to deal with the dealer any more and get in touch with the southeast rep again. I'm in the process of meeting with him. If he takes too long to get to my city, lemon law is just around the corner. I love the ML, but HATE this dealership.   BP
#45 of 469 MB Dealers Central Jersey by wep2 Nov 18, 2002 (5:58 am)
sj9197 Contemporary Motor Cars, Little Silver, NJ Talk to Terry, great guy, have your Edmunds $$ figures with you. Just had a great experience w/service department, too. Had some minor problems fixed (warranty covered), got a great loaner car E320. email me address in my profile. wep2
#46 of 469 ML IS A BAD BUY by rio5 Dec 10, 2002 (7:25 am)
SO FAR IVE HAD MY POWERSTEERING HOSES BUSTED AND REPLACED...HAD MY ABS SYSTEM REPLACED ...HAD MY FUEL PUMP AND LINES REPLACED...HAD AN ABS ETS SWITCH REPLACED...HAD CHAIR MOULDINGS REPLACED COZ THEY GOT CRACKED INTO PIECES...NOW THEY CANNOT FIND WHY MY ENGINE GOES INTO LIMP MODE WHILE DRIVING IT.. WELLL THEY ARE LOOKING INTO THE "AIR MASS METER". i DO WANT TO TRADE THIS IN. DO NOT BUY AN ML NOT RELIABLE. GOOD THING I GOT AN EXTENDED WARRANTY OR ELSE ILL BE SPENDING A LOT OUT OF MY POCKET AND OF COURSE A LOT OF TOWING AND STRANDED EXPERIENCE.. I REPEAT DO NOT BUY AN ML ..I DONT THINK THEY HAVE PERFECTED THIS...JUST BUY THE SEDANS.

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