Last post on Apr 19, 2013 at 8:00 AM
You are in the Prices Paid - Buying & Leasing Experiences
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Mercedes-Benz M-Class, SUV
#35 of 724 Buying a new 2002 ML320
Sep 04, 2001 (1:15 am)
I saw some posts about buying a 2002 ML and thought I'd share my personal success story. I went down to my local dealer and was quoted MSRP for an order - they seemed more interested in trying to sell me a 2001 model left in stock. I made the mistake of giving the salesman my phone number and I finally told him to quit calling or I'd never buy there again. I have bought two MB's previously - a 1998 ML320 and a 1999 C230. Both vehicles involved the usual grind of back and forth to "the manager" and focusing on the payment instead of the sale price. I saw a post a few weeks ago about the internet manager at Mercedes Benz of Bakersfield so I called him. I gave him the vehicle I want: 2002 ML320 Black Opal/Charcoal/M1/M2/M5/Bose and he just gave me a flat quote of $1000 over invoice. No haggle or anything - the guy just went to bottom line. I called my local dealer back and they assured me that there must be a mistake and I was probably buying a 2001 model. So of course I called Bakersfield back and he sent me a written quote by email on the 2002 model. Needless to say I'm pretty jazzed waiting for my new 320 due in October. If you are near California you should hook up with this guy - very easy and nice to work with. Doesn't even sound like a car salesmen. My dad is working with him right now to order a G500 for delivery later this year. If anybody is interested - here's the guy I am working with:
The more we support dealer sales like this will eventually change the way the whole business works. Tell him I sent you...
#36 of 724 Recent issues with Service - Mercedes-Benz of Miami
Mar 12, 2002 (9:55 am)
I brought my ML 320 in for a number of small issues. Occasionally when starting the car the fuel gauge would not register any reading, the drivers window would intermittently not operate, and I smelled something burning when driving from time to time (all hard to find things I guessed). The dealer replaced the window switch and the fuel sender (more about this later), and found a small leak in the transmission fluid which they believed was causing the burning smell.
It has 25,000 miles and I was surprised when I was told I needed new front brake pads and rotors as they were 95% worn, I was told the back brakes were at 40% and could wait longer. I am used to brakes later closer to 40,000 miles but this is my first SUV so maybe they don't last as long. I had them replaced and picked up the truck. The next day I smelled gas while driving and when I pulled over to a gas station (the gauge was visibly dropping) gas was pouring out and across the undercarriage.
I called 800-for-merc and they were very helpful and arranged for a tow truck to take me back to the dealer. The dealer told me that a fuel line had ruptured and blamed it on damage caused by the bad fuel sender that they had replaced the previous visit. Personally, I wonder if a fuel was just not properly re attached. I was also surprised that they didn't fill the tank up for me. It had approximately one gallon of gas in it when I got it back.
Anyone have comments? Are other people going through brakes as quickly?
#37 of 724 NJ bodyshops?
Jun 05, 2002 (9:47 pm)
Any positive experiences in Essex County?
#38 of 724 Re: Recent issues with Service - Mercedes-Benz of Miami
Jul 17, 2002 (1:20 pm)
I had to change brakes at 20K and 45K on my 98 ml320. Had the tranny replaced as well at about 25K. After the 45K brake replacement I wrote to mbusa. They just gave me the usual runaround like the best materials are used, blah blah blah. Needless to say very disappointed....
#39 of 724 Keyes Mercedes-Van Nuys
Sep 16, 2002 (3:33 pm)
I have to say I have not had good experiences with Keyes Mercedes. 1) They never have enough loaner cars. 2) They had my car at least 2 weeks before telling me what the problem was and how it could be fixed. and 3) They have fixed or installed factory items incorrectly more than once and 4) They take the "blame the other guy" attitude whenever there is an issue - it's always someone else's fault - Mercedes USA, the warranty company, the guys in the back, etc. and they don't take responsibility for their part in the problem.
I will say that they are very smooth and polite when they are doing all of this, so beware.
A regretful Mercedes owner
#40 of 724 Poor Build Quality/Reliability
Sep 17, 2002 (9:17 am)
I own a '99 ML 320 with 75K on the odometer which was purchased new and has been well maintained throughout its life. It has been expensive to maintain, e.g. brake pads wear quickly, the build quality is poor, and beginning about 10k miles ago, major components are failing. These include the entire instrument cluster, door locks, A/C compressor, rear hatch lock. Compounding these problems are such things as fuel level indicator which is unreliable, door locks which seem to have a mind of their own, and interior door insulation which leaves a sticky residue on the drivers window whenever it is lowered and raised. The dealership here in Atlanta (RBM) is hopeless and full of attitude. Is this an isolated incident or fairly common with these vehicles? This was my first - and last Mercedes Benz. It's absolute rubbish. MB, take a lesson from the Japanese and learn how to build quality vehicles.
#41 of 724 Dealers in Central NJ
Oct 09, 2002 (11:23 am)
Could anyone recommend quality and customer friendly MB dealers in Central New Jersey, please?
#43 of 724 great MB dealership in north/central New Jersey
Oct 14, 2002 (3:57 pm)
Prestige MB paramus nj........great dealership...
salesman...ask for Rudy...service...work with Billy....both my wife and I have cars from this dealership....lease prices were sharp...service is excellent...loaner cars are plentiful...and if their is a problem,the general manager is available!!
#44 of 724 2002 ML 320, Orlando, FL dealership
Nov 03, 2002 (4:20 pm)
My 2002 ML320 has 1700 miles. I started having paint problems approximately two months ago, on both fenders, driver's side door and all over the hood, especially close to the windshield. What I'm about to tell you all is like a nightmare.
When I first noticed these chips they were like water spots. These water spots slowly bubble up and crack open. I can see all the way to the metal now. Dealership claimed that only way to take care of this is to paint the hood (hood was the first place where paint started bubbling)and this would be covered under warranty. After days of driving back and forth, wasting time on the phone I agreed. Car came back looking really good. I was ready to forget about this small problem and enjoy my new ML. 2-3 days later, believe or not the spots came back and eventually paint starting chipping again. This time on the fenders as well. I called the dealer to make an appointment. The service rep tried to give me the address and the phone number of the paint shop they used! Yes, you are reading this correct. Anyway, I managed to make an appointment. This time they said the southeast rep for MBUSA will be there.
Well, MB rep called me on the phone before my appointment and asked me what the problem was, and once I explained him over the phone, he says "since it's already painted, it's an issue between you and the dealer".
When I went to the dealer, this time, MB rep, service manager, service rep, salesman and a few other people were present. They looked and looked... and decided to paint it again. When I showed them paint problems on the fenders and driver's side door, service manager said the fenders were painted in the first time! Without my knowledge, and continued to tell me that the paint shop might have done a bad job. This is my brand new 2002 ML 320 that we're talking about, please do not forget!
This was approximately two weeks ago, since then dealer offered me a new car, asking for $9000 on top of my car. I said no, not a single penny. They have persuaded me to have the car painted a second time, because I simply had no choice. I said yes, one more time.
Well, I just got my ML back on Friday. It is absolutely horrible! They (paint shop) spot treated (painted) all those chipped paint spots this time. There are spots where it looks like they used a brush. I did not drive off the dealer's lot. I asked for the GM of the dealership. I really do not want to make this a novel, so I'll try to finish it quickly. After some very rude comments, he (GM)suggested that he will take a hood, fenders and a door from any same color car I want on the lot, switch parts with my ML and he will make me a happy customer. Is this unbelievable or what? I told this GM that I would never switch faulty, painted parts with another car, and make my problem someone else's problem.
I've been in touch with MB - Montvale, New Jersey. The rep on the phone immediately asked me to not to deal with the dealer any more and get in touch with the southeast rep again. I'm in the process of meeting with him. If he takes too long to get to my city, lemon law is just around the corner. I love the ML, but HATE this dealership.