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Mercedes Benz M-Class Prices Paid and Buying Experience

469 messages,  Last post on Dec 02, 2009 at 8:10 AM

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What is this discussion about? Mercedes-Benz M-Class, SUV

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#25 of 469 Another NJ dealership recommendation by drew_ Feb 28, 2001 (5:36 am)
diwc240 "MB C-Class Owners: Meet the Members" Feb 28, 2001 5:33am   Drew Host Vans, SUVs, and Aftermarket and Accessories message boards
#26 of 469 Laguna Niguel MB dealership by drew_ Feb 28, 2001 (8:42 pm)
wniel "Mercedes-Benz M-Class - General discussion (Part 19)" Feb 28, 2001 7:49pm
#27 of 469 2000 ML 430 by lsl1207 Mar 07, 2001 (5:33 pm)
At 26K so far I've needed new brakes (10K) , New Navigation system (25K), and a new transmission (26K). Next time I'll buy Japanese. Also, Autohaus MB in Pompano , Florida is the worst dealership I've ever dealt with. They can't fix the cars on the first visit and they're not very nice to service customers.
#28 of 469 Dealership in Annapolis, MD by fried13 Apr 09, 2001 (4:45 pm)
Anyone have any comments about Benson Motors in Annapolis, MD? Just 60 days into ownership of a ML430 and looking to move my (personal) fleet to MB. All and any comments would be appreciated.   Fried
#29 of 469 NJ Dealers by primitive Apr 17, 2001 (1:32 pm)
InterCar MB in Newton. Friendly, knowledgable, fast. Smooth experience with my first repair.
#30 of 469 MB of Ft. Lauderdale by bertram60 Apr 19, 2001 (8:41 am)
was overly cooperative during FSS A service (13k miles). Had a lot of little things done; A service, sunroof was getting covered with grease, alignment, activate fog lights, brakes squealed, A/C wasn't cooling, class three hitch installed.   Loaner was Chevy Cavileer through Alamo at dealer. I upgraded (sort of) to a Grand Prix for $10. The Pontiac had just been recovered from a theft, but was in excellent condition. I think dealers want you to appreciate what you have, as I hated this car!   I wasn't going to have MB install the hitch, but when i started checking, no one was comfortable with removing rear bumper skin. $285 for parts, $219 for labor!!!! Yikes, double what I paid on our last truck for a Draw Tight class III, but cheaper than fighting with some shop to get the bumper skin repainted or replaced after they destroyed it.   BUT, A/C problem ended up being major and required car to stay for five days! (dropped off Thursday, picked up Monday). New parts had to be flown in from factory, then a wiring harness was pinched and caused balance of electrical system to fail! When I went to my service advisor (Farrel Gerber) to ask MB to pick up the $50 for rental upgrade he said he'd just deduct something from the bill, and boy did he. Total bill was $326.48!!!! Hitch was on MB! I paid for labor ($219) and alignment ($89) plus tax. That was it!!!   This great experience was only marred by a less than stellar cleaning job (car was spotless when dropped off, all they did was run a chamios over the car and park it under a tree with some eager birds in it, and arriving home to find that remote locks/alarm won't work with keys due to electrical system being disconnected for so long. I just need to run car by and have them reprogram alarm/keys which i've been promised is a five minute proceedure.   All in all what could have been a catastrophie was turned into a wonderful expereince, solidifying my relationship with the dealer. I will be back for service and to get an ML500.
#31 of 469 Calabasas Motorcars in Calabasas, CA by bombets May 30, 2001 (2:27 pm)
Hi ... I just wanted to let everybody know how great this dealership is. For the past year I have been bringing my 2000 ML 320 to this dealership for regular service and also those unscheduled visits to fix minor annoyances. They have always treated me well and their work is excellent. Occasionally they would send me surveys to fill out and in return I get free goodies like key chains and for the last survey I did I got a free detailing job worth $149.00 and to top it all they provided me with a E-320 as a loaner while they were detailing my car. All these pampering and I didn't even buy my car from them. So if any of you ML owners are not too happy with the service you get from your current dealership and your withins driving distance, I highly recommend MB of Calabas ... and if you do come, try to hook up with my service advisor named Bill Horvat, he is one of the best.   later then
#32 of 469 EuroMotorcars, Bethesda, MD by megasuvowner Jun 04, 2001 (6:11 am)
I honestly have to say this is the best Mercedes dealership on the east coast. They will go above and beyond for their customers because customer satisfaction is #1. I purchased my 2000 S500 there and they have always taken care of my G-Wagen when i bring it in. Unlike a lot of benz dealerships, they are not snobby or mean. They do have the best loaner cars, before they had an on-site enterprise rental car which rented out chryslers and ford SUVs for free. But now they have new 2001 E class and M class rental cars, which i think is very neat. They have a wide selection of Mercedes and i would recommend it to anyone.
#33 of 469 other socal servicers? by gottabee Jun 14, 2001 (12:35 pm)
anyone have any comments on rusnak of pasadena or calstar motors in glendale for their service? or any better ideas in the general area?

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