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Mercedes Benz M-Class Prices Paid and Buying Experience

470 messages,  Last post on Dec 06, 2009 at 9:40 AM

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What is this discussion about? Mercedes-Benz M-Class, SUV

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#3 of 470 What about New York guys by ometofu Feb 06, 2001 (5:01 pm)
SilverStar or Helms Brother... which is better?
#4 of 470 MB of Pleasanton by osultan Feb 06, 2001 (8:51 pm)
I use MB of Pleasanton and am very happy with them. Their parts guy, JR, is a wealth of knowledge.
#5 of 470 American Service Center in Arlington, VA by gpvs Feb 07, 2001 (7:48 am)
Anyone have any service experience from this dealership? What loaners do they provide? Replies to this message: ammar249 (May 06, 2005 3:49 pm)
#6 of 470 ASC by armoredveh Feb 08, 2001 (4:53 am)
On the Big MB list last year, a poster had taken his W140 (I think) into ASC for some service work and an oil change. After reviewing the invoice, he discovered that ASC had added Slick 50 to the oil without his permission and charged him an exhorbitant fee. The engineers on the list told him not to drive the car one foot further (because of the potential harm Slick 50 can do to an engine I guess) and have the dealer flat-bed the car back to the dealership to flush the Slick 50 out...one responder even recommended that the dealer should overhaul the entire.   In any event, I have avoild ASC for this and other reasons posted to that list. I live closer to ASC and HBL but go to EuroMotorcars because of it's reputation and extremely high level of customer service. YMMV.
#7 of 470 NJ Dealership Recommendation by mtsang Feb 08, 2001 (7:19 am)
I am in the market for a ML. Does anyone have sales and service experience (and tips) with MB dealerships in Northern New Jersey? Thanks in advance.   Mike Replies to this message: cneff (Feb 27, 2007 1:46 pm)
#8 of 470 mb of San Diego by biker5 Feb 08, 2001 (10:28 am)
I'm talking about the Service Advisor, he is very helpul and knowledgable about his proffesion.... his name is Richard. The only down fall was their loaner car I always get a compact car like chevy cavalier, mazda protoge. But they said that they are giving ML320 as a loaner car, I ask them where is it...They say is all gone..what a bummer.
#9 of 470 ASC by armoredveh by gpvs Feb 08, 2001 (11:11 am)
Thanks for the advice. On another note, what kind of loaners do they provide? Do they use enterprise like ASC and HBL? I used to bring my Disco to HBL since I work in that area and a lot of times the loaners are in really bad shape and very small, even when you request a bigger one, if they don't have any left, you're tied with what they have. I don't really mind driving a small car if I don't have to bring my kids with me.
#10 of 470 EuroMotorcars Loaners by armoredveh Feb 08, 2001 (11:55 am)
It is my understanding that Euro uses MB loaners if you're lucky enough to be one of the first to get there in the AM. After that, they use brand new Enterprise loaners. I've never ever had a "beater" car as a loaner and I've arrived as late as 11am to drop a car off. On Mon and Tues, they send out as many as 75 cars. So schedule an appointment on Wed or Thur if possible when the service workload is lighter.   I also understand that Euro is one of the top five MB dealers in the US...so they can not afford to send out beaters as loaners.   I do not work for them, but am a very happy customer. Hope this info helps.
#11 of 470 armoredveh by gpvs Feb 08, 2001 (12:41 pm)
Thanks for all the info. I will definitely schedule my first service with them.
#12 of 470 They still don't have it right! by michaelp5 Feb 10, 2001 (1:57 pm)
Those boys in Alabama still have a ways to go. I have a ML320. 1. First Day home it wouldn't start, had to be towed back to the dealer! Bad starter.   2. GPS didn't work--and, yes, we followed the directions..i.e. driving around.   3. Cup holder fell out in open position. Had to order a new one.   4. Window had adhesive that continuously brought glue to the surface.   5. Dash vent for Heat and Air came unsnapped and had to be replaced.   6. Foot panel on passenger side is falling off.   These are the manufacturing problems that we have endured.   As for the engineering problems, the dealer states that the "vehicle has an inherent problem of idling too fast. Don't dare take your foot off the brake for a second when stopped.   After noticing the transmission slipping much more than any other vehicle we've ever owned, dealership told us that it always happens when cold.   Cabin heat cannot be adjusted for comfortable climate for all occupants (east coast climate)   Major problem with telephone technology. We paid 2200 dollars for a phone that's incompatible with most used services today. I was told, "too bad" you paid for a phone that works, you got a phone that works! Mercedes admitted that they slipped up on that technology and let it get ahead of them.

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