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Prices Paid: Buying & Leasing Experiences Mercedes Benz M-Class Prices Paid and Buying Experience
377 messages, Last post on Sep 05, 2008 at 10:32 PM
You are in the Prices Paid: Buying & Leasing Experiences Forum. Your Hosts are car_man & kyfdx
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I bypassed two closer MB dealers to purchase three MBs from this dealership. It is by far the best MB dealer in the WDC area and I can't speak highly enough for it's superior customer service. It starts with sales (Gregg Eisenber) and ends with Peter Gregori in service. These people know how to take care of their customers...tell them Bill Shaw sent you. 
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| SilverStar or Helms Brother... which is better? | |
| I use MB of Pleasanton and am very happy with them. Their parts guy, JR, is a wealth of knowledge. | |
Anyone have any service experience from this dealership? What loaners do they provide?
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On the Big MB list last year, a poster had taken his W140 (I think) into ASC for some service work and an oil change. After reviewing the invoice, he discovered that ASC had added Slick 50 to the oil without his permission and charged him an exhorbitant fee. The engineers on the list told him not to drive the car one foot further (because of the potential harm Slick 50 can do to an engine I guess) and have the dealer flat-bed the car back to the dealership to flush the Slick 50 out...one responder even recommended that the dealer should overhaul the entire. In any event, I have avoild ASC for this and other reasons posted to that list. I live closer to ASC and HBL but go to EuroMotorcars because of it's reputation and extremely high level of customer service. YMMV. |
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I am in the market for a ML. Does anyone have sales and service experience (and tips) with MB dealerships in Northern New Jersey? Thanks in advance. Mike
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| I'm talking about the Service Advisor, he is very helpul and knowledgable about his proffesion.... his name is Richard. The only down fall was their loaner car I always get a compact car like chevy cavalier, mazda protoge. But they said that they are giving ML320 as a loaner car, I ask them where is it...They say is all gone..what a bummer. | |
| Thanks for the advice. On another note, what kind of loaners do they provide? Do they use enterprise like ASC and HBL? I used to bring my Disco to HBL since I work in that area and a lot of times the loaners are in really bad shape and very small, even when you request a bigger one, if they don't have any left, you're tied with what they have. I don't really mind driving a small car if I don't have to bring my kids with me. | |
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It is my understanding that Euro uses MB loaners if you're lucky enough to be one of the first to get there in the AM. After that, they use brand new Enterprise loaners. I've never ever had a "beater" car as a loaner and I've arrived as late as 11am to drop a car off. On Mon and Tues, they send out as many as 75 cars. So schedule an appointment on Wed or Thur if possible when the service workload is lighter. I also understand that Euro is one of the top five MB dealers in the US...so they can not afford to send out beaters as loaners. I do not work for them, but am a very happy customer. Hope this info helps. |
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| Thanks for all the info. I will definitely schedule my first service with them. | |
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