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Mercedes Benz M-Class Prices Paid and Buying Experience

456 messages,  Last post on Oct 28, 2009 at 7:48 AM

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What is this discussion about? Mercedes-Benz M-Class, SUV

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#1 of 456 dealer quality by sshowitt Jan 30, 2001 (12:32 pm)
My M/B dealer is Viti MB in Tiverton, R.I. They are a single store dealership with customers in all of New England and New York. All cars are sold at MSRP, no additional markups for hard to get vehicles. Their service is impeccable, never a hassle or any unexpected charges. No matter how you are dressed or who you are, you are treated with respect by all the employees. Their only fault is that they give Toyota Corollas for loaner cars.
#2 of 456 EuroMotorcars, Bethesda, MD by armoredveh Feb 06, 2001 (4:06 pm)
I bypassed two closer MB dealers to purchase three MBs from this dealership. It is by far the best MB dealer in the WDC area and I can't speak highly enough for it's superior customer service. It starts with sales (Gregg Eisenber) and ends with Peter Gregori in service. These people know how to take care of their customers...tell them Bill Shaw sent you. Replies to this message: jjclan (Aug 22, 2005 7:17 am)
#3 of 456 What about New York guys by ometofu Feb 06, 2001 (5:01 pm)
SilverStar or Helms Brother... which is better?
#4 of 456 MB of Pleasanton by osultan Feb 06, 2001 (8:51 pm)
I use MB of Pleasanton and am very happy with them. Their parts guy, JR, is a wealth of knowledge.
#5 of 456 American Service Center in Arlington, VA by gpvs Feb 07, 2001 (7:48 am)
Anyone have any service experience from this dealership? What loaners do they provide? Replies to this message: ammar249 (May 06, 2005 3:49 pm)
#6 of 456 ASC by armoredveh Feb 08, 2001 (4:53 am)
On the Big MB list last year, a poster had taken his W140 (I think) into ASC for some service work and an oil change. After reviewing the invoice, he discovered that ASC had added Slick 50 to the oil without his permission and charged him an exhorbitant fee. The engineers on the list told him not to drive the car one foot further (because of the potential harm Slick 50 can do to an engine I guess) and have the dealer flat-bed the car back to the dealership to flush the Slick 50 out...one responder even recommended that the dealer should overhaul the entire.   In any event, I have avoild ASC for this and other reasons posted to that list. I live closer to ASC and HBL but go to EuroMotorcars because of it's reputation and extremely high level of customer service. YMMV.
#7 of 456 NJ Dealership Recommendation by mtsang Feb 08, 2001 (7:19 am)
I am in the market for a ML. Does anyone have sales and service experience (and tips) with MB dealerships in Northern New Jersey? Thanks in advance.   Mike Replies to this message: cneff (Feb 27, 2007 1:46 pm)
#8 of 456 mb of San Diego by biker5 Feb 08, 2001 (10:28 am)
I'm talking about the Service Advisor, he is very helpul and knowledgable about his proffesion.... his name is Richard. The only down fall was their loaner car I always get a compact car like chevy cavalier, mazda protoge. But they said that they are giving ML320 as a loaner car, I ask them where is it...They say is all gone..what a bummer.
#9 of 456 ASC by armoredveh by gpvs Feb 08, 2001 (11:11 am)
Thanks for the advice. On another note, what kind of loaners do they provide? Do they use enterprise like ASC and HBL? I used to bring my Disco to HBL since I work in that area and a lot of times the loaners are in really bad shape and very small, even when you request a bigger one, if they don't have any left, you're tied with what they have. I don't really mind driving a small car if I don't have to bring my kids with me.
#10 of 456 EuroMotorcars Loaners by armoredveh Feb 08, 2001 (11:55 am)
It is my understanding that Euro uses MB loaners if you're lucky enough to be one of the first to get there in the AM. After that, they use brand new Enterprise loaners. I've never ever had a "beater" car as a loaner and I've arrived as late as 11am to drop a car off. On Mon and Tues, they send out as many as 75 cars. So schedule an appointment on Wed or Thur if possible when the service workload is lighter.   I also understand that Euro is one of the top five MB dealers in the US...so they can not afford to send out beaters as loaners.   I do not work for them, but am a very happy customer. Hope this info helps.

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