Last post on Nov 06, 2013 at 12:05 PM
You are in the Mercedes Benz M-Class
What is this discussion about?
Mercedes-Benz M-Class, SUV
#323 of 699 Dangerous problem, fraudulent dealer
Mar 20, 2005 (9:57 pm)
My 2000 ML 320 has been unreliable, but my latest experience is beyond belief.
The engine just stopped. I was on the freeway driving 60 MPH when the engine died. Luckily, we were able to move over to a safe place and stop the car safely. I consider this a very dangerous failure mode. Since the car would not start, it was towed to Sacramento Mercedes.
The second, and perhaps more important, issue is the way the dealer insisted on documenting the problem. I told the dealer that no warning lights illuminated, “the engine just stopped”. After reading what the dealer wrote in their maintenance system I told the dealer they must have misheard me. I repeated that no warning lights were on. The dealer then said that when they started the car and the warning lights were on at that time. Since I left the dealership, I cannot verify whether they started the car, or not, and if it started whether the warning light was on, or not. I told the dealer they could document that they observed a warning light, but they should not erroneously document that I stated the warning light was on.
However, when I picked up the car the documentation contained both statements. I asked them to remove the portion that I had stated the warning light was illuminated and they refused.
I have to believe that they have been “trained” to falsely report these problems, perhaps to avoid problems being brought to the attention of the NHTSA. I think this is potentially fraudulent and should be thoroughly investigated.
I was told the problem was a crank-angle sensor. I was told that I was paying 50% of the cost and the “factory” was taking care of the other 50%.
#324 of 699 Re: Aftersales service at HBL Mercedes of Tysons -ML350 [ml-lover]
Mar 23, 2005 (6:33 am)
Hubcentric rings are the answer. $35 for 4 look on eBay. They are either metal or Plastic. Remove your wheels, slide one ring over the hub and install the wheel and it will center the wheel perfectly and stop all vibration. I did it on an M class I had and now my Range Rover. Good Luck!
#325 of 699 Re: Back in the Shop [navyguy1990]
Mar 23, 2005 (3:38 pm)
Did you notice a difference in the stopping power of the ML when the ABS/BAS/ETS light came on. We have a 2001 with the same issues and agree with all that you have said
#326 of 699 TOTALLY UNRELIABLE CAR
Mar 28, 2005 (12:09 am)
SINCE I BOUGHT THIS CAR IVE HAD MORE THAN 20 VISITS FOR REPAIR. iVE HAD ABS SYSTEM REPLACED. AN ECU UNIT REPLACED (COZ ENGINE JUST WENT ON A LIMP MODE).FUEL PUMP REPLACED. A RECALL STEEERING HOSE REPLACED. CRANK SENSOR REPLACED. A MASS AIRFLOW INTAKE REPLACED TWICE. MOULDINGS BREAKING INTO PIECES. EXTERIOR PAINT CHIPS MORE THAN MY 92 HONDA CIVIC. GOOD THING I BOUGHT AN EXTENDED WARRANTY FOR 100000 MILES COZ IT COVERED IT ALL. NOW THAT IM OUT OF WARRANTY THE SRS LIGHT IS NOW ON. WHAT SHOULD I DO? I LOVE MY HONDA CIVIC...ALABAMA..U BETTER LEARN HOW TO MAKE MBZ. MBZ DEALERS MADE MORE PROFIT IN REPAIRS NOW THAN SELLING THEIR CARS.I.E. 62% LESS SALES. IN FACT THEY HAV EXPANDED THEIR SERVICE CENTERS. WHO DO WE NOTIFY REGARDING THIS MESSED UP CARS>
#327 of 699 Re: I've Had Enough! [never again]
Mar 28, 2005 (7:14 am)
I have an 1999 ML320 and have put 96,000+ miles on it. No problems noted!!!!!! However, I bought the BASE ML without all the doodads. (I don't need leather/wood, etc to go fishing and pull a boat and haul a kayak. But I have had MBs since 1967 and all have been great vehicles.
#328 of 699 Re: Sounds like a cricket/grasshopper in my dash [donross]
Mar 28, 2005 (9:34 pm)
This is the easiest fix ever!!! There is a small blower motor mounted in the engine compartment fuse box that keeps the control modules cool. When it collects enough dust, it starts to make a chirping sound.
#329 of 699 Re: I've Had Enough! [mpjfil]
Mar 28, 2005 (9:42 pm)
So lets see: You had one problem that required a tow.
A brake noise, and probably a slight transmission
leak in 11,000 and you dumped it? How many times
were you in the shop? Probably once or twice? Once for the tow, and the second time was when you went in for your A-service(free) and they took care of your brake noise and slight leak.
#330 of 699 Re: I've Had Enough! [mezeca]
Mar 29, 2005 (6:50 am)
I had more problems that might take up the whole page if I mention it, windshield fluid reservoir leaking, ABS sensor, crank sensor, etc. At 11,000 miles, do you think all these problems should occur at this low mileage ?
#331 of 699 Re: I've Had Enough! [mpjfil]
Mar 29, 2005 (12:25 pm)
I had a (important word "had") a 2002 ML 320 here is a partial list of the problems I encountered in a car that had only 23K when I got rid of it last week.
-ABS/ESP/BAS Light on about 3-4x, ultimately an ABS pump replacement (2,500 I'm told to fix, warranty)
-Wiper reservoir leak (warranty)
-Front seat frame break 2x (warranty)
-Power windows/locks 2x (both warranty)
-The "chirp" behind the dash (warranty)
-Unable to locate a "rattle" in the interior, had this one the life of the car, was told "that's the way it is".
-pads and rotors at 15K, $950!
The list is larger, this is all I can remember right now. MBZ service people were great to me, they saw me about every other month. I wanted to buy an E series, something actually engineered and produced in Germany, but I had such a bad taste in my mouth, I couldn't do it again. So I bout an 05 Audi A6 (Gulp, I hope it is better, but time will tell, initial fit and finish there is absolutely no comparision).
Some may say that all these repairs were warrantied, but my time is worth something and I couldn't deal with it anymore after 3 1/2 years. Good luck ML owners you'll need it.
#332 of 699 Re: I've Had Enough! [halofan]
Mar 29, 2005 (7:21 pm)
I agree with you strongly, it's more than the warranty, it's the time you spent going back and forth to the shop. I forgot to mention before my ML 500, I had a 2002 ML 320. The funny thing is I got rid of it at 21,000, very close to your mileage, I almost had a fatal accident because of the power steering hose clamp defect.