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MB M Class Owners Maintenance and Repair

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#31 of 681 Engine failure at 80,000 by momwithkids Sep 16, 2002 (2:26 pm)
Hi, we use our 99 ML320 for commuting to work and nothing else - all freeway driving. The fuel service pump died - but we thought it was a service issue - now we realize that it was not. It died twice. Every door lock has been replaced. And now the engine died at 80,000 and has to be replaced. Cost of new engine? 20,000 buckaroos for a new one, 9,000 for a used. We do have extended warranty coverage and they want to put in a used engine. I figure once the engine is in, I will have almost a completely rebuilt car! Mercedes has been extremely unhelpful about all the problems,except that the service guys have admitted that all of my problems (except the engine failure) are common to the ML320 - and not just in the 99 year. I had a jag before this, so I guess that this is just part of the "charm" of owning an ML320. But it irks me because I thought Mercedes was more reliable than jags. Looks like I made a mistake!
#32 of 681 Engine Failure at 80,000 (Class Action Lawsuit) by bobeberhardt Sep 19, 2002 (6:00 am)
A Class Action Lawsuit was filed against Mercedes Benz that effects owners of all 1999, 2000 and 2001 Mercedes Benz vehicles. When Mercedes Benz implemented the Flexible Service System (FSS) in 1999, which permitted extended oil change intervals of up to 20,000 miles, they recommended changes with regular (fossil) oils. By 2001 they experienced some engines with excessive sludge deposits and early engine failures. They then recommended oil changes with only specific brands of synthetic motor oils to address this problem. Since Mercedes Benz initial recommendation for use of fossil oils resulted in not only engine failures of 1999, 2000 and 2001 vehicles, but also premature wear in others, a class action suited was filed against Mercedes Benz. Approximately 2 weeks ago, Mercedes Benz agreed to settle this suit by agreeing to extend the warranty on all 1999, 2000 and 2001 Mercedes Benz vehicles to 10 years or 100,000 miles, whichever comes first. In addition, the owners of 1999 vehicles will receive a total of $3,500 of service, of their choice, at a Mercedes Benz dealer.   Hope this information shows that Mercedes Benz plans to stand behind their vehicles. I would think the Mercedes will be contacting owners of 1999, 2000 and 2001 vehicles in the very near future. Replies to this message: moybenz (Nov 07, 2005 2:26 pm)
#33 of 681 ML class action suit by alexg62 Sep 19, 2002 (3:17 pm)
Where can I find information about this. I searched on the net and could not find any references. A friend of mine mentioned that he also heard this story on local news channel.
#34 of 681 Engine Failure at 80,000 (Class Action Lawsuit) by brdr Sep 23, 2002 (12:20 pm)
I have a 1998 ML320 that has thru so many problems that I am just about to give up on it. Will love to trade this for Lexus or some other reliable brand. Anyway does the lawsuit cover 98 models as well.   Thanks
#35 of 681 Check the suit by mrquisp Sep 26, 2002 (11:14 am)
I own a 1999 ML320 that have had a myriad of problems since the first minute I owned it (the alarm kept on going off for no reason after it was delivered (ended up that the dealer was not aware of the recall when I bought it)). I have had the stupid BAS light go on and had to pull off to take care of it... stupid stuff. But, we need to check into this class action suit on the FSS. There are too many different stories going around. The post said that 1999 owners will get a $3500 credit for future service (that makes sense since I called the service rep and he mentioned that 1999 owners had to pay for all service related to oil). But, I called Mercedes directly and they mentioned that all owners will receive a $35 coupon for future oil change. Big difference in amounts.
#36 of 681 OK, here you go by bertram60 Sep 30, 2002 (6:58 am)
Just got my notification from MBUSA. I will quote relevant sections from cover letter and suit documents.   "Dear Mercedes-Benz Owner or Lessee:   In March, 2001, we wrote to inform you of our recommendation to use only certain pure synthetic motor oils in your 2000 or 2001 model year Mercedes-Benz vehicle equipped with FSS.   ....   After our March 2001 letter, a Mercedes-Benz owner filed a class action lawsuit claiming that the use of conventional oil could result in engine damage. In fact, a very small number of Mercedes-Benz owners have experienced oil sludge and fewer still experienced related engine damage from the earlier use of conventional motor oil, particularly when FSS service intervals were not carefully followed.   ....Nonetheless, without admitting any wrongdoing, we have agreed to settle the class action in order to return our focus to providing our customers the exceptional ownership experience we know you expect when purchasing a Mercedes-Benz vehicle.   To demonstrate our commitment to superior performance and quality, we will cover your vehicle up to ten years from the date of first purchase or lease or 150,000 miles (whichever occurs first) under the terms of your existing warranty or any extended warranty you have purchased from MBUSA in the unlikely event of any future oil sludging or related engine damage in your vehicle from the earlier use of conventional, approved motor oil (API SH or S). MBUSA will also encourage its dealers to maintain their regular policy on loaner vehicles and other customer care benefits during any needed repairs. This coverage applies as long as you maintain your vehicle in accordance with our recommendations, including making the switch to approved pure synthetic motor oil as recommended in the March 23, 2001 letter. The specifics of this warranty coverage are outlined in the enclosed Notice of Class Action Settlement which we urge you to read carefully.   ....   You can rest assured that some of the world's best automotive engineers stand behind your Mercedes-Benz. If you have any questions or would like more information, please contact us at 1-800-367-6372.   Sincerely, Mark Juron MBUSA General Manager Product Management Parts and Services"   "NOTICE OF PENDING CLASS ACTION AND PROPOSED SETTLEMENT"   "TO: All persons throughout the United States, Puerto Rico and U.S. territories who at the time of Final Settlement approval own or lease a model year 1998,1999,2000 or 2001 (first purchased or leased before March 31, 2001) Mercedes-Benz vehicle equipped with the Flexible Service System ("FSS")(the "Settlement Class" or "Class")   YOU ARE HEREBY NOTIFIED of a class action lawsuit that is pending in this Court and which parties propose to settle on a class-wide basis on the terms set forth below.   If approved by the Court, the proposed settlement ("Settlement") will offer to all members of the class warranty coverage for oil sludging and related engine damage which may result from the use of API SH or SJ conventional motor oil in 1998 through 201 model year FSS-equipped Mercedes-Benz vehicles first purchased or leased before March 31, 2001 ("Vehicles"). It will also provide for the distribution of Maintenance Service Certificates in the amount of $35 each to owners and lessees of 1998 and 1999 vehicles usable as credit toward future scheduled service at an authorized Mercedes-Benz dealer which includes an oil change (A or B Service). Owners and lessees of 2000 and 2001 vehicles are already covered for these expenses under the Mercedes-Benz Maintenance Commitment.   If you are a member of the Settlement Class, you have the right to participate in the proposed Settlement. You may choose to exclude yourself from the Class. If you elect to exclude yourself from the Class, you will not receive all the benefits of the proposed Settlement.   On August 7, 2002, the parties filed their proposed Global Class Action Settlement Agreement with the Court. By order dated August 12, 2002, and entered on August 14, 2002, the court conditionally certified the Class for settlement purposes only, approved this form of notice to the Class, and scheduled a hearing on the settlement for November 25, 2002.   None of the actions taken by the court in connection with the issuance of this notice constitute an opinion of the court as to the validity or truth of any plaintiff's legal or factual allegations or of the positions taken by any party in this action.   ...."   the details go on, but as this is a huge post, and effected owners will get notice, that is the bulk of it. Replies to this message: tt30 (Nov 06, 2004 11:46 am)
#38 of 681 Rear brakes by kfriceman Oct 03, 2002 (10:50 am)
I have 01 ML 430 that just had it's 3rd set of rear brakes installed at the 26,000 mile mark. The dealer and MBUSA says that is normal wear. The fronts are at %80 and are original. They say the wear is tied to the anti-slip system that is activated under acceleration, which causes the rear break to pulse. My problem is that this system is continually functioning even when there is no tire slipping apparent. Does anyone have any thoughts or additional info on this problem.
#39 of 681 ML Class Action by kfriceman Oct 03, 2002 (10:54 am)
Does this class action cover ML's purchased used from third party dealers. I purchased mine at a dealers auction.
#40 of 681 Full details here by bertram60 Oct 03, 2002 (11:55 am)
Here is the plaintiff's lead counsels web site with the full details of the suit. Just click on Mercedes. http://www.jacobsenlaw-pa.com/

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