Last post on Aug 15, 2013 at 7:54 PM
You are in the Jaguar X-Type
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Jaguar X-Type, Sedan
#2386 of 2600 JaguarUSA policy on defective new engines
Jun 14, 2006 (12:39 pm)
We took possession of a brand new 2006 X-Type 3.0 in October 2005 (first 2006's in the US, loaded, nav sys, etc.). Right away we had to take it back to have a crinkled window trim part changed under warranty, check the excessive wind noise and have them check a ticking noise like valves in the engine (ticks continuously whether hot or cold).
We were told that it was the valves most likely, and, that JaguarUSA's policy is to only exchange, not repair, brand new defective engines with re manufactured USED engines. The Jag dealer attached the new chrome strip to the window and it promptly fell off 2 days later, and couldn't do anything about the loud wind noise.
Sixty days later they had to replace the microphone unit in the Bluetooth system, and just yesterday (6/13), the air conditioning system stopped working for about 2 hours on I-75 and then began working again. All this and the car has less than 3800 miles on it.
We believe that the Jaguar X-Type reliability hype is false, and that their policy of replacing a brand new engine with a used one is completely wrong. We strongly advise anyone thinking of buying a new or used Jaguar to think again.
Vince and Pat
#2387 of 2600 Re: JaguarUSA policy on defective new engines [vcassisi]
Jun 14, 2006 (1:49 pm)
We bought a brand new 2002 XType and had NO problems for the length of the 39 month lease. We turned this jewel in and leased a new 2005 XType Sport. We have not had it back to the dealer for any problem in the past year. We have found them to be very trouble free cars.
#2388 of 2600 Re: JaguarUSA policy on defective new engines [desertguy]
Jun 14, 2006 (4:37 pm)
We had high hopes reading comments like yours before we bought the car. I don't know why ours is trouble prone but it is. We wrote to the Jag customer relations people and were told that they will replace a new engine with a used remanufactured one. The other problems have happened so they aren't made up. Hope you continue troublefree with yours, but ours has problems and we can't recommend it to anyone.
#2389 of 2600 Re: JaguarUSA policy on defective new engines [vcassisi]
Jun 14, 2006 (6:26 pm)
I agree Vince. You can only go by what you have personally experienced and your experience has obviously been poor. I was fortunate with the '02 as being a first year car, many people had problems. Since then the cars have gotten better and better so I'm surprised at your misfortune. Sorry to hear of your problems.
#2390 of 2600 Re: JaguarUSA policy on defective new engines [vcassisi]
Jun 14, 2006 (7:07 pm)
Sorry to hear about your problems. I had an 03 X Type that was so reliable, I just traded it for an 06. That being said - a big part of my decision to buy another one was the quality of the local dealer's service department. My 03 had a few problems - but they were solved quickly and efficiently with one visit. Hopefully your dealer is good enough to work through the problems and solve them to your satisfaction. I recently had an experience similar to yours with an 05 Chrysler. The transmission failed and the car was basically out of service for over 2 months. My original dealer made a complete mess out of the car. I had to get Chrysler corp. involved, and, another dealer ended up repairing the car in a competent manner. However it took many phone calls and emails to get it done. If there's another Jag dealer close to you, you might consider having them take a look at it.
#2391 of 2600 2002 X-Type Battery Light
Jun 19, 2006 (8:33 pm)
My 2002 X-Type 3.0 Sport with 49,000 miles on it has been a great car. I bought it last year from a dealer and it has the certified 100k warranty on it. Tonight the battery light on the dashboard came on and wont go off. The headlights are as bright as ever so I dont think its the alternator. Anyone have any other ideas what it might be? The manual says 'generator fault' and I'll bring it to the dealer I'm just wondering what it might be. Thanks.
#2392 of 2600 Re: JaguarUSA policy on defective new engines [vcassisi]
Jun 23, 2006 (12:00 pm)
Update - JaguarUSA policy on defective new engines by vcassisi
Well, we had two regional Jag reps look/listen to the engine. They said that the engine is a derivative of the Ford Duratec, with the original castings used but the rest was jag. While the Duratec had hydraulic lifters (and the local Jag tech also thought so initially), the Jag version has shims. The engine that is in the X-Type is a "blueprinted" high performance version, and they will naturally make some noise either new or after breakin, which is what we heard. If anyone without the factory equipment tries to reset the valve clearances, they will divert from the optimum setting and eventually the valves will burn up. In conclusion, unlike the word from the local Jag dealer who thought that the tapping was abnormal, the valve tapping is expected and normal.
As far as the chrome strip debonding, and the wind noise, - oh well. The dealer was unable to duplicate the A/C problem, so we'll see if it happens again.
The main problem, which turns out not to be a problem as the local dealer initially thought, of the engine valves tapping, was not a problem. In light of this, I can withdraw my initial dislike of the X-Type and say that the problems it had are minor and that we can recommend the X-Type to others.
#2393 of 2600 Re: JaguarUSA policy on defective new engines [vcassisi]
Jun 23, 2006 (12:25 pm)
Great news huh Vince? What you do need to trash is that dealer of yours. Causing you all this worry over nothing. If you have a choice, I would seek out another dealer.
#2394 of 2600 Re: JaguarUSA policy on defective new engines [desertguy]
Jun 24, 2006 (8:44 pm)
Question for you all. I am set to pick up my car after a long 7 month wait this week. I'm sure they will try to sell me an extended warranty. What do you all think about the warranties...are they worth it...or are non-dealer warranties better? Also, any other oddities that you all have bought for your X-types that you would recommend?
Thanks in advance.
#2395 of 2600 Re: JaguarUSA policy on defective new engines [toohuman]
Jun 25, 2006 (8:04 am)
If you plan on keeping the car a long time I would inquire about the extended warranty. It should be through Jaguar IMO. The third party warranties have too many pitfalls and some of the companies go out of business or file bankruptcy. The price is purely negotiable so don't just accept the first price they give you.
The first thing I bought for my XType was a set of four splash guards. Installed them myself. Definitely keeps the car cleaner.