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Smart Shopper Talk to the Press
1228 messages, Last post on May 12, 2009 at 8:48 AM
You are in the Smart Shopper Forum. Your Hosts are kirstie_h & tidester
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Edmunds' new Web site, AutoObserver.com, is interested in reading anecdotes that reflect on the automotive industry. Please send your thoughts to autoobserver edmunds.com.
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I bought a 2005 Chrysler Pacifica in Jan of 05. Over the last 8 months it has been in for service 6 times-many of these visits were for multiple things. Some of our problems have been: Breaks going out on several occassions (in 3 times just for this multiple problems with ABS) Broken front axel which stranded my entire family, including our toddler and infant. Broken Air conditioner Broken window regulator Passenger airbag indicator light would come on for no reason-saying the bag was *turned off*. These are just some of the problems we've had. We have been to the service dept in Aug 06, Sept 06, Nov 06 which the dealer claims to have performed the 27 point inspection each time. On top of it all we had many complaints about the service dept at our local dealer and called Chrysler corp to complain at least twice... Fast forward to today. The car starts making odd noises-running rough. We take it back to our local dealer, (this was a week ago) who looks at it and said we have engine sludge...at 25,000 miles mind you-and that if we cannot provide written, dated receipts of all of our oil changes it is going to cost us $6000 for a new engine. THis car is a lease. It only has 12 months left on it-and now we are stuck with a $6000 bill for something we did not break. We didn't save our oil change receipts-I've never even heard of sludge! We have always owned imports, this is our first American experience, and I will tell you that it's borderline ruining our life. The car has always been a safety risk-we have never felt safe in it. We have tried contacting Chrysler Corp with no avail. The lemon law would never have worked because the ABS problems were all with different sensors. We are very discouraged and feeling hopeless. We're not sure what we're going to do. My first thought was to publicize our story because I would hate to see this happen to another family. Every mechanic I have spoken with says there is no way we could have sludge build up at 25K miles. No way. I wonder if something happened to my car to cause the sludge...it's obviously a *lemon*. If anyone wants any more details, or has any advice, please contact me at jandm1209 yahoo.com. Thank you.
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Sorry to hear about the ordeal. If any journalists are interested in the story, they will contact you directly. Best of luck, Jeannine Fallon Corporate Communications Edmunds Inc. |
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Replying to: jr07 (Feb 07, 2007 9:53 am) Yeah good luck with corporate. I've had similar problems with Chrysler. They had my truck for 6 weeks and I finally pulled it out of my dealership to let a friend fix it. I will never buy a chrysler again. They have worse service than VW. I've had problems with GM dealers but nothing like your story or mine with Chrysler. It seems like Chrysler went down hill once Mercedes bought them and thus it's now a German company  Rocky |
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A reporter is interested in talking with "baby boomers" about their relationships with the cars they have owned over the course of their lifetimes so far. Did you love or hate your first car? Did you do something especially fun with or in your car? Did you buy a modern Edsel you were later embarassed to admit you ever owned? How did your cars define your lifestyle and/or your personal image at a point in time? This is an opportunity to share your favorite car stories, boomers! Please respond to jfallonedmunds.com no later than February 21, 2007 with your daytime contact information and a brief summary of the memory you care to share. Thanks, Jeannine Fallon Corporate Communications Edmunds Inc.
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Replying to: prlady1 (Feb 13, 2007 10:44 am)  Rocky |
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A reporter aims to talk with anyone who considered (or chose) a vacation, furniture, big-screen tv, boat or other purchase when deciding whether to get a new car. If you were in an either/or situation where a vehicle was just one of your options, please send a brief description of your decision and thought process to jfallonedmunds.com no later than Monday, March 5, 2007. Thanks for your consideration, Jeannine Fallon Corporate Communications Edmunds Inc. |
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A reporter aims to talk with: 1. a recent Camry buyer who traded in a GM model, and 2. a recent Prius buyer who took advantage of the lease deals Toyota is now offering. Please respond to jfallon edmunds.com no later than February 28, 2007 with your daytime contact information and a brief description of your purchase experience. Thanks, Jeannine Fallon Corporate Communications Edmunds Inc. |
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A reporter with a national newspaper is hoping to talk with consumers who have had issues with their batteries going dead for unexplained reasons. Please reply to ctalatiedmunds.com no later than Tuesday, March 13, 2007 with your daytime contact info. Thanks, Chintan Talati Corporate Communications Edmunds Inc. |
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| Please send a message to Graphicguy! Isn't he the one with the STS that changes batteries about as often as I change my socks? | |
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Smart Shopper Talk to the Press
