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Chrysler 300M

26385 messages,  Last post on Nov 19, 2012 at 5:58 PM

You are in the Chrysler 300M Forum.

What is this discussion about? Chrysler 300M, Sedan

Messages Page 1315 of 2639

#13141 of 26385 Does Chrysler Have a Problem With Service Quality? by mboomgarden

Jan 22, 2002 (7:36 am)

For the past several years, I've owned exclusively import vehicles (Mercedes, Honda, BMW, etc.) and I've generally been pretty impressed with the attitude from my dealer service departments. Now, having bought a Chrysler from my nearby Five Star dealer, I've experienced a remarkably unsatisfactory attitude from my dealer. Not hostile or nasty, just lacking in customer focus.
 
I haven't had anything catastrophic happen. My 2001 300M's build quality has been very good, but there have been a couple of small problems--for example, a defective (vibrating) door speaker and a driver's seat that moves under acceleration and deceleration.
 
After having been told during the purchase process that service loaners were available, my first experience with the service department was befuddlement at the thought of a loaner. They fixed (temporarily) the seat movement problem, but were apparently unaware of a service bulletin that addressed a permanent fix, and, in doing an oil/filter change, managed to induce a slow oil leak.
 
The next time around, I again brought the seat movement problem to the attention of the service rep. His response was "There's probably nothing we can do about it." I brought a service bulletin to his attention that addresses this problem; I am fairly confident that if I had not taken the initiative to identify the service bulletin, the service department would not have addressed the problem. During this same visit, I asked them to check out another problem, a vibrating speaker. They supposedly fixed this problem, but when I flipped on the stereo about a mile from the dealership, I found the speaker was still screwed up. When I called the service department, no apologies--just "bring it back in."
 
On a couple of occasions, I have visited their parts department to purchase accessories. Both times, I stood at the counter while the parts man on duty walked past several times before acknowledging me. When they eventually got to me (I don't contend he didn't have other things going on), the attitude was the same as I had experienced from the service rep--sort of a "yeah, whadya want" approach. Again, I want to emphasize that nothing horrible has happened in my visits to the dealership--it's just that I've experienced a somewhat uncaring attitude.
 
I know the car business is difficult, that working as a service rep or at a parts counter isn't always fun, and that even the best service technician won't always be able to correct a problem the first time around. No manufacturer or dealer can guarantee that every service encounter will be 100% positive. However, the indifferent attitude to customer service is kind of disturbing. As much as I like my 300M and believe that Chrysler has a very appealing line of vehicles, I won't accept this level of service forever. Given enough reasons to go elsewhere, meaning another brand of car, I will. I suspect that a lot of Chrysler owners will eventually do likewise.
 
In reading the postings on this board and elsewhere, I am under the impression that my experiences may be somewhat representative of what others have experienced. Am I off-base in my perceptions? Is the Five Star certification process just a bunch of hooey? Is there a solution, or will Chrysler drown in a mire of service mediocrity?
 
Incidentally, I would give my purchase experience from the same dealer top marks--the salesman was very professional, courteous and straightforward.

#13142 of 26385 SDMike/Blonda/mrl859 by glennbp

Jan 22, 2002 (8:08 am)

Friday at 1:00 sounds fine; just tell me where.

#13143 of 26385 newknees...splash guards by russklass

Jan 22, 2002 (8:36 am)

Get the molded guards, they fit great and are easy to install.
The fronts can be installed with the wheels on, the rears require wheel removal.
I have the fronts only on my '01 Silver, had them also on my '99 deep slate.
The guards are paintable if you wish; I didn't.

#13144 of 26385 SDMike/Blonda/mrl859 by glennbp

Jan 22, 2002 (8:42 am)

Friday at 1:00 sounds fine; just tell me where.

#13145 of 26385 Car Company Contributions by silverbullet4--This Information is Incorrect! by mboomgarden

Jan 22, 2002 (9:07 am)

Silverbullet4--

This same e-mail was posted here a couple of weeks ago and is largely incorrect. Our moderator, Pat, provided quite a bit of information on this internet hoax. One example that I am aware of (because I ride a BMW motorcycle) can be seen at: http://www.americanmotor.com/news.cfm?NEWSID=1778 . This website details BMW's contributions: BMW donated 100 police motorcycles, 10 X5 Sports Activity Vehicles, and $1 million in cash, a total contribution of $2.4 million to New York City and those affected by the attack. As Pat pointed out, several other of these claims are likewise bogus. Unfortunately, once these things make their way into the Web, they take on a life of their own.
  You can find further information on this anonymous e-mail at the Urban Legends Reference Pages at http://www.snopes2.com/rumors/cars.htm and a more detailed look at these erroneous claims at http://www.womanmotorist.com/ftrs/bs-911-automakers-2001-01.shtml .

Undoubtedly there are many foreign companies doing business in the U.S. that didn't contribute; however, the same can be said of many U.S. companies. But, back to the point at hand, the e-mail you received is a work of fiction.

#13146 of 26385 glenn - friday by sdmike2

Jan 22, 2002 (9:16 am)

if blonda can make it we'll meet in carmel mtn. If not, we'll pick a place in PQ. stay tuned.

#13147 of 26385 My 5* Experience - WHATs A TSB?? by bobhex40

Jan 22, 2002 (9:51 am)

I brought my '00 300M to the dealer (Walton in Skokie IL) for the seat movement problem and they said it was normal. I then told them about the TSB issued to correct the problem. There answer was whats a TSB. I give up I am thinking of fixing it myself. I love the car the dealers suck. PS I've been waiting 6 weeks for a part to fix my heated seats on my 2001 Grand Cherokee LTD. I call the Jeep 800 number and all I get is a busy signal.. That 2003 Mercedes E series is starting to look good.

#13148 of 26385 SDMike - Friday instead of today by blonda

Jan 22, 2002 (9:54 am)

Mike -
 
Why don't we all just meet on Friday instead of today. RPQ is fine for me. I'm just off the freeway in RB so it's not that far. Just let me know when and where. Although I'm gonna feel a little left out with my single exhaust (maybe that's the difference between girls and boys).

#13149 of 26385 Roger - club by blonda

Jan 22, 2002 (9:55 am)

Okay, okay...I'll join. I just haven't gotten around to it yet.

#13150 of 26385 Russklass - Splash Guards by newknees

Jan 22, 2002 (10:07 am)

Thanks for your input on the splash guards.

Messages Page 1315 of 2639

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