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Chevrolet TrailBlazer, GMC Envoy, Buick Rainier, GMC Envoy XL, Isuzu Ascender, Oldsmobile Bravada, SUV
#3066 of 18329 Hello Everyone.. Want to Comment on My 2002 GMC Envoy SLT (Part #2)
Dec 10, 2001 (2:39 am)
After a HEATED discussion, they ended up getting me a rental car to return to MI and had planned on having something there for me on Wednesday. Eventually, the dealer fortunately ran across a Magnetic Red SLT in Cincinnati that was not in the inventory when they initially searched.. they called and luckily it WAS available for trade, however it had the dark pewter interior and not the light pewter which was my first choice, but at this point.. dark pewter would be the choice! On Wednesday, November 21st, I took delivery of "BIG RED." She was beautiful and test drove wonderfully.. while going out on my test drive alone, I quickly turned into an empty parking lot so that I can glance over everything before signing papers. OH NO! There is a flaw! The passenger seat has a CUT in the bottom seat cushion! I still took delivery of the vehicle relying on the dealerships word to order a new bottom seat cushion (leather).
A week later I brought in my vehicle to have the bottom seat cushion replaced with the one that they ordered for me.. upon getting the vehicle back, I noticed that when they were removing the seat, they dragged it across the molding on the floor next to the power seat switches! Oh.. and the housing that holds the switches were also damaged! Additionally, I had found another flaw in the drivers bottom seat cushion that would need replaced. The dealership assured me that they would order the seat cushion in addition to the parts that the servicing technician destroyed!
This past Friday, I brought the vehicle back to the dealership so that they could perform the repairs. At this point, he informed me that the trim pieces were not in yet, but the bottom seat cushion was in. He apologized profusely for the damage that they had caused and said that he would assure that everything is taken care of.
THIS IS WHERE IT GETS GOOD! After sitting in the service department for 4 hours, my vehicle is returned back to me. Once I opened the door, I could see near the radio speaker grill that there was this white film on the door, like a residue that someone didn't wipe off. I bent down to take a closer look and OH MY GOD! When they removed the drivers seat cushion, they DRAGGED IT along the driver's door panel and scratched it approximately 8 inches! THEN to top it all off, they tried to cover it up by cleaning it with something! WRONG! SO at this point, my perfect vision comes into play! Upon inspecting the areas that the worked in, I noticed that the drivers BACK seat cushion had a scratch/cut next the the bolsters! Yes, another indication that they dragged the seat out of my vehicle in a hurry! The damage was horrible and intolerable in my eyes.
I quickly returned to the service drive and the service manager was "shocked" to know that damage had happened to my vehicle again and it wasn't my doing. He apologized again and said that they would order me a WHOLE drivers side door panel and the back cushion to replace what damage their servicing tech had caused. At this point, I am a little worried because what will assure me that after they replace this door panel (if done correctly), that I will not experience any door rattling, etc.?? The service manager stated that these components can be placed on the vehicle very easily and I should not experience any rattles. How depressing for me right? I am quite nervous to have this work done, but I know that it has to be done. I swear, If I could do it myself, I would prefer to do it!
I have decided that when I take the vehicle back in to have these parts repaired, I am going to BLUNTLY tell them that "I am not trying to be rude, but WHEN I get my vehicle back, I will THOROUGHLY inspect it for any damages. I want the vehicle back in the same condition that it was when it rolled off the assembly line, so your techs better use screwdrivers with felt or something because I do NOT want to see a single scratch, ding, etc." Hopefully I am not wrong for thinking this way, but I honestly know that when a person buys a BMW, LEXUS, etc. those techs treat each vehicle as royalty and with the notion that you are the person with the "white glove" to follow up behind their work. Heck.. for $38K +, I expect them to treat me and my vehicle that way as well.. if not, then maybe the next one will be an import? And last but not least.. NO GREASE ON THE STEERING WHEEL! Ha, ha! Well that was the lengthy version of my story, I apologize up front for taking up so much space on this board, but I just wanted to clear the air a little to see If I am the only one getting "kicked in the rear" a little.
Well, last but not least.. GRIPES! Oddly enough, I don't really have many.. but just a few.. Believe it or not, my friend was carrying a box outside and ran into the driver's side mirror and KNOCKED OFF the little yellow blinker indicator on the mirror? After examining the damage, I quickly learned that the bulb housed in the unit is not an LED (like the expensive imports) but a simple low watt bulb.. cool.. no biggee. The piece had seemed to crack and would not adhere to the mirror so I showed the dealer when I took it back on DAMAGES Round #2 day! He stated that you cannot simply order the yellow turn-signal piece, BUT you have to replace the WHOLE MIRROR! WOW! FYI for everyone! Thank god for warranty because that mirror is one expensive piece! Honestly, my friend did not hit the mirror that hard to begin with so that bothers me? Hmmmm??
Second, I (sometimes) seem to have a problem with the "wandering mirrors" that I read some place on this board before? I have the "Tilt Passenger Mirror in REVERSE," "Easy Exit Seat ON," "Automatic Seat Recall at KEY IN" options selected and it seems that at random, the mirrors will not go to their correct position? Also, I noticed that IF I exit the vehicle, run into the store and then come back.. place the key in the ignition, the mirrors seem to move a little? But they should not move correct?? I was the last person in/out of the car so they should be set to Driver #1 already? Could any of you shed some light on this problem? Is there any know TSB's on this yet? Also, I read that some TB's and Envoy owners were having trouble with the metal surface (of the doors or rear lift gate) scratching the paint? Can anyone of you enlighten me on this if you have any info? Additionally, has anyone tracked the activity of their ECAS (Electronically Controlled Air Suspension)? I read a post on Edmunds several months ago concerning this, and I just wanted to check with you all for piece of mind. I have noticed that mine is somewhat active, but I have the BOSE turned up a couple of notches once I get moving, so if it is an issue, I may not notice it.
LASTLY, WHY did they not put the "cool" High Intensity Discharge headlamps on the 2002 Envoy? I know that the 1999 & 2000 models had them? That would really give this vehicle a look of SUV superiority! Ha, ha.. Oh.. perhaps that will be a 2003 option! (NEXT POST)
#3067 of 18329 Hello Everyone.. Want to Comment on My 2002 GMC Envoy SLT (Part #3)
Dec 10, 2001 (2:41 am)
Thanks for reading this LONG WINDED posting everyone, all in all the ENVOY is an excellent vehicle, just as the Trail Blazer and the Bravada as well. Hopefully everyone has as much fun driving it as I do! If anyone would like to e-mail me, please feel free.
#3068 of 18329 DDD's New Envoy
Dec 10, 2001 (5:45 am)
Welcome to the club! Sorry about the delivery/dealer destruction experience. Wow, someone in the service department needs to be canned. I am supposed to be getting a new body control module to fix the wandering mirror problem. I will post as soon as that is done to let everyone know if it fixes the situation. Gosh, next time your vehicle goes in, I hope it isn't totalled by the time the service department is done with it!
Another Dennis D. (And DDD, by the way)
#3069 of 18329 RE:iexplore2000
Dec 10, 2001 (7:30 am)
I know the feeling,as I said earlier mine had to be towed to the nearest dealer.I did not buy the Envoy there and for many reasons.I ended up with a big scratch in the front bumper and they only had to figure out why my battery died and did the recall.Tomorrow I have to bring it back where I bought it for the first service to fix some problems,this is the first time doing business with them they are 50 miles away and I can only hope I don't run into the same type of clowns you had to deal with.
And for those who have yet to drive there Envoy in snow,I got 9" here yesterday and went up my 800 ft. driveway(it's steep)in 4AWD also equiped with rear locker.I was very impressed,didn't even spin,quite supprised given the kind of tires on these.
#3070 of 18329 Oil change and filter
Dec 10, 2001 (8:31 am)
'Just changed the oil for the first time on the T.Blazer (3720 miles). I looked in the manual and
it calls for a PF59 AC oil filter. 'Went to the local Checker Auto Parts store and all they had in AC was a PF58 so converted the PF59 number to a Fram. When I got home and drained the oil and removed the filter, it was a PF58 anyway. The PF58 was a little longer than the Fram (3/4 in.), but diameter seemed to be OK so went ahead and used it. The drain plug and filter were easy to get at once the cover was opened up. I was surprised to find that it took 6 3/4 quarts of oil. It prompted me to go with petroleum based oil rather than synthetic.
Otherwise, we still haven't taken it back to the dealer since driving it off the lot. Haven't got any recalls yet either. The automatic shift from first gear to second seems to be a little high, but not terrible. I've put on a bug shield, mud guards, Husky cargo mat (returned the floor liners as was expecting winter mats, which they don't make yet) and Weather Tech winter floor mats which don't fit very well. Also ordered Side Steps from GM Parts direct a week ago and haven't even been shipped yet. So far, so good! We're pretty happy!
#3071 of 18329 Poor Dealer Service
Dec 10, 2001 (9:11 am)
I can certainly feel for Dennis D, above. I've had nothing but BAD SERVICE at the dealership where I bought my TB.
I took it to a different dealer this weekend for an oil change... supposed to be a 20 to 30 minute job, right? I was there for almost 2 hours.
After about an hour in the waiting area, I asked where my truck was... turns out the ticket writer never entered my info in the service computer. They apologized and said there would be no charge and it would take only 30 minutes if I wanted to wait. I did, and finally could see them pull my truck into the service bay.
At this point, I could see everything they were doing to the truck. They actually checked EVERYTHING including the axle fluid, which I was happy about.
But then, the big greasy service tech climbs in my truck and from what I could tell, was trying to reset the Oil Life Monitor. He was mashing every button on the steering wheel with his big greasy ham hands. Finally, he leans over and OPENS THE GLOVE BOX AND RUMMAGES AROUND FOR THE MANUAL!!! At this point, I was on my way into the service bay!
Conclusion is, I've got some oily thumbprints preserved in my owner's manual of a Genuine Chevrolet Service Tech. Not sure that and the free oil change are worth 2 hours of my time.
#3072 of 18329 Re:Tweeter buzz by lillbabs
Dec 10, 2001 (10:29 am)
I too had the same buzz. My dealer fixed it by shielding the speaker wires under the centre console. Maybe get your dealer to call Dan Shneider at Bob Howard Automall in Oklahoma City (405 936 8800) for an explanation on the fix.
#3073 of 18329 Thanks Everyone.. At least I know that it's not just me!
Dec 10, 2001 (12:12 pm)
Thanks to everyone who responded to my post! Unfortunately, It doesn't take a rocket scientist to know that when you are working on the INTERIOR of someone's vehicle, to make absolutely sure that your hands are CLEAN! Trust me.. I will make absolutely sure of it when my vehicle goes back in for its "Interior REBUILD" ha, ha!
Hardhawk: I anxiously await your body control module replacement! Those darn mirrors are driving me a little batty!
This morning I hit the highway heading from Columbus, Ohio back to work in Lansing, Michigan and with my vehicle loaded down with stuff and a full tank of gas, I averaged 18.9 MPG (driving 280 miles) and sometimes in excess of 80 mph to keep up with traffic (smile). The vehicle handled exceptionally well as I just sank into a comfortable position in my seat and cranked up the BOSE stereo again! No complaints! I also noticed that the climate control seems to settle the temp better at highway speeds rather than regular city driving.. I locked her in at 75 degrees (with 32 degrees outside) and it kept everything comfortable and cozy. Good luck to you all and I cannot express how happy I am to be a part of this board, keep the topic running everyone!
#3074 of 18329 Can you believe this:
Dec 10, 2001 (4:09 pm)
Ok, my deal is done...I have the paperwork it is all signed and I put a deposit down on a 2002 SLT Envoy. Now the dealer says that the rebate I signed the deal with is not valid, and that I have to pay $400 and sign new paperwork...can they do this?
#3075 of 18329 Can you believe this by allroy
Dec 10, 2001 (5:03 pm)
Don't pay them the aditional $400. That's an old dealer trick to get more money from you after you place an order. A month after I signed the contract for an agreed on price to order my 2002 TB, the dealer called me and told me he forgot to add $250. for advertising and that I needed to come in an sign a new contract. I told him where he could shove his new contract and refused to agree to pay more than the original contract. He called me back later and told me they would honor the original contract.