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Buick Rainier, Chevy TrailBlazer, GMC Envoy
Last post on Apr 30, 2012 at 8:10 PM
You are in the Buick Rainier
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Chevrolet TrailBlazer, GMC Envoy, Buick Rainier, GMC Envoy XL, Isuzu Ascender, Oldsmobile Bravada, SUV
#3065 of 18329 Hello Everyone.. Want to Comment on My 2002 GMC Envoy SLT (Part #1)
Dec 10, 2001 (2:26 am)
First of all, let me mention that it's great to see such GREAT SPIRIT in this room! I cannot believe how many positive comments are posted on this board! Even though several individuals are experiencing problems with their triplets, NO ONE has seem to express an interest in "running away" from their vehicle. Fortunately for me, I use this tool quite a bit before purchasing cars. Edmunds has help me win a lemon law case with a 1999 Jeep Grand Cherokee V-8 Quadra-Drive in addition to solving some minor problems with my 2000 Ford Explorer V-8 Limited.
After careful consideration (viewing these postings and monitoring the status of my aunts 2002 Trailblazer LTZ with the DVD player that she ordered in April 2001 and received in August 2001), I decided to purchase a 2002 GMC Envoy SLT LOADED to the GILLS with the 1SK pkg (incl. DVD, 4.10 rear axle, etc.) and the special order Magnetic Red Paint for a grand total of $38,415 on Wednesday, November 21st. Although I must admit, the delivery was a MAJOR TOOTH PULLING exercise (but I will humor you all on that a little later in this post so PLEASE stay tuned!!). Since I do a LOT of driving for work, I decided to purchase the GMP Major Guard coverage which will carry me for 5 yrs or 75,000 miles... the price wasn't too bad because my father works for GM so I am allowed to use his GM discount. I think the coverage ran me approximately $1200??
This is TRULY a WONDERFUL vehicle! Everyday I am driving it, the vehicle seems as if it is getting used to me and vice-versa! My tranny seems to be quite smooth and to be honest, the 4.10 axle DEFINITELY gives it a pleasant take off (compared to my aunts 3.42 axle on her TB which I thought was a little sluggish) with little expense of gas mileage! I tend to average approximately 17 to 19 mpg with mixed driving and that includes reaching speeds of 75 mph! Although, I must agree.. the gas tank could be a little larger. Prior to my Envoy, I had a Buick Regal GS (3.8L Supercharged) that had approximately the same size fuel tank, but of course the gas mileage was higher so I could see myself cruising to at least 400 miles highway driving. During my two trips from MI to OH, I find myself pretty much on EMPTY right when I break into the Columbus border.. I can usually make it to my destination, but the trip odometer indicated 280 - 300 miles? Oh well, that will be a new feature on the 2003 model eh?
The features that are included in this vehicle are so intelligent! Tonite, I took a ride to gas station and noticed that my DIC indicated that "ICE COULD BE POSSIBLE." I was amazed so I looked at the EXT temp and sure enough, it read 33 degrees outside! Little features like that can go a looonnng way. The DVD player is phenomenal! I am a single guy with NO children (age 27) and EVERY car/SUV that I have owned has always had a factory ordered sunroof, so this was a VERY tough decision for me, but my aunts Trail Blazer LTZ sold me on that option, so I purchased it. Oddly enough, It had the Dark Pewter interior and I haven't even missed my sunroofs! I thought that the interior would seem more like a cave without the sunroof, but boy was I wrong! So of course the first day that I took delivery of my SUV, I quickly ran over to Media Play and bought Shrek DVD, and 6 CD's to fill my wonderful BOSE audio system (IT ROCKS!). Well, I have gloated enough about my new ENVOY, so lets move on the the delivery experience and a few minor gripes.
Okkay.. I know that this is a book thus far, but could be quite entertaining to you all so enjoy! Well, like I had mentioned earlier, I do a LOT of driving for my job so prior to my GMC, I had a 2001 Buick Regal GS which quickly accumulated 23,000 miles within 6 months so I ran an ad on the internet and found a buyer for it. The dealership that sold me my Buick, also sold GMC's. I called my sales person and informed him that I wanted to purchase a 2002 GMC Envoy SLT with 1SK and the Magnetic Red paint... He says, "No problem.. we can handle the sell of your vehicle to the person who wants to buy it, then we can run a dealer locator to find the Envoy that you would want." Well, this is where the nightmare begins.. As the dealer attempts to located the vehicle I wanted, we spent several days over the phone (with me living in MI and the dealer located in OH) because it seemed that the availability of Envoy's with 1SK was indeed slim to none, so he requested another color choice, I gave him the Indigo Blue Metallic color with LT Pewter interior. He finds it! It's in Dayton, OH which is about 60 miles from Columbus. Yippee! I am happy! Blue is not my first choice but it was indeed my second. At this point, I am excited.. it's the middle of the week and I will meet the guy who's purchasing my Regal at the dealership on Saturday, take care of his paper work and THEN step into my new ENVOY to drive home for Saturday nite. WRONG! I arrived to Columbus late Friday and decided to take a spin over to the dealer to see if my dealer traded Envoy was on the lot or in the service drive? NO.. it wasn't there? Oh well.. Saturday morning, I receive a call from the dealership stating that the dealer trade did not go as expected because they didn't have a driver to get the vehicle in time on Friday and the dealership is closed on Saturdays.. the earliest I could have my Envoy would be Monday afternoon. Okay, I am thinking "no sweat.. I can still sell the Regal and just go car-less for the weekend, BUT I will have to take a day of vacation on Monday BUT I will have my new ENVOY!! Yippee" So.. after selling the Regal Saturday evening and the dealership handling all the necessary paper work for the new owner, I find myself getting dropped off at my destination basically CAR-LESS for the weekend? Hmm.. that's strange, they couldn't even lend me a used car off of their lot until Monday? After all... this is an expensive vehicle!
After conversating with an old friend of mine Saturday evening, he decided to swing by, pick me up and head to Dayton so that we could get a glimpse of my new Envoy on the other dealership lot. Around 11pm we arrived to the dealership in Dayton (60 miles from Columbus), THERE SHE WAS! CLEANED UP AND SITTING IN THE SERVICE DRIVE WITH A SOLD SIGN! After staring at the vehicle through the window for 20 minutes, we decided to head back to Columbus. I was satisfied at this point because I knew that I would be sitting in my vehicle come Monday afternoon.
Monday morning, I am excited as my dogs waiting for a doggie treat! I had a friend drop me off at the dealership and to my disappointment, I didn't see my vehicle. I went inside and was hit with more devastating news, "Unfortunately the dealer sold the car from us and we cannot seem to locate another one." My heart SANK but my blood was boiling because there were too many factors on the line here. (SEE NEXT POST!)
#3066 of 18329 Hello Everyone.. Want to Comment on My 2002 GMC Envoy SLT (Part #2)
Dec 10, 2001 (2:39 am)
After a HEATED discussion, they ended up getting me a rental car to return to MI and had planned on having something there for me on Wednesday. Eventually, the dealer fortunately ran across a Magnetic Red SLT in Cincinnati that was not in the inventory when they initially searched.. they called and luckily it WAS available for trade, however it had the dark pewter interior and not the light pewter which was my first choice, but at this point.. dark pewter would be the choice! On Wednesday, November 21st, I took delivery of "BIG RED." She was beautiful and test drove wonderfully.. while going out on my test drive alone, I quickly turned into an empty parking lot so that I can glance over everything before signing papers. OH NO! There is a flaw! The passenger seat has a CUT in the bottom seat cushion! I still took delivery of the vehicle relying on the dealerships word to order a new bottom seat cushion (leather).
A week later I brought in my vehicle to have the bottom seat cushion replaced with the one that they ordered for me.. upon getting the vehicle back, I noticed that when they were removing the seat, they dragged it across the molding on the floor next to the power seat switches! Oh.. and the housing that holds the switches were also damaged! Additionally, I had found another flaw in the drivers bottom seat cushion that would need replaced. The dealership assured me that they would order the seat cushion in addition to the parts that the servicing technician destroyed!
This past Friday, I brought the vehicle back to the dealership so that they could perform the repairs. At this point, he informed me that the trim pieces were not in yet, but the bottom seat cushion was in. He apologized profusely for the damage that they had caused and said that he would assure that everything is taken care of.
THIS IS WHERE IT GETS GOOD! After sitting in the service department for 4 hours, my vehicle is returned back to me. Once I opened the door, I could see near the radio speaker grill that there was this white film on the door, like a residue that someone didn't wipe off. I bent down to take a closer look and OH MY GOD! When they removed the drivers seat cushion, they DRAGGED IT along the driver's door panel and scratched it approximately 8 inches! THEN to top it all off, they tried to cover it up by cleaning it with something! WRONG! SO at this point, my perfect vision comes into play! Upon inspecting the areas that the worked in, I noticed that the drivers BACK seat cushion had a scratch/cut next the the bolsters! Yes, another indication that they dragged the seat out of my vehicle in a hurry! The damage was horrible and intolerable in my eyes.
I quickly returned to the service drive and the service manager was "shocked" to know that damage had happened to my vehicle again and it wasn't my doing. He apologized again and said that they would order me a WHOLE drivers side door panel and the back cushion to replace what damage their servicing tech had caused. At this point, I am a little worried because what will assure me that after they replace this door panel (if done correctly), that I will not experience any door rattling, etc.?? The service manager stated that these components can be placed on the vehicle very easily and I should not experience any rattles. How depressing for me right? I am quite nervous to have this work done, but I know that it has to be done. I swear, If I could do it myself, I would prefer to do it!
I have decided that when I take the vehicle back in to have these parts repaired, I am going to BLUNTLY tell them that "I am not trying to be rude, but WHEN I get my vehicle back, I will THOROUGHLY inspect it for any damages. I want the vehicle back in the same condition that it was when it rolled off the assembly line, so your techs better use screwdrivers with felt or something because I do NOT want to see a single scratch, ding, etc." Hopefully I am not wrong for thinking this way, but I honestly know that when a person buys a BMW, LEXUS, etc. those techs treat each vehicle as royalty and with the notion that you are the person with the "white glove" to follow up behind their work. Heck.. for $38K +, I expect them to treat me and my vehicle that way as well.. if not, then maybe the next one will be an import? And last but not least.. NO GREASE ON THE STEERING WHEEL! Ha, ha! Well that was the lengthy version of my story, I apologize up front for taking up so much space on this board, but I just wanted to clear the air a little to see If I am the only one getting "kicked in the rear" a little.
Well, last but not least.. GRIPES! Oddly enough, I don't really have many.. but just a few.. Believe it or not, my friend was carrying a box outside and ran into the driver's side mirror and KNOCKED OFF the little yellow blinker indicator on the mirror? After examining the damage, I quickly learned that the bulb housed in the unit is not an LED (like the expensive imports) but a simple low watt bulb.. cool.. no biggee. The piece had seemed to crack and would not adhere to the mirror so I showed the dealer when I took it back on DAMAGES Round #2 day! He stated that you cannot simply order the yellow turn-signal piece, BUT you have to replace the WHOLE MIRROR! WOW! FYI for everyone! Thank god for warranty because that mirror is one expensive piece! Honestly, my friend did not hit the mirror that hard to begin with so that bothers me? Hmmmm??
Second, I (sometimes) seem to have a problem with the "wandering mirrors" that I read some place on this board before? I have the "Tilt Passenger Mirror in REVERSE," "Easy Exit Seat ON," "Automatic Seat Recall at KEY IN" options selected and it seems that at random, the mirrors will not go to their correct position? Also, I noticed that IF I exit the vehicle, run into the store and then come back.. place the key in the ignition, the mirrors seem to move a little? But they should not move correct?? I was the last person in/out of the car so they should be set to Driver #1 already? Could any of you shed some light on this problem? Is there any know TSB's on this yet? Also, I read that some TB's and Envoy owners were having trouble with the metal surface (of the doors or rear lift gate) scratching the paint? Can anyone of you enlighten me on this if you have any info? Additionally, has anyone tracked the activity of their ECAS (Electronically Controlled Air Suspension)? I read a post on Edmunds several months ago concerning this, and I just wanted to check with you all for piece of mind. I have noticed that mine is somewhat active, but I have the BOSE turned up a couple of notches once I get moving, so if it is an issue, I may not notice it.
LASTLY, WHY did they not put the "cool" High Intensity Discharge headlamps on the 2002 Envoy? I know that the 1999 & 2000 models had them? That would really give this vehicle a look of SUV superiority! Ha, ha.. Oh.. perhaps that will be a 2003 option! (NEXT POST)
#3067 of 18329 Hello Everyone.. Want to Comment on My 2002 GMC Envoy SLT (Part #3)
Dec 10, 2001 (2:41 am)
Thanks for reading this LONG WINDED posting everyone, all in all the ENVOY is an excellent vehicle, just as the Trail Blazer and the Bravada as well. Hopefully everyone has as much fun driving it as I do! If anyone would like to e-mail me, please feel free.
#3068 of 18329 DDD's New Envoy
Dec 10, 2001 (5:45 am)
Welcome to the club! Sorry about the delivery/dealer destruction experience. Wow, someone in the service department needs to be canned. I am supposed to be getting a new body control module to fix the wandering mirror problem. I will post as soon as that is done to let everyone know if it fixes the situation. Gosh, next time your vehicle goes in, I hope it isn't totalled by the time the service department is done with it!
Another Dennis D. (And DDD, by the way)
#3069 of 18329 RE:iexplore2000
Dec 10, 2001 (7:30 am)
I know the feeling,as I said earlier mine had to be towed to the nearest dealer.I did not buy the Envoy there and for many reasons.I ended up with a big scratch in the front bumper and they only had to figure out why my battery died and did the recall.Tomorrow I have to bring it back where I bought it for the first service to fix some problems,this is the first time doing business with them they are 50 miles away and I can only hope I don't run into the same type of clowns you had to deal with.
And for those who have yet to drive there Envoy in snow,I got 9" here yesterday and went up my 800 ft. driveway(it's steep)in 4AWD also equiped with rear locker.I was very impressed,didn't even spin,quite supprised given the kind of tires on these.
#3070 of 18329 Oil change and filter
Dec 10, 2001 (8:31 am)
'Just changed the oil for the first time on the T.Blazer (3720 miles). I looked in the manual and
it calls for a PF59 AC oil filter. 'Went to the local Checker Auto Parts store and all they had in AC was a PF58 so converted the PF59 number to a Fram. When I got home and drained the oil and removed the filter, it was a PF58 anyway. The PF58 was a little longer than the Fram (3/4 in.), but diameter seemed to be OK so went ahead and used it. The drain plug and filter were easy to get at once the cover was opened up. I was surprised to find that it took 6 3/4 quarts of oil. It prompted me to go with petroleum based oil rather than synthetic.
Otherwise, we still haven't taken it back to the dealer since driving it off the lot. Haven't got any recalls yet either. The automatic shift from first gear to second seems to be a little high, but not terrible. I've put on a bug shield, mud guards, Husky cargo mat (returned the floor liners as was expecting winter mats, which they don't make yet) and Weather Tech winter floor mats which don't fit very well. Also ordered Side Steps from GM Parts direct a week ago and haven't even been shipped yet. So far, so good! We're pretty happy!
#3071 of 18329 Poor Dealer Service
Dec 10, 2001 (9:11 am)
I can certainly feel for Dennis D, above. I've had nothing but BAD SERVICE at the dealership where I bought my TB.
I took it to a different dealer this weekend for an oil change... supposed to be a 20 to 30 minute job, right? I was there for almost 2 hours.
After about an hour in the waiting area, I asked where my truck was... turns out the ticket writer never entered my info in the service computer. They apologized and said there would be no charge and it would take only 30 minutes if I wanted to wait. I did, and finally could see them pull my truck into the service bay.
At this point, I could see everything they were doing to the truck. They actually checked EVERYTHING including the axle fluid, which I was happy about.
But then, the big greasy service tech climbs in my truck and from what I could tell, was trying to reset the Oil Life Monitor. He was mashing every button on the steering wheel with his big greasy ham hands. Finally, he leans over and OPENS THE GLOVE BOX AND RUMMAGES AROUND FOR THE MANUAL!!! At this point, I was on my way into the service bay!
Conclusion is, I've got some oily thumbprints preserved in my owner's manual of a Genuine Chevrolet Service Tech. Not sure that and the free oil change are worth 2 hours of my time.
#3072 of 18329 Re:Tweeter buzz by lillbabs
Dec 10, 2001 (10:29 am)
I too had the same buzz. My dealer fixed it by shielding the speaker wires under the centre console. Maybe get your dealer to call Dan Shneider at Bob Howard Automall in Oklahoma City (405 936 8800) for an explanation on the fix.
#3073 of 18329 Thanks Everyone.. At least I know that it's not just me!
Dec 10, 2001 (12:12 pm)
Thanks to everyone who responded to my post! Unfortunately, It doesn't take a rocket scientist to know that when you are working on the INTERIOR of someone's vehicle, to make absolutely sure that your hands are CLEAN! Trust me.. I will make absolutely sure of it when my vehicle goes back in for its "Interior REBUILD" ha, ha!
Hardhawk: I anxiously await your body control module replacement! Those darn mirrors are driving me a little batty!
This morning I hit the highway heading from Columbus, Ohio back to work in Lansing, Michigan and with my vehicle loaded down with stuff and a full tank of gas, I averaged 18.9 MPG (driving 280 miles) and sometimes in excess of 80 mph to keep up with traffic (smile). The vehicle handled exceptionally well as I just sank into a comfortable position in my seat and cranked up the BOSE stereo again! No complaints! I also noticed that the climate control seems to settle the temp better at highway speeds rather than regular city driving.. I locked her in at 75 degrees (with 32 degrees outside) and it kept everything comfortable and cozy. Good luck to you all and I cannot express how happy I am to be a part of this board, keep the topic running everyone!
#3074 of 18329 Can you believe this:
Dec 10, 2001 (4:09 pm)
Ok, my deal is done...I have the paperwork it is all signed and I put a deposit down on a 2002 SLT Envoy. Now the dealer says that the rebate I signed the deal with is not valid, and that I have to pay $400 and sign new paperwork...can they do this?