Last post on Apr 30, 2012 at 8:10 PM
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Chevrolet TrailBlazer, GMC Envoy, Buick Rainier, GMC Envoy XL, Isuzu Ascender, Oldsmobile Bravada, SUV
#13190 of 18329 Buyback of my Envoy
Oct 31, 2003 (5:57 am)
I purchased an Envoy in February of 2003. From day one I have had problems. I requested a buyback in July just before 6 months of ownership (I am GMS and was considering trading at the 6 month mark but the dealer said the best they could do was $21k -- msrp was $35.5k so a trade was out of the question). The vehicle probably had 9,000 miles on it then and had been in the shop over 30 days, all of which were for major problems (leaks, 4x4 not working, dead computer, etc).
So anyway they finally agree to buy it back. They tell us MSRP to MSRP and no charge for mileage since problems were from day 1. They don't care what incentives you got or GM Card $ you used or what you paid. Well, this works to my disadvantage because I was looking at a Yukon. GMS to GMS is about $2000 better than MSRP to MSRP on a well equipped Yukon when compared to my Envoy.
So we start looking at comparably priced cars/trucks since a Yukon is out of our league now. Test drive the 2004 Grand Prix -- don't like it. I traded a 1998 Grand Prix on my Envoy which I loved and was trouble free for 98k miles (should have kept it). Test drove a Vibe. Cheap and clunky but probably reliable and would get a lot of $ back from GM. They won't allow me to have a Bonneville GXP or GTO. I have a Silverado as my other vehicle so don't really want a Sierra or Canyon. I hate Grand Am's. I've spent 40 days with one as a loaner at this point and that's too much. So we look outside Pontiac-GMC (this dealer). Find we like the Avalanche. It's an option. Find we love the Saab 9-3. We decide that's what we want. Now GM wants to do a repurchase so they'd give me what I paid, subtract for mileage at 20 cents per mile, put my GM card earnings back on my card (was 5% when I cashed in now it's 1% for employees so I'd lose there), and of course they'd want the rebate $ back.
Is it normal for them to do this on a buyback? How do they normally work?
It seems the GM rep wants me to stick with this dealership. I have NO CONFIDENCE in this dealer. 4 times they have changed my oil and 3 times I've had to take it back for them to clean up their sloppy mess they didn't wipe up on the skid plates.
Ideas? Thoughts? Suggestions?
#13191 of 18329 GM buy back from 13190...
Oct 31, 2003 (7:47 am)
BTW, I should mention that when we met with the GM buyback rep he said that they offered an extended warranty but guessed that wasn't good enough. The dealership never mentioned it to us. I think they were counting on the sale of a new Yukon and figured they could push the buyback through.
Over the last 3 weeks I've had a problem with the service 4wd light coming on. The first time they reprogrammed it. The second time (a week later) they replaced the transfer case control module. The third time (a week later) they did another software update and said there was a bug in the system that there was no fix for and I may see this problem again.
This is what finally pushed the rep over the edge and allow buyback of the vehicle.
Has anyone heard of this problem? This problem alone makes me not want another Envoy.
#13192 of 18329 $3 passive curbside assist mirrors
Oct 31, 2003 (7:56 am)
All this talk about the wandering automatic mirrors (again) sure makes me appreciate my "passive" curbside assist and "vehicle beside me before I change lanes" convex mirrors. Nothing to go wrong with these! (A firm believer of the K.I.S.S. approach to things)
#13193 of 18329 tblazed..... I Only Have One Thing to Say...
Oct 31, 2003 (7:59 am)
Ok.. maybe not just one thing, but IMOP, your modification definitely takes away from the look/sleekness of the design. I think that it even screams "GRAMPA.. CAN YOU SEE OUR TRAILER BEHIND US??" Ever thought about installing smaller mirrors?
Oct 31, 2003 (8:35 am)
Only time you can really see them is inside the vehicle. Don't get your point about how they take away from the "sleekness". Of what? The flat mirrors?
Any smaller and I might as well leave them off. These are 3" dia., big enough to see easily especially the passenger side mirror from the driver's seat.
Anyway, I like them. And I do like to see what's behind as well as on both sides of me when going down the road. A lot less head turning. And, changing lanes into another vehicle in a blind spot these mirrors reveal will take away more than the look of sleekness! Highly recommended. And I think they would be handy on those fancy automatic mirrors too.
I learned Defensive Driving techniques way back in the 60's. I consider being cautious on the road with others a complement- Thanks!
#13195 of 18329 Driver's Ed-Wandering Mirrors
Oct 31, 2003 (9:04 am)
Our driver's ed car was a Suburban, so the Envoy is a snap to park compared to that! On a serious note, I agree with virtually everything you say. However, I find that my stress level is much lower if I only worry about what I can control. I would love for my mirrors to work properly and agree that GM should be able to fix it. But, for whatever reason, they can't. So, I choose to turn the feature off and forget about it. The really sad thing is that there are problems on the 2002, 2003, and probably the 2004 models. What on earth could be causing it is beyond me, but there is no use to exchange it for a newer model than my 2002. If you can get $5000 for it let me know, I'd settle for that too!
Oct 31, 2003 (1:16 pm)
Ed, something else we do agree on. The convex mirrors have been on my last 3 full size Ford vans. They are the best.
By the way, they increase your mileage when backing up, mostly due to the aerodynamic design of the rounded mirror.
#13197 of 18329 Mirrors
Oct 31, 2003 (8:31 pm)
All I can say is that I hope the guys who worked on the mirrors had nothing to do with the drive by wire throttle. We are all in trouble then!
Oh, BTW, I just read about all the problems Mercedes is having with the electronics on their new cars. They have had to buy many back and have taken a big hit on their quality surveys. Must be the Chrysler influence.
#13198 of 18329 reply board in general
Nov 01, 2003 (1:21 am)
Had a neat conversation with a local freight Truck driver on our dock the other day, I asked him if he has been busy lately, He was telling me that they deliver transmissions to local Honda Dealers every day!!!! He stated that the newer models are blowing out trannies from 25k-35K, He stated it was crazy how many of these things they deliver Daily!!!! He also stated that if its out of Warranty they are $3300 bucks! What about Chevy I asked? He stated nothing, but Ford was just as worse off.
Nov 01, 2003 (8:49 am)
Regarding the problems cars have with electronics, it's not just the companies involved that are at fault, it's the electronics. More specifically, it is most often a software problem. The people who are responsible for the software are seldom electronics engineers. You notice that most of the "electronic" problems with the triplets are resolved by reprogramming the PCM or DIC. No parts have been replaced. Only the software is updated. As is the case with most software upgrades, the upgrade fixes one glitch and sometimes adds another. There is also the possibility or probability that disgruntled software engineeres have either by reason of fatigue or revenge inserted a fault into the code. This is similar to programs which are set to fail at a given time or date or occurance. Go to MIT's Technology Review November 2003 magazine for an eye opening description of software problems. When G.M. rushed the triplets onto the market, something had to give. IMO and I've been saying this for the past 2 years here, this something was software quality.