Last post on Apr 30, 2012 at 7:10 PM
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Chevrolet TrailBlazer, GMC Envoy, Buick Rainier, GMC Envoy XL, Isuzu Ascender, Oldsmobile Bravada, SUV
#11091 of 18329 Re: Electrical Quirk or Black Magic???
May 06, 2003 (4:21 pm)
Note the temp this occurs at (104F)
TSB#03-08-52-002 - (03/27/2003)
Remote Keyless Entry Inoperative (Reprogram Liftgate Module)
2002-2003 Chevrolet TrailBlazer, TrailBlazer EXT
2002-2003 GMC Envoy, Envoy XL
2002-2003 Oldsmobile Bravada
Some customers may comment that the Remote Keyless Entry (RKE) is inoperative at times.
An anomaly has been identified with the software in the Liftgate Module (RKE functions). The Liftgate Module software is affected when the temperature is approximately 40°C (104°F).
Using normal SPS reprogramming procedures, reprogram the LGM Liftgate module. The information was released on TIS version 2.75 or newer broadcast in March 2003.
#11092 of 18329 engine failure
May 06, 2003 (4:50 pm)
zueslewis: My 2002 TB engine quit after 2160 miles in Oct. of 2001. The diagnosis was a loose cylinder sleeve. They replaced the engine with what they told me was a new "off the assembly line" engine. Prior to that failure there were no postings about failed engines. I wondered if they really gave me a new engine or a rebuilt one from someone elses truck.
Going back to when the engine quit, I remember the night before it quit, I started the TB and got on the expressway after a few minutes and had to floor it hard to get out of the way of a semi. The engine was still cold when this happened. The next day is when it quit. I don't know if this had anything to do with the failure. The new engine with about 15 k miles has been faultless so far.
#11093 of 18329 Re: Electrical Quirk or Black Magic???
May 06, 2003 (5:13 pm)
Note the temp this occurs at (104F)
My TB has never seen temps this high and I had the problem during the winter.
Very intermittent and only a slight annoyance
#11094 of 18329 Owner's Center - MyGMLink
May 06, 2003 (5:21 pm)
I don't think I've seen the owner's center discussed here in this forum. Are people using it? I've been using it for about a year on the Bravada and I just added our new Grand Prix to my vehicle list. I find it useful for the maintenance reminders, on-line access to routine service information, and for maintaining a service history. The information can also be loaded to your PDA.
#11095 of 18329 ficuss - easy way to figure it out -
May 06, 2003 (6:35 pm)
either e-mail me with the part number off your invoice or call your parts department (in a nice calm tone) and say - can I run a part number by you to see if it's new or remanufactured?
The "fresh of the assembly line" seems to be the line most service advisors give out, with any manufacturer's dealership, not just GM. I know, I was a service advisor/service manager and my guys would use that line, until I stopped them.
#11096 of 18329 New Envoy owner (2002)
May 06, 2003 (7:38 pm)
I have just purchased an off (2 year) lease 2002 Envoy SLT (iniglo blue). Prior to this I read probably 75% of the posts here over the last 4-6 weeks. Despite many of the issues here I liked it and I bought it anyway. The truck was built 2/01, sold 8/01 after having the control arm recall fixed before it was ever sold. I was able to access the GM database and was able to see the build order, all repair claims, etc. Besides the 1st recall the only other repair was an A/C controller replacement and a rear door adjustment. My truck is a more basic SLT, with the cassette (non-Bose), running boards, upgraded wheels, and heated seats. No sunroof, no air suspension. It has 26,000 miles and I paid $22,700 before tax/fees. I'm hoping since it has a pretty clean history I bought a "good one". I am 43 years old, change vehicles every 3-4 years, and this is my first domestic vehicle in 20 years(last GM product was a Chevy Vega!). I have owned mostly Japanese cars, this is also my first truck. I looked at all the Japanese vehicles and decided I wanted a true SUV, not a tall, all wheel drive Camry or Accord. I love the appearance, the seats and the ride. I have it at my local dealer for its Maryland state inspection - they already told me it needs brakes and wiper blades to pass inspection, which I sort of expected as part of the inspection racket. I think this is a great board, thanks to all who share their thoughts here, I will participate as needed as I get used to the Envoy. Sorry this was so long. Craig
#11097 of 18329 Service Engine Soon Light
May 07, 2003 (2:07 am)
I got the service engine soon light today. I read the owners manual and it says to check the gas cap. well sure enough it was off. in the manual it also says it is supposed to correct itself. how long should I wait till it goes off. or should I take it to the shop.
#11098 of 18329 Service Engine light
May 07, 2003 (3:05 am)
My SERVICE ENGINE light came on the other day for about an hour during a two hour trip. I filled up gas tank (the cap looked tight) and the light went off about 15 minutes later. Has not been on since.
I called OnStar when it came on. They could not find anything. They said if light stays on for a day or two, then take to dealer to be checked. Mine corrected it self. Seems most correct themselves like that.
#11099 of 18329 Service Department practices
May 07, 2003 (3:41 am)
So why do the dealerships try to "shield" the customer from the mechanics so much? Is the intent of the "Serivce Advisor" position to provide a customer-friendly, car-knowledgeable person for the customer to interact with?
So far my experience has been that they are a hindrance. They write down about every 5th word you say onto the work order, then dumb-down the explanation of the repair when they call you.
Should I write up a description of the truck's issue and leave it in the vehicle for the mechanic to read? Can I bribe them with donuts?
We're calling the Service Manager this morning to talk about bringing in our '03 Envoy for the 6th time.. they replaced the spark plugs 2 days ago (supposedly got a 'low resistance value' code), but the stutter at idle remains. Hopefully we can convince him to have a mechanic drive the truck with us in it. I think if a mechanic actually gets to experience the stutter he may have some clues.
For over 10 years we've taken our cars to a local Goodyear dealer for non-warranty work. They are excellent - the dealership could learn a thing or two by studying how Goodyear does it. The Manager knows what he's talking about, spends time to drive the vehicle himself to experience the complaint, doesn't charge for "diagnostic" and "no problem found" issues.
May 07, 2003 (4:43 am)
I'll ask you to set aside the problems you're having with your vehicle and look at your point from the service manager's perspective.
I'm a former service manager/advisor - the LAST thing I want is my techs having to talk to customers. That sounds harsh, but the first consideration is time - customers who can't be "brief" take valuable time away from the technician's mission - to support his family by repairing vehicles. If he's talking to you for an hour, you just cost him $20-40 out of his own pocket, plus costing the dealership $80-150.
I've had real issues with tech/customer conversations because technicians seem to "tell it like it is", not sugar-coat things and most customers simply can't handle the truth. In this world of political correctness, most people want things candy-coated and all nicey-nicey, and technicians aren't generally people who have a regard for holding someone's hands during a car repair. The say what they need, get things done, and it's on to the next one - that's their job.
I refuse to allow customers in my shop for that very reason, and have had several techs who would completely stop working if someone bothered them with a gillion questions. That is NOT what they are there for - they are there to repair your vehicle, and the more of their time you take, the longer it takes to fix your car and backs the line of cars up that much farther.
And by the way, no offense to the fine folks at Goodyear, Firestone, Pep Boys, Jiffy Lube, etc, but if these guys were really certified and licensed to work as a technician, they'd be at a dealership, since the pay is generally 20-25% higher. You have to ask yourself why they're at Pep Boys instead of Jones Chevrolet. On many occasions, it's 3 DWIs, 14 tickets, on the non-ability to become ASE certified....