Last post on Nov 29, 2013 at 2:06 PM
You are in the BMW 3-Series
What is this discussion about?
BMW 3 Series, Sedan
Go to NHTSA to file a safety complaint.
Or call Monday-Friday (8 am to 8 pm ET) (888) 327-4236 TTY: (800)424-9153
#4493 of 5378 Re: Please read my posts 4317 and 4488 [ursamajor]
Jan 02, 2010 (8:40 pm)
It does stink that you (& so many other 335 owners) are experiencing these HPFP (High Performance Fuel Pump?) failures. I don't know why BMW doesn't just issue a recall, it seems like they're just waiting for these things to fail on a case by case basis. If they don't issue a recall for pr purposes or whatever, then they should replace these HPFPs at the next scheduled service interval.
The dealer should provide you with a loner car or reimburse you for your rental when this known problem happens.
The "free maintenance" isn't free - we're all intelligent enough to realize that. It is built in to the price of the car. So many BMWs are leased (less now than before due to the fact that they pumped up residuals during the past 10 years or so) that it really is a good deal. Our '07 X3 has cost us nothing besides gas & insurance. It has also proven to be a dead-on reliable truck. My best friend for example has an '09 MB E350 4matic that he just brought in for the first "A service" & got a bill for $450 (and they gave him a hard time about giving him a loaner car).
BMW did specify for frequent maintenance when it was not included. Some complain that they'd rather not have "free maintenance" & have the car be $2000 cheaper (or whatever the dollar amount is).
#4494 of 5378 Re: Please read my posts 4317 and 4488 [nyccarguy]
Jan 03, 2010 (8:52 am)
I actually have a 328i and I have the fuel pump issues. It must be a 3 series issue. Either way we should all get some type of extended warranty for this nonsense.
#4495 of 5378 Warranty on fuel pumps extended to 10yrs. /120K miles
Jan 03, 2010 (9:19 am)
The letter from BMW of North America, which I am reading, is undated, but I believe was received around Feb. 2009. This problem had been prevalent for at least two years prior to the letter's issuance. There has not been a recall. Such decisions are made, I am now quite certain, by the NHTSA, a Federal agency. I agree with those who think the problem should have been remedied through engineering, not an extended warranty, however, there is no compensation, without litigation, for lost time, including being stranded in the middle of nowhere, or at the worst, as I have mentioned, coming to an abrupt halt in fast, heavy traffic. The final paragraph does little to support BMW and its acolytes' contention that the company has peerless design and possesses integrity:
"Please be assured that we at BMW are totally committed to the highest standards of product excellence and owner experience, and are determined to maintain a level of service that exceeds your expectations."
I think the least BMW of NA could do is acknowledge the extent of the problem in an honest fashion (how many units have failed), and explain what has been done and is being done to eliminate the HPFP failures, not just replace them. And they should certainly cause each and every dealer to reimburse every owner/lessee affected for our-of-pocket costs, such as car rental, when this problem occurs.
#4496 of 5378 Re: Warranty on fuel pumps extended to 10yrs. /120K miles [ursamajor]
Jan 03, 2010 (10:05 am)
Such decisions are made, I am now quite certain, by the NHTSA, a Federal agency
NHTSA usually only gets involved when the issue is one of safety - not just a problem/defect with a product. Have there been any deaths associated with the failure of a HPFP? Any really bad accidents directly attributable to the fuel pump? If not, the NHTSA is not concerned.
#4497 of 5378 How many HPFP failures did you experience?
Jan 03, 2010 (3:13 pm)
And did you deal with N.A. or your originating dealer? You mention repurchase, so it's obvious that you didn't lease it, correct? I would like to discuss this process with you, as I have shared several posts here regarding my two failed HPFPs, one this recent Friday, after 14200 miles and 22 months. Not sure how to initiate contact on a public forum, but would appreciate your response, how to be in direct communication with you about returning the vehicle.
#4498 of 5378 Re: Speedo Accuracy [xeye]
Jan 03, 2010 (6:32 pm)
Don't count on BMW for accuracy. The speedo on my 2006 325i was off by 10%. At 80mph on the speedo, actual speed was 72. At 30 actual was 27. Stock tires with correct pressure. Verified with gps and radar. Took it to the dealer, who tried to tell me they were specced at 10%. I had to fight with him to get it fixed, and after they fixed it it was off by 3mph across the whole range. Verified with radar and gps. Incidentally, at 10% off, I lost 2500 miles of warranty coverage, because I had to fight with the dealer to get it fixed and I was at 25,000 miles before it was fixed. BMW might be a nice ride, but their dealer network sucks! I've tried three different dealers and they all sucked! All three talked to me like I didn't know shit and I would believe anything they told me because they are the experts. I been workin with my hands for 46 years on all kinds of mechanical assemblies and I recognize incompetent assholes when I see them. So far, all three dealerships qualify as IAs.
#4499 of 5378 Re: How many HPFP failures did you experience? [ursamajor]
Jan 03, 2010 (7:40 pm)
I would like to know also. If this problem is going to occur over and over again I might as well get rid of the car now. Please give us more info.
#4500 of 5378 Re: Speedo Accuracy [paddy159]
Jan 04, 2010 (7:38 am)
There was a thread specifically addressing this but oh well...
I have confirmed that the speedo on my '09 328ix reads 4 mph faster than the actual speed using 3 methods: My garmin nuvi, GPS radar detector and my Bushnell radar gun.
#4501 of 5378 Re: How many HPFP failures did you experience? [romboggie]
Jan 06, 2010 (7:15 am)
I had my 335i lemoned (engine problems). 30+ days in the shop over less than a year. I couldn't take the idea of that car leaving warranty and turning into a financial nightmare.
#4502 of 5378 Re: How many HPFP failures did you experience? [blueguydotcom]
by MrShift@Edmunds HOST
Jan 06, 2010 (9:40 am)
Remind me again what your engines problems were, and why they couldn't be fixed? This is valuable info for others.