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BMW 3-Series Maintenance and Repair

4442 messages,  Last post on Nov 28, 2009 at 3:33 PM

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What is this discussion about? BMW 3 Series, Sedan

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#4041 of 4442 Re: 2000 328 Ci sudden death [backy] by shipo Dec 09, 2008 (4:35 am)
Replying to: backy (Dec 08, 2008 6:54 pm) (he expressed surprise when I told him I had been told the price was around $200)   Fuel Pump Electric In Tank Type - Actual MFG OEM ($199.00): http://www.napaonline.com/MasterPages/NOLMaster.aspx?PageId=470&LineCode=BSH&Par- tNumber=N69497&Description=Fuel+Pump+-+Electric+In-Tank+Type+-+Actual+MFG+OEM   I hope this helps.   Best regards, Shipo Replies to this message: roadburner (Dec 09, 2008 8:30 am) Mr_Shiftright (Dec 09, 2008 9:03 am) backy (Dec 09, 2008 4:28 pm)
#4042 of 4442 Re: 2000 328 Ci sudden death [shipo] by roadburner Dec 09, 2008 (8:30 am)
Replying to: shipo (Dec 09, 2008 4:35 am) I checked the ETK and the pump is part number 16146766942 and goes for $231.01. Pelican Parts sells the same Siemans VDO pump for $153.50. Throw in $10-$20 bucks for a new seal or two. So the dealer is increasing his profit by over 100% AND tacking on a ludicrous $125 "diagnostic fee". Come on, how hard is it to determine that the fuel pump is DOA? And 3.5 hours to R&R the pump? Let's see... that involves disconnectiong the battery, pulling the bottom cushion of the rear seat, unplugging the pump harness, and unscrewing the retaining ring- and installation is simply the reverse of the removal procedure. My 14 year old son could do it in one hour(at O'fest '99 a friend of mine and I needed 20 minutes to change the pump in his E30 while it was sitting in the motel parking lot. Maybe backy's dealer kisses their customers and sends them flowers the next morning, but still.... Replies to this message: Mr_Shiftright (Dec 09, 2008 9:03 am) backy (Dec 09, 2008 4:28 pm)
#4043 of 4442 Re: 2000 328 Ci sudden death [roadburner] by Mr_Shiftright HOST Dec 09, 2008 (9:03 am)
Replying to: roadburner (Dec 09, 2008 8:30 am) I'd scream bloody murder over the "diagnostic fee" if they did the job anyway.   1. Examine toilet 2. Found plunger stuck 3. Replaced plunger   BILL:   Toilet diagnostic fee $80 Parts and Labor to replace plunger $100 Replies to this message: backy (Dec 09, 2008 4:28 pm)
#4044 of 4442 Re: 2000 328 Ci sudden death [Mr_Shiftright] by backy Dec 09, 2008 (4:28 pm)
Replying to: Mr_Shiftright (Dec 09, 2008 9:03 am) Must be why the service writer didn't waste too much time taking $115 off the quoted price when I complained. Figure $10-15 for the car wash (a very good one btw), and there goes the diagnostic fee. The parts and labor are still ridiculous, though. Oh well, that's the last they'll see of me for anything other than maybe the annual oil change (they are fairly competitive on those from what I've seen).
#4045 of 4442 seat jammed by incognito1 Dec 12, 2008 (7:22 pm)
I was having trouble with my car and the seat wont slide back. I took in to the bmw service center and they told me that it has something to do with the mechanism and will be covered by the warranty. The next day I get a call saying that they fixed the seat. There was something wedged under the seat but it took them almost 3 hours to fix it!!! and would have cost me 400 bucks but the service agent claimed that as a favour he would only charge me 150.   For one it sounds like a lot of time to figure out such a minor issue. At the same time, this is something that they should have been able to establish without even taking the seat out(I guess I got suckered by expecting too much out of a warranty and not looking far enough under the seat) and should have sought my approval before working on the car, since I was led to believe that the issue will be covered under the warranty. Although I ended up making good on the charge but to me this is really unprofessional(to claim that the issue is covered under the warranty and then to be told later that its not). Does it really take 3 hours to take the seat out. To me that sounds a bit over the top.   Any comments. Do I have an option of taking this up with perhaps BMW of North America? Replies to this message: roadburner (Dec 12, 2008 8:19 pm) rhmass (Dec 15, 2008 5:44 am)
#4046 of 4442 Re: seat jammed [incognito1] by roadburner Dec 12, 2008 (8:19 pm)
Replying to: incognito1 (Dec 12, 2008 7:22 pm) Well, if you caused the problem you really can't expect it to be covered under the factory warranty. If it was your fault and it only cost $150 to fix I would file it under "Lessons Learned" and move on down the road...
#4047 of 4442 Re: My Problem [hpowders] by Ithaca_NY Dec 13, 2008 (6:11 am)
Replying to: hpowders (Nov 04, 2008 7:17 pm) I took delivery of my 2009 328 xi wagon on Dec. 11 and noticed a high pitched electrical sound (very faint) when I got into my garage and shut off the engine. It goes away after 15-30 seconds, but reappears if you unlock the door before restarting the engine. The sound is so faint that I can't hear it if I'm parked outdoors, only in the silence of my garage.   hpowders, did you learn anything more about this? I would appreciate any insight before I take it to the dealer. Thanks.   -Ithaca, NY Replies to this message: roadburner (Dec 13, 2008 8:17 am) ez2do (Jun 03, 2009 6:36 am)
#4048 of 4442 Re: My Problem [Ithaca_NY] by roadburner Dec 13, 2008 (8:17 am)
Replying to: Ithaca_NY (Dec 13, 2008 6:11 am) My old E38 528i did it and so does my wife's X3. Some of the car's systems don't shut down or "go to sleep" until 15 minutes after the car is either locked or left unoccupied. Likewise, these systems activate once the car is unlocked or the driver's door is opened
#4049 of 4442 Ithaca_NY by nyccarguy Dec 14, 2008 (7:04 pm)
I graduated from IC in May of '98!
#4050 of 4442 Re: seat jammed [incognito1] by rhmass Dec 15, 2008 (5:44 am)
Replying to: incognito1 (Dec 12, 2008 7:22 pm) I think you should have a case in this matter. If they informed you it would be under warranty and ended up charging you, they should give you an explanation. I have found dealers are getting more aggressive in charging customers for services or repair work because they are not selling as many cars these days and have to make up profits elsewhere. You should call BMW customer service and register a complaint. Your point of their failure in calling you to explain the charge (a change of their prior position) is very valid.

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