Last post on Dec 03, 2011 at 7:50 AM
You are in the Toyota RAV4
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Toyota RAV4, SUV
#1754 of 2127 Re: Motor problem. [petl]
Feb 03, 2005 (10:53 am)
My husband drove the car in for the oil changes. The first mechanic we had it towed to (mainly because triple A would only tow 10 miles and this was the only mechanic we knew, through my husbands father, in the area) didn't try to go further than changing, checking the oil. Right away, when the oil light stayed on after the oil change, he told us we needed to take it to a dealer or different mechanic, as they are simply a shop that specializes in tires, wheels, and the like. He isn't our regular mechanic.
When the dealer finally told us toyota would not warranty it, my husband asked what is the next step. Now, when he first called after the dealer did the initial diagnosis, the service rep said it didn't pay to speculate about price yet, wait and see what toyota would do. My husband pressed for some kind of rough price, even saying could it be a $400 job or $4000? He was told that it could be either, or somewhere in between, but again, wait to hear from Toyota. On Weds, when my husband called the dealer and was told that Toyota said no warranty, my husband again asked what would the price be to fix it. After some lengthy technical jargon about what was wrong, he said basically it will need a new engine, at $8000, or "sometimes they could get a used engine, from a car that didn't have a lot of miles on it" for $6000. Without trying to be argumentitive, my husband basically said $8000 for a 4 cylinder engine on a 2002 car was crazy. And $6000 for a used engine was ridiculous. But this is exactly what he was told by the dealer. We've tried searching online for rebuilt and remanufactured engines for 2002 Rav4's, but couldn't find anything. But most used engines seem to between several hundred to several thousand. But none near as high as $6000.
After speaking with Toyota on Weds (not the dealer, but someone in corporate, who we called after getting the bad news from the dealer) they told us to go back to our mechanic and see if he had records. He did in fact have records, 3 of which had the mileage on it, which we've made copies of. Toyota told us that they put an order in with the dealer and that they are required to call us within 3 business days (monday being the 3rd day), and once they called we will most likely be faxing any other records/receipts. Toyota corporate seemed very friendly and helpful, so perhaps that will make a difference. What we should have done (besides have better records altogether) was simply write the mileage on the reciepts before we faxed it to the dealer, but we assumed that the dates would be enough.
Another thing that the dealer also mentioned as a problem on the receipt was my husbands last name rather than mine. Why this should even be remotely an issue is beyond me, but it seems that from the get-go they were looking to justify not being able to warranty the engine.
#1755 of 2127 2004 Automatic Tranny Issue
Feb 03, 2005 (10:57 am)
My wife purchased a new 2004 RAV4 L about 8 months ago. In the morning following a cold night (sub 20 degrees), the automatic tranny initially refuses to shift into the last gear or overdrive at highway speed. You have to decelerate the vehicle to sub 20 MPH and then re-accelerate. The tranny will usually shift up through the gears normally. On occasion, you have to repeat the deceleration step. Of note, pressing the OD override button... or manually shifting into a lower gear has no impact.
I noticed the issue about 6 weeks ago. Her RAV4 is normally relatively quiet, but the excess engine rev was noticeable. The tach registered about 3500-4000 RPM at 60 MPH which is obviously not normal.
We are new to this site. I read through several months of postings on this forum and found nothing related to this issue. We are headed to the dealer tomorrow for an oil change and we plan to bring the issue to their attention. Does anyone have experience with this issue? Is there a solution?
#1756 of 2127 Re: 2004 Automatic Tranny Issue [titan613]
Feb 04, 2005 (5:21 am)
The car is operating the way it is supposed to. The transmission is locked out of overdrive until the engine is warm enough. This is to more quickly warm the catalytic converter. Check your owner's manual - this is explained in there. Also, all newer automatics from other manufacturers do this.
#1757 of 2127 Re: kiss of death [scoti1]
Feb 04, 2005 (5:29 am)
If you change your own oil, save all receipts for buying the oil and filters, and keep a log book of the dates and miles of when you change the oil and filters, as well as other maintenance. I usually buy a year's worth of oil and filters - you don't have to buy oil and filters each time before you do your oil changes. Just keep the logbook. This is sufficient for the warranty.
#1758 of 2127 Re: Motor problem. [cindyc]
Feb 04, 2005 (10:16 am)
Cindy, It looks like you are handling the situation in an appropriate fashion. Hopefully Toyota will replace/repair the motor under warranty (I think they should). If they don't, I would suggest that you obtain everything from Toyota in writting including the diagnosis and reason for not covering (it may not be related to the oil changes). Producing a written statement from the mechanic that performed the oil changes may also be beneficial (particularly if you plan on taking them to court). Keep copies of everything. Pleading your case in a rational fashion based on facts should assist you in winning your case (getting angry and loud may be detrimental). Good luck.
#1759 of 2127 Re: Motor problem. [petl]
Feb 11, 2005 (6:49 am)
good news!!!Toyota covered the new engine. still want to find out exactly what happened, but thank my lucky stars they did the right thing.
#1760 of 2127 Re: Motor problem. [cindyc]
Feb 11, 2005 (8:05 am)
Wow! That's great! I guess even the most reliable car producer makes a mistake every once in a while.
#1761 of 2127 Re: Motor problem. [cindyc]
Feb 11, 2005 (8:51 am)
Good for you. Toyota did the right thing. Although Toyota has a reputation for manufacturing reliable vehicles, anything can happen. It is mechanical and that's why there is a warranty (peace of mind). I guess you could "By the way, what caused the problem? Just curious." with the dealer. What's important is that they did the right thing.
#1762 of 2127 anyone know a site to get free online owners manual for 99 rav4?
Feb 13, 2005 (12:43 am)
can anyone tell me a site to download a free owners manual for a 99 toyota rav4: only seem to find places that want to sell and then send the by regular mail.. thanks.
#1763 of 2127 Re: Motor problem. [cindyc]
Feb 14, 2005 (7:27 am)
That is great news Cindyc. I would like to know what happened, too. Did they ever determine if this "mud" was "sludge" or "gel"? I am glad Toyota valued you as a customer!