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Toyota RAV4 pre-2006

2123 messages,  Last post on Aug 20, 2009 at 7:57 PM

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What is this discussion about? Toyota RAV4, SUV


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#1746 of 2123
Re: rav 4 problems [mcdawgg] by scoti1
Feb 01, 2005 (6:57 am)
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Replying to: mcdawgg (Feb 01, 2005 5:12 am)

mcdawgg, I would hope it wouldn't be an issue, except for that nasty notice Toyota places in the owners manuals about not covering sludge under warranty. If it isn't sludge, and the engine has been maintained properly, then yes, the warranty should take care of it. My recommendation is to take it to the dealer, cindyc, with all of your backup maintenance information in hand.
 
Also, cindyc, I am still interested in the appearance and consistency of the mud if you have that information.
#1747 of 2123
Re: rav 4 problems [scoti1] by cindyc
Feb 01, 2005 (7:20 pm)
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Replying to: scoti1 (Feb 01, 2005 6:57 am)

Unfortunately the car is over an hour away from us. We were driving home from my mothers when it broke down, and even though we have AAAplus, they would only tow it 10 miles because of all the snow we had. The mechanic we had it towed to first couldn't figure out what was wrong with it, so we towed it to the dealer where it has sat for over a week. we faxed all the oil change receipts to them, but they are saying they are useless because the mechanic we take it to didn't write the mileage or vin# on the receipt. My husbands family has been going to this mechanic for over 20 years, so I don't think he did anything shady like not really changing the oil. our warranty is for 75,000 miles 72 months, we are under both. We have a newborn baby, and my Honda was stolen less than 2 weeks before the Rav broke down. We are both working and taking care of a newborn with 1 rental car and can't really get down there until we have some info to go on. Toyota has said they will call us every day, but don't. We end up calling them, they say they will call us back, but don't. No matter what happens, we are getting rid of that car when we get it back. I just pray they do the right thing.
#1748 of 2123
Re: rav 4 problems [cindyc] by cindyc
Feb 02, 2005 (11:31 am)
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Replying to: cindyc (Feb 01, 2005 7:20 pm)

so, surprise, toyota never called us back, so we called them again only to find out that toyota will not cover it, and the car needs a new engine. it will only cost $8,000 for a new one, and $6,000 for a used one, seems reasonable for a $20,000 car. it makes me feel sick...tell me, other than regular oil changes, what other maintenence should we have had done on a car with 45,000 miles that if we didn't have it done, it would destroy the engine?
#1749 of 2123
by 719b
Feb 02, 2005 (12:15 pm)
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doesn't toyota have a 60,000 mile drive train warranty? seems if you have the receipts for all your oil changes, they have to cover it
#1750 of 2123
Re: [719b] by cindyc
Feb 02, 2005 (4:24 pm)
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Replying to: 719b (Feb 02, 2005 12:15 pm)

well, the mechanic we take it to, that my husbands family has gone too for over 20 years, did not put the mileage or vin# on the receipt, in addition to this the dealer is saying that since some other things were not done (his example was not all spark plugs had been replaced) this might be an example of lack of maintenance. But when my husband asked if any of the "other things" might be related to the engine problems, the dealer said no. We're taking it up the corporate ladder now, because we did get the oil changed regularly, which they are saying is the main cause of the problems. We are also going back to our mechanic who hopefully has better info on his receipts than what he originally gave us.
#1751 of 2123
Re: [cindyc] by mcdawgg
Feb 03, 2005 (5:31 am)
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Replying to: cindyc (Feb 02, 2005 4:24 pm)

Not having the mileage on the oil change receipts?!?!? I think you can kiss the money goodbye. You have to have decent proof of oil changes, no matter who does it, and that includes the basic info like miles AND date of oil changes.
Your mechanic may be good, but I am a little skeptical of someone who does not record this information. I have a hard time blaming Toyota with anything related to sludge just because no one can provide real proof, and also because of the two guys I talked to who work at a large dealer. Just my opinion.
 
By the way, the spark plugs on 2001 thru current Ravs do not require (per the manual) spark plug changes until at least 80,000 miles, so that dealer is full of it. Although I would change them sooner, but that's me.
 
Seriously, I wish you the best of luck. Also, congrats on the new baby.
#1752 of 2123
kiss of death by scoti1
Feb 03, 2005 (5:51 am)
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No mileage and VIN on the receipts could be the kiss of death. Does your mechanic keep electronic records? Maybe those are more complete. Do you have the date on the receipts? Does the date record show reasonable maintenance? I was told that people getting the fix under the sludge policy only had to show proof of one oil change per year!
 
Also, what about the people who change their own oil? Other than the date of the purchase of the oil (if they keep those receipts) would be documented. Can they deny warranty to someone on the basis of lack of maintenance if they change their own oil?
 
One other comment, Cindy, the amount they are quoting you is outrageous. I would estimate it is about double what one would expect to pay for a rebuilt or new engine. If you do replace the engine, I would not give the Toyota dealership one penny of that money.
#1753 of 2123
Motor problem. by petl
Feb 03, 2005 (9:56 am)
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There's something wrong with the whole situation. There is a big part of the puzzle missing. As some have stated, key pieces of information are required before anyone can arrive at solutions and/or blame. Here are few questions. Who actually drove the car in for oil changes? The first mechanic couldn't find anything wrong with it? Toyota offered to install a used motor on a 2002 for $6,000.00? Something just doesn't add up.
#1754 of 2123
Re: Motor problem. [petl] by cindyc
Feb 03, 2005 (10:53 am)
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Replying to: petl (Feb 03, 2005 9:56 am)

My husband drove the car in for the oil changes. The first mechanic we had it towed to (mainly because triple A would only tow 10 miles and this was the only mechanic we knew, through my husbands father, in the area) didn't try to go further than changing, checking the oil. Right away, when the oil light stayed on after the oil change, he told us we needed to take it to a dealer or different mechanic, as they are simply a shop that specializes in tires, wheels, and the like. He isn't our regular mechanic.
When the dealer finally told us toyota would not warranty it, my husband asked what is the next step. Now, when he first called after the dealer did the initial diagnosis, the service rep said it didn't pay to speculate about price yet, wait and see what toyota would do. My husband pressed for some kind of rough price, even saying could it be a $400 job or $4000? He was told that it could be either, or somewhere in between, but again, wait to hear from Toyota. On Weds, when my husband called the dealer and was told that Toyota said no warranty, my husband again asked what would the price be to fix it. After some lengthy technical jargon about what was wrong, he said basically it will need a new engine, at $8000, or "sometimes they could get a used engine, from a car that didn't have a lot of miles on it" for $6000. Without trying to be argumentitive, my husband basically said $8000 for a 4 cylinder engine on a 2002 car was crazy. And $6000 for a used engine was ridiculous. But this is exactly what he was told by the dealer. We've tried searching online for rebuilt and remanufactured engines for 2002 Rav4's, but couldn't find anything. But most used engines seem to between several hundred to several thousand. But none near as high as $6000.
 
After speaking with Toyota on Weds (not the dealer, but someone in corporate, who we called after getting the bad news from the dealer) they told us to go back to our mechanic and see if he had records. He did in fact have records, 3 of which had the mileage on it, which we've made copies of. Toyota told us that they put an order in with the dealer and that they are required to call us within 3 business days (monday being the 3rd day), and once they called we will most likely be faxing any other records/receipts. Toyota corporate seemed very friendly and helpful, so perhaps that will make a difference. What we should have done (besides have better records altogether) was simply write the mileage on the reciepts before we faxed it to the dealer, but we assumed that the dates would be enough.
 
Another thing that the dealer also mentioned as a problem on the receipt was my husbands last name rather than mine. Why this should even be remotely an issue is beyond me, but it seems that from the get-go they were looking to justify not being able to warranty the engine.
#1755 of 2123
2004 Automatic Tranny Issue by titan613
Feb 03, 2005 (10:57 am)
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My wife purchased a new 2004 RAV4 L about 8 months ago. In the morning following a cold night (sub 20 degrees), the automatic tranny initially refuses to shift into the last gear or overdrive at highway speed. You have to decelerate the vehicle to sub 20 MPH and then re-accelerate. The tranny will usually shift up through the gears normally. On occasion, you have to repeat the deceleration step. Of note, pressing the OD override button... or manually shifting into a lower gear has no impact.
 
I noticed the issue about 6 weeks ago. Her RAV4 is normally relatively quiet, but the excess engine rev was noticeable. The tach registered about 3500-4000 RPM at 60 MPH which is obviously not normal.
 
We are new to this site. I read through several months of postings on this forum and found nothing related to this issue. We are headed to the dealer tomorrow for an oil change and we plan to bring the issue to their attention. Does anyone have experience with this issue? Is there a solution?
 
Please advise.

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