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GM BuyPower - your comments welcome

75 messages,  Last post on Dec 05, 2006 at 11:19 PM

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Messages Page 5 of 8

#36 of 75 I just checked TMV for a Yukon by isellpotiac

Dec 19, 2001 (1:06 pm)

and without pulling an invoice it looks darn close to what I would want to do for a 2002 Yukon.

#37 of 75 isellpontiac by baseballmom94

Dec 19, 2001 (2:32 pm)

Thank you for the information. One other question I would like to ask you is: when I search the local dealer inventory for 2002 Yukon SLTs (not XL's, just Yukons), the MSRPs range from $40,000 to $42,000. Now, obviously I can't see the stickers on the computer to know what options and extras these vehicles include, but don't these listed prices sound way out of line?

#38 of 75 Window Sticker by kkollwitz

Dec 19, 2001 (2:49 pm)

Should be available for any GMBuyPower car: click on the car you're interested in. Then on the following page, click on the small image of the window sticker, which will bring up a readable/ printable sticker with all the options & $, just like on the car on the lot.

#39 of 75 Yukon SLT by isellpotiac

Dec 19, 2001 (2:54 pm)

prices don't seem out of line, kkollwitz is correct there should be a line under MSRP that says clisk here to view window sticker

#40 of 75 Not impressed by jpelder

Dec 28, 2001 (6:27 pm)

I have used GM Buypower website extensively over the past year to learn about their cars. Initially, I was impressed with the site. However, as I progressed from the learning phase to the buying phase, I had problems.
 
1. Several times when looking for an Impala, I tried the quote request function. Never received a call or quotation. Then, I called the local buypower manager...after several messages, I finally received a call back. THey were vaguely familiar with the web site, and were only interested in selling me a car from their lot. (I thought the web site would send them info. on the kind of car I wanted).
I could have gotten this same result in a lot less time without the stupid website.
2. After this wasted time and losing interest in the chevy buying process, I tried the quote request for an Oldsmobile. After a few days, I got a call from a dealer (40 miles away) who said " I don't know why I was given your name, since we don't sell oldsmobiles"
 
Some other beefs I have with the website are:
1. When a particular dealer does not have the model you are looking for, the website will inconsistently allow you to view your car choice at other dealers. Sometimes it gives you a list of cars, other times it doesn't.
2. The website allows you to believe it will find the car with the options you want. However, after going through the option selection process, it does nothing more than tell you where the dealers are and what they have. It does not find "your car" for you. THis is a big disappointment and a waste of time.
3. The website is much slower than the chrysler website, and is harder to read.
 
I like what GM is trying to do, but they need to more to give the customer what they want...not give me a gimmick to sell whatever GM wants to get rid of. Tie this system in with the dealer locater and allow me to truly find what I want.

#41 of 75 Alternate experience by mirth

Jan 09, 2002 (9:16 am)

My wife bought her Alero through GMBuypower and got an excellent response from the local dealers. Maybe it has something to do with your geographical location. If I decide to get an Intrigue this year, I'll definitely at least try GMBuypower.

#42 of 75 GmBuyPower - My Experience by bmhorsfall

Jan 09, 2002 (6:44 pm)

I live in Central iowa and have used GMBuyPower to "contact" several dealers in the area about purchasing a 2002 TrailBlazer. Despite being promised to hear from someone within 24 hours, it's been 3 weeks and I haven't heard from anyone.
 
I figured there must have been something wrong, so I contacted the GMBuyPower Center and was promised to hear back from them within 24 hours, and I never heard from them. That was 2 weeks ago. So Maybe GM doesn't like people from Iowa??
 
Besides that I like being able to browse the dealer inventory online. I wish it was faster, sometimes I think I could browse their inventory faster by driving out to the dealer. I don't think the speed would be that much of an issue if the search feature worked better. Near as I can tell, it finds any vehicle that is the same model that you are looking for regardless of trim and options desired.
 
Overall it's a good idea with poor execution.I would have probably bought a trailblazer 2 weeks ago had someone contacted me.

#43 of 75 Getting thru inventory faster... by kkollwitz

Jan 10, 2002 (6:47 am)

I also wish I could restrict the search to specifically optioned vehicles; what I do to compensate is know the MSRP price range I'm looking for. I don't check any car not in that range. It saves a lot of time.

#44 of 75 bmhorsfall by isellpotiac

Jan 10, 2002 (4:34 pm)

I am the GMBuypower manager for a Pontiac/GMC store. I get BURIED with faxes as soon as a request is sent to my computer. If a customer sends a request at 11pm at night when I am home in bed when I get to work in the morning there will be literally like 10 faxes waiting for me telling me I have a request waiting at the website. Your experience makes no sense to me but I do believe your story. Some dealers/employees have no idea how mad people get when a request goes ignored.

#45 of 75 Isellpotiac by jpelder

Jan 12, 2002 (6:12 pm)

The reason these problems don't make sense to you is because you frequent this website, which means you aren't the run of the mill rep.
 
Almost everytime I shopped for a car, I knew more about vehicles than the sales reps. Much of that knowledge came from edmunds. For this reason, I tended to look at encounters with sales reps as an amusing test.
 
You clearly have more than a casual interest in your professsion. I wish most sales reps were so professional.

Messages Page 5 of 8

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