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Chevrolet Silverado 1500, Chevrolet Silverado 2500, Chevrolet Silverado 3500
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#1916 of 2238 98 Silverado Dashboard Fire
Feb 01, 2002 (3:40 pm)
This is my first time at the website, I was referred here since I'm looking for help. The dashboard in our 1998 Silverado caught on fire last weekend. It has ~60,000 miles (mostly highway). We have always had it serviced professionally, we have never altered anything in the truck and we don't smoke. The truck had been sitting for about 30 minutes, shut off. My husband got in, started it, and started to back up when the lights started flashing and he heard a popping sound then smoke started rolling out of the dash. GM said that since there are 60,000 miles on it, and they don't know the history of the truck, they will not do anything about it. I asked if they were at least going to look at it to see what caused it and they said NO! I have posted this with NHTSA, BBB, and Consumer Protection. Everyone tells me that since it is out of the original warranty and the extended warranty we purchased at the tune of $1500 won't cover fire - we are SOL. Everyone seems to be missing the point. It is a safety problem and I think GM should be responsible. This isn't normal wear and tear. I guess GM is saying that once you have driven your GM over 36000 miles - don't be surprised if it catches on fire!
We own several Chevrolet products, we recently purchased a 2001 S-10. I can't believe that GM won't stand behind their product. Any advice - we can't even start the truck at this point.
Feb 01, 2002 (6:24 pm)
Unfortunately, what all of the consumer protection groups have told you is true. Your truck is out of warranty and GM is under no legal obligation to fix your truck. There are countless ways that could have started the electrical fire in your truck. Rubbing wires, bad connection, bad ground...actually anything that could cause an arc. I guess the theory is that if it hadn't caught fire in the 36k miles of warranty and your extended warranty, it would be a consumer issue.
I've worked on rewiring vehicles that have had this happen. Unfortunate as it is, the only recourse that the owners had was to pay to have it repaired. Ever look into filing an insurance claim?
#1918 of 2238 Warranty vs Good Will fixes
Feb 02, 2002 (7:42 am)
I'd be upset also if my dash burst into flames, but wouldn't expect GM to make the slightest attempt to satisfy me. We had a tranny replaced at 40K on a 95 Chevy G20 (3/4 ton) Gladiator conversion van - had always been serviced (tranny twice) at dealer during the warranty period and never used for towing or hard use. Tranny failed 4 months and 4K out of warranty and the Chevy service manager actually told me that if I'd wanted a reliable vehicle, I should have bought a Toyota. I told him & the owner I'd never shop their dealership again.
On the other hand, a boat dealer and Mercury Marine once replaced a lower unit on a Mercury outboard that was a few months out of warranty. Guess what - I bought my next boat/motor/trailer from them. Reward the good guys.
#1919 of 2238 Traction Control Problem
Feb 02, 2002 (11:06 am)
I have a 2001 2WD Silverado with traction control. After driving a distance in the rain (problem hasn't occurred in the little snow we've had ) the "traction control off" lamp turns on and won't reset until the truck ignition is shut down. The dealer replaced the traction control module but this did not correct the problem.
Anyone out there experience this problem with their truck?
Feb 05, 2002 (10:28 am)
I have a 2001 LS ext.cab SB with the 5.3. I noticed a slight ticking/tapping noise at idel at about 500 miles. Contacted my dealership and they stated "wait 2000mi till it breaks in". Upon their inspection at 2500mi they changed the oil and stated "the oil has broken down and there is a service bulletin out that says the 5.3's are all like this". Of course the mechanic could not print it for me because the computer was down (go figure).
I have 5500 miles on her now and the problem is worse than ever! Its coming from the drivers side of the engine and sounds almost like a metal rattle or tapping sound. It goes away when I accelerate but comes back as I ease off the gas or am at idle.
I have tried different gas, higher octane, oil changes, all to no avail.
I love the truck, but the noise makes me sick. Has anyone else heard of this problem or know any remedies? Any help would be GREATLY appreciated.
#1921 of 2238 sounds like a deisel?
Feb 05, 2002 (10:55 am)
especially when going through drive throughs, but i quit worrying about it, cause GM fixed me up with one of there 5/100k shut him up plans. LOL.............fine for the '00, but it'll be sold before it hits 100k miles. my '01 however, is quieter, but has this annoying thing called ping-a-long. dealer said same thing, some do it and some don't. ha...........now i'm told that the prom in the computer may be off..........wants me to go for the extended warranty from GM on this one too. i'm thinking buyback or new truck is more the answer. good luck with yours, but if the dealer will back you up on the knocking, you might give the BBB a try. when they get involved, GM suddenly clears their ears.
#1922 of 2238 What service/repair based on TSB's etc. do I need
Feb 05, 2002 (7:45 pm)
I would like to hear what service/repair I should Insist on having the dealer perform on my '99 based on TSB's and your knowledge of problems reported here, etc.
I had my '99 Silverado Lt Extended Cab 4WD in for Service today. With 20 Miles left on the Warranty.
I asked them to check everything out and especially anything they would have done to it if it were their truck based on past problems they have seen and TSB's. Maybe that's nieve of me but, the service Guy has been straight up with me in the past and not recommended any crapola, so dare I say I trust him?
Based on some postings on this board when I took it in I did note:
#1 Rough Running at Start up when cold ( so I left overnight and they put a monitor on it and fired her up next day and said no problems noted)
#2 Wind noise in rear passenger windows - to which
they indicated they "Tightened" some molding behind driver side
#3 A finicky heater control (difficult to get comfortable either too hot or nearly cool) - they tested temp on full half and another position and said they had variable temperature readings thus OK
#4 Noted the "clunking" though this has only occured once since the "Fluid Flush refill" and asked for the new Yolk - On Order to replace when it arrives.
Well I picked it up today and the darn thing stalled out on me at a light 8 miles form the dealer (first time anything like this has ever happened) - Called the Service guy on the phone and he said may be due to injection cleaning (not dry?) and he told me to let him know if not Ok tomorrow. Does anyone know if that could have been the cause? (And was I a sucker for spending $90 on this??)
But my primary question is this,with my warranty near expiration, what do I want to be sure gets corrected?
I am going back through the posting now but a slow process, some of you experienced guys/gals can probably rattle the main ones off.
Any guidance is appreciated!! Thank you
Other background on me and the truck..
My first glimpse of a Silverado was about (May/June?) of '98 on the Chevy web site when they sneak previewed the new body style, sort of masked with a bunch of add ons so you couldn't really tell what it looked like (if my recollection is right it looked more like the avalanche in those previews), I kept checking and reading until they finally released the "real" pictures and colors, knew I had to have one and special orderd it in Feb '99 got It in May '99.
It's been great so far, with just the inconvenience of the few recalls, seat belts, brake pipe, etc. But really Love it it and have babied it. The only "service" I have had has been the standard recommended stuff. I hope this is a truck that will last as long as my '91 S-10, which now has 192K but is about pooped, fouling plugs, and burning oil etc. but hey I've got my money's worth out of it!!
#1923 of 2238 greyfour99
Feb 05, 2002 (9:09 pm)
Here's one for ya:
File In Section: 08 - Body and Accessories
Bulletin No.: 99-08-48-001A
Date: September, 2000
Wind Noise from Body Side Quarter Window (Replace Body Side Quarter Window Assembly)
1999-2000 Chevrolet and GMC C/K Extended Cab Pickup Models (Silverado and Sierra) Built Prior to February 1, 2000
This bulletin is being revised to add the 2000 model year, remove service procedures, and change the part numbers. Please discard Corporate Bulletin Number 99-08-48-01 (Section 08 - Body and Accessories).
Some customers may comment on wind noise coming from either of the body side quarter windows while driving with the quarter windows closed. The wind noise may be more noticeable at speeds over 56 km/h (35 mph).
An insufficient seal of the window frame to the body or an improper window latch length may cause this condition.
A new body side quarter window kit is available to correct this condition. This window kit includes the window frame and glass, three frame centering screws that reinforce the sealing of the window frame to the body, and an instruction sheet. The window frame also features a reinforcement latch tab to improve latch efforts and function.
Replace the applicable body side quarter window on affected vehicles. Use the appropriate part number listed below.
Refer to the applicable Service Manual for quarter window removal and additional installation procedures. Also refer to the instruction sheet provided with the window kit for installation information.
Parts are expected to be available from GMSPO on 9-18-00.
You can check here for a list and see what matches.....
#1924 of 2238 Cold air induction for 2002 Silverado
Feb 06, 2002 (6:37 am)
I just purchased a 2002 Silverado extended cab with a 5.3 engine. Is there anything I can do to get more horsepower from this engine and make it run better.(ex cold air induction) Has anyone done anything and did it help?
Feb 06, 2002 (6:47 am)
one option is a K&N fipk gen 2. It says itll add alot of HP but dont believe it. I doubt you would see a large increase if any at all.