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Chevrolet Impala, Sedan
#12059 of 13621 Manifold Coolant Leak issue - finally a GM recall !!
Jul 19, 2003 (9:14 am)
They finally acknowledged it!
I have had my black 2003 impala ls sports for 2 months now, and no issues to date, but from what I have been reading on this board, it is a problem I do not want to get. I mentioned it to my dealer when I bought the car, and of course, they were in total denial of the problem. And then THIS arrives today in my mail from GM Canada:
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Dear General Motors Customer:
This notice is sent to inform you that General Motors is conducting a voluntary customer satisfaction program that affects certain 2000-2003 Chevrolet Impala, Monte Carlo, Pontiac Grand Prix, Bonneville, Buick Regal, LeSabre, and Park Avenue Model vehicles equipped with 3800 Series II (L36) V6 engines.
We have learned that your vehicle may develop an engine coolant leak at the upper intake manifold to throttle body gasket, or at the lower intake to upper intake gasket. This condition may result in a low engine coolant level and higher engine temperatures.
To prevent this condition from ocurring, your GM dealer will replace the engine throttle body fasteners with redesigned fasteners, and add cooling system sealant to the radiator tank. This service will be performed for you at no charge through July 31, 2005.
If you have already paid for some or all of the cost to correct the engine throttle body fasteners, and you have not received reimbursement under a Vehicle Service Contract, you should contact your dealer to seek reimbursement. Please provide your dealer with your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges, and proof of ownership of the vehice at the time of repair. Your request for reimbursement, including the information and documents mentioned above, must be received by your dealer by July 31, 2004.
You may be contacted by a dealer other than the dealer who sold or is currently servicing your vehicle. Please be advised that you may take your vehicle to the General Motors dealer of your choice to have the recall service work completed. Please contact your dealer as soon as possible to arrange a service date.
If parts are required, ask your dealer for details regarding their availability. If parts are not in stock, they can be ordered before scheduling your service date.
This letter identifies your vehicle. Presentation of this letter to your dealer will assist their service personnel in completing the necessary correction to your vehicle in the shortest possible time.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.
Customer Support Department
General Motors of Canada Limited
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Well, better late than never, I guess..
Now, where's that phone number for my dealer..
#12060 of 13621 thanks torgque3K
Jul 19, 2003 (10:06 am)
However, that is no guarantee that GM will extent the recall to the US.
#12061 of 13621 The upper manifold 3.8L recall also applies to the US..
Jul 19, 2003 (11:29 am)
I just received the same exact notification letter in the mail. It applies to all 2000-2003 Impala/Montecarlo models with the 3800 engine.
I no longer own the car as I just sold it a couple of days ago. The upper manifold was replaced back in December and the coolant was flushed already under warranty. I am sure that at the time of the repair the revised fasteners were also available. No issues after the manifold replacement was performed.
If you own a 2000-2003 Impala 3.8L base or LS model, you will receive the recall notice.
#12062 of 13621 Thanks, drivinisfun
Jul 19, 2003 (12:41 pm)
Do you know why they are adding sealer to the coolant if the fasteners are replaced?
Jul 19, 2003 (1:17 pm)
Good question. I myself don't have any further details on these new revised fasteners and as to why they are still adding sealer to the coolant. I'll pass this info along to the new owner of the car but I think this has already been taken care of as of the last time when the upper manifold was replaced.
Within the recall notice there is also a separate form for the owner of the vehicle to fill out if the repair was performed outside of the limited new car factory warranty and if it was paid out of pocket to cover for said repairs. They list all required supporting documentation (Repair receipts, etc) in order to receive your check refund from GM.
I still think your best source of info is either your dealer's service manager and/or the 1-800 Chevy customer relations number.
Jul 19, 2003 (9:39 pm)
If anyone's interested, my local Chevy dealer told me the '04 SS is supposed to be available on September 1st. The only color will be black. Supercharged 3800 Series II will be the stock motor. Pontiac will not be sharing their new Series III engine (260 ponies) with Chevy this year.
#12065 of 13621 sorry GM, black is not a color
Jul 20, 2003 (10:00 am)
Jul 21, 2003 (8:29 am)
I received the letter but only have 9600 miles on the 2K-LS with no problem. I might wait to see if I get the leak or until 7-2005
Jul 21, 2003 (11:13 am)
Get it fixed now...why wait for a coolant leak to develop???
#12068 of 13621 anyone know how the fasteners solve the plastic part issue?
Jul 21, 2003 (1:31 pm)