Last post on Nov 10, 2009 at 6:48 PM
You are in the Mercedes-Benz C-Class
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Mercedes-Benz C-Class, Car Safety, Sedan
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#6560 of 7297 C240 Buy Back Experience
Jul 31, 2003 (5:10 am)
This long note is to show everyone just how far Mercedes Dealers and Mercedes Benz USA are willing to go to resolve problem cars and keep their customers happy. So if you have a problem Mercedes Benz, approach your dealership with this posting or just call the people I mention here.
My wife and I bought a black 2001 C240 sedan with the C-1 memory package, automatic transmission, and heated seat/headlight cleaner package in March 2001. Our purchase was the first sale for our salesman and we were thrilled with our stylish and relatively inexpensive “Baby S Class”. The car has been a joy to drive when not in the shop. In defense of the dealership, which is an hour from where we live, every service call was handled perfectly. A driver would deliver a clean Mercedes loaner before my wife would leave for work. Over the last 28 months we have driven a variety of loaners including; first generation C320 sedan with the sport package, C320 Wagons, C240 Wagons, ML-320, E320 Sedan, C240 Sedan and a ML-350 Inspiration. When the service was completed, our C240 was returned with a light-detailing job to my wife at work or home.
The problems with the car included; four attempts at repairing rattles and groans from the front suspension, replacement of both front headlight assemblies, five attempts at the C1 memory seat/mirror system, three or four key replacements, ESP failure, EBD failure, disappearing mud flaps, cracked speaker grill, and two Tele-Aid upgrades. I might have missed something, but you get the gist of it, lots of little things that I never though I would get in a $33,000 car.
My wife has been a polite complainer throughout, never whiney, just disappointed. She reminded everyone we dealt with at the dealership that our neighbors always asked about our “New Car” every time a different loaner was parked in our driveway. She also told the service manager and loaner scheduler that it was a shame that we might leave the brand. After all, we’re the exact demographic that MBUSA was targeting with the “NEW C” campaign and we also know about how valuable an entry level buyer is in the luxury car segment. After the latest attempt at the recurring front rattles, we my wife decided to contact the owner of the dealership. Cheryl spoke with the owner of the dealership and asked what the dealer and MBUSA could do for us?
After a few days later the dealership sales manager called my wife and told her that since we took advantage of MBUSA Finance to buy our car there was a variety of dealer allowance money he could use to get us into a replacement car with as little pain as possible. When he said this I researched what MBUSA sales incentives were being offered to dealers. I read about the various incentives and financing offers on C-Class sedans, wagons, and MLs.
My wife and I debated the pros and cons of the ML350 and the C-320 wagons for several weeks. Most of the discussion was gas mileage vs. carrying capacity. We knew how the C-Class would drive so the sales manager arranged for two separate Thursday night through Monday night test-drive of ML-350s. The first was a basic P37 Inspiration edition. The AMG sport seats are great but the dark wood interior looks like dirty plastic according to my wife. I was more interested in the M2 convenience features but I wanted my wife to experience the car herself. The next week we drove a silver ML350 with the M2 full convenience/charcoal leather package, M5 sunroof, Bose radio/CD changer, heated seats and some lightly used all season floor mats. The exact options we wanted and the bonus of a hefty loaner/demo car discount.
With MBUSA and MB Chase Credits help the dealership offered us an aggressive trade value for our C240 with 30,000 miles on it and dramatically discounted the 3,900 mile demo silver ML350 with M2, M5, 873 heated seats, and 168 Bose stereo/CD changer. I got a three month old ML350, got out of the C240 and MB credit beat the current rate from one of the on line car loan banks. We shook hands and signed the paper work. Our sales person introduced us to his delivery assistant who showed my wife the details of the car for at least an hour past closing while I entertained our 13-month-old son.
In closing I have to admit that I still have my concerns about dependability issues on the ML350. I hope that unlike my new model year C240 that the bugs have been worked out. I think that a lot of MB dealerships need to learn a thing or two about customer service from the people at my dealership. Specifically I would like to thank our salesman and his manager for making the deal happen.
#6561 of 7297 230 Kompressor 4D
Jul 31, 2003 (11:41 am)
I am new to this board and new to the MB brand. I am looking at a 230 Kompressor 4D sedan for my wife. My concern is the rear wheel drive in the winter. I was wondering how people felt the car handled in the snowy conditions. Also it seems to me that many people are having significant reliability issues. thanks for any help you give me.
Jul 31, 2003 (1:48 pm)
This weekend i went to the new c class campaign that they do around the country this one was held in englishtown,nj a 40 min ride for me a well worth it,they have all the c cars and you can test drive them (not c32amg test driver will drive for you )it was a fun and cool thing, im a proud owner of a c 230w sport sedan with around 7k on it and no problems on it so far. What i like to share here is the c32 amg ride, it was great and since sunday night cant take my mind from that car they compared the car with the m3 handling and braking mb was better specially when it came to brake from 100-0.I strongly recommend everyone to attend this events if they can and let us know what anybody think for a c32 amg.
Jul 31, 2003 (8:31 pm)
Was there any info on the 04' C-Class?
Jul 31, 2003 (10:26 pm)
I'm looking into a 2003 c230 sedan. According to the options I want, the MSRP is $34,880 and invoice is $32,489. Just what's a good reasonable offer that the dealer might agre on. Also, does anyone know if ther are any incentives onthe c-class? THanks
#6565 of 7297 Price for 2003
Aug 01, 2003 (4:31 pm)
kennynmd, the MB dealers in the SF Bay Area are selling 2003 C-class for under invoice. There is a +/- $1000 holdback. I would offer the dealer $500 under invoice. I don't know about the 2004 models, I'm waiting to get an quote for a 2004 C230 sedan. If someone recently purchased a 2004, let me know about how much over invoice you paid...
#6566 of 7297 thanks mbforme
Aug 01, 2003 (10:16 pm)
for the reply. At this moment I'm still contemplating.
#6567 of 7297 Re: Price for 2003 by mbforme
Aug 03, 2003 (6:25 pm)
I ordered a 2004 C320 Sport Sedan for $500 over invoice. The car is on the boat right now and should be ready for delivery in around two weeks (can't wait!) I received the 2004 prices last Friday and it looks like the base price of the car has not increased at all, and the price of the options has increased by an average of 2.6%. So, overall the 2004 prices are VERY competitive in comparison to the 2003 prices (excluding all the rebates for the 03s). I also know for a fact that the pricing setup of the 2004 C230 Sport Sedans is identical to the C320 Sport Sedans, meaning that the base price has not increased and the price of the options has increased by an average of 2.6%! Enjoy!!!
#6569 of 7297 C-Spot Drive Party - Mass.
Aug 03, 2003 (6:51 pm)
Just attended the C-Spot Drive Party today in Foxboro, MA. It was a great time, got to drive almost all the C models including the wagon. Great afternoon of food, fun, and entertainment - it was like Chuck-E-Cheese for adults! The C32 ride was great per Valon's post in 6562, but being the practical sort I can't imagine where you would be able to legally take full advantage of what that car has to offer within our 50 US states. Maybe on the Autobahn, though I can't speak from experience. My c230 Kompressor 4-cyl is hard enough to keep within the speed limits - and here in NH, they are seriously enforced (especially the Interstates).
If you can get into any of the remaining C-Sopt drive parties, one word of advice - go! See www.cspotdriveparty.com for more info.