Last post on Nov 10, 2009 at 6:48 PM
You are in the Mercedes-Benz C-Class
What is this discussion about?
Mercedes-Benz C-Class, Car Safety, Sedan
Join other C-Class enthusiasts in Edmunds.com Mercedes-Benz C-Class Owners Club!
Feb 07, 2002 (5:38 pm)
Please let me know if anyone has experienced this problem. I brought my 2001 C320 in for service again (6th warranty repair, 10,000 miles on odometer). The keys were intermittently failing (not able to lock or unlock doors). The dealer reprogrammed one key and replaced the second key. The car was in the shop for 3 days this week.
After I left the dealer, the transmission did not appear to shift out of high gear when coming to a stop (intermittent problem). This was a new problem. The dash display lit up red, and a fatal error resulted (visit workshop - alternator). The car almost stalled twice.
I called Mercedes to schedule another appointment for this weekend. The service tech thinks it is a key problem again, manifesting itself as a transmission problem. They claim this is a common problem with the C-Class. Exactly how many problems do these keys cause!
The owner's manual states the alternator error is most likely caused by a V-belt failure, but I checked and the belt is fine. I can hardly wait to get rid of this heap. I've never experienced this much trouble with a new vehicle, let alone one that cost 47K with sales tax. What a mistake.
Any suggestions or words of encouragement?
#5352 of 7297 bouncingbob
Feb 07, 2002 (5:48 pm)
Good luck with the warranty problems.
These "smartkeys" are looking pretty pathetic. I fail to see what advantage they offer, when at the same time they are destroying M-B's reliability records, thereby driving off return customers in droves.
My advice would be to do a lemon law claim on this car and buy something Japanese. I don't like Japanese cars, but they ARE the most reliable cars made. I think BMW 3ers are more reliable than C-Class cars, if you can't accept a Toyota.
Feb 07, 2002 (6:11 pm)
I've owned my C class now for 13 months and 15k miles and it's had now ten trips into the shop spending about 4-5 days per visit - some visits as long as 10 days.
jwacura made some very good points about the TL - it does seem to be loaded all for a MUCH better price than the C Class. Now I realize it's based somewhat on the Honda Accord, but it has to be a better car than my C class. Although, at this point I'd probably be in the market for a RL instead of the TL.
djasonw: have you looked at the leather in the C class? well it's not.... leather that is. unless you get the $$$$ full leather package there's only a slight patch of leather on each seat. The acura's covered in leather. now the wood's a different story.
#5354 of 7297 C-320 2001 -- If I had it to do over again...
Feb 07, 2002 (7:32 pm)
I would still buy a C320. I purchased a C320 2001 on December 2000 and was unhappy with a small spot on the exterior paint. It's a very long story, but with persistence, tenacity and the help of the area MB Operations Manager who wanted me to be happy, a new C320 2001 was ordered from Germany for me in early March 2001....I took delivery June 1, 2001. I loved the first C320 from the moment I drove it --I just wanted it to be perfect -- so far the replacement is just that!
#5355 of 7297 3,500 miles with a smile on my face
Feb 08, 2002 (8:19 am)
After reading many of the posts and purchasing a C320 in December, I thought I'd throw in my two cents. I paid only a few hundred dollars over invoice for a black/charcoal 2002 C320 with C2 and CD changer. The car was on the lot - no ordering necessary. (There seem to be tons of C's on SoCal dealership lots.)
This car is such a pleasure to drive that I actually look forward to my 45 mile commute each way/each day in this car.
So far no problems after 3500 miles with the exception of the need to re-sync a rear window for tunnel mode right after delivery (did it myself). Knock on wood I have not had key problems, brake squeeling, or seat memory problems (exit mode enabled). I have a hunch that they fixed the valve-clicking problem - since I have not noticed any such sound. Seems like by the time my car was built in 9/01 they must have started to work out some of the early bugs.
My dealership experience has been excellent. It is close to my house and they will provide a free car wash as long as I own the car (daily if I wanted). Loaners are all E's M's and C's. On my initial survey, I warned them that they had set the bar so high that they will need to work hard to live up to the expectations created by the experience so far.
One odd thing I noted. There is no vent in the armrest storage compartment to provide climate controlled storage. Rather, there is a fan for the rear air-vents that does not show in the encyclopia (manual!). Does anyone know the story behind this change?
Two more questions
Does anyone know where service bulletins are posted?
Has anyone been able to negotiate a reasonable deal on the built in phone? I have to think at some point the price will come down -- with the cell phone companies offering free phones these days.
Feb 08, 2002 (10:00 am)
a deal on an MB in SoCal? A deal on any luxury marquee in SoCal? What is this world coming to? I didn;t think the economy was THAT bad! HA HA!
Feb 08, 2002 (1:37 pm)
I think most people who have earned new money for themselves have decent business sense, and just because you're buying a luxury item doesn't mean you should pay more than market value for it. I bought two Mercedes from Beverly Hills Ltd. and received them at invoice plus a comission of a few hundred dollars. I don't think I'm being cheap, I can either pay less or more for the same thing, what would you choose? I've directed many friends to this dealer because I was treated/am treated so well. I have nothing but good things to say about MB products and would be so bold as to say to those who speak of choosing a competing make (having owned them myself), you will come to a point when you will wish you had choosen the Benz.
#5358 of 7297 PR request
Feb 08, 2002 (3:33 pm)
A major newspaper is looking to interview folks who learned how to drive stick in their adulthood, and either fell in love or hated it. Also welcome is any input on why people love to drive stick, and any unusual anecdotes about how you learned etc.
Hope to hear from you before Feb 22 via the Talk to the Press discussion or at jfallonedmunds.com with your thoughts and contact information.
Thanks as always,
PR Director, Edmunds.com
Feb 09, 2002 (2:51 pm)
My 2001 C320 is back in the shop. That makes it twice this week. A new computer is on order to repair the hesitation and stumbling problem. Will it work? My opinion is... no.
This is the lastest problem, occurring just after the dealer replaced one SmartKey, and reprogrammed another. The car didn't even make it out of the dealer's driveway before the next problem showed up! The dealer first thought it was a key problem manifestation, then they thought it could be the oxygen sensor, now they think it's the computer, but they are "not sure."
I'm keeping track on my days needed to qualify for the lemon law. For all of you "optimists" out there who still like their C's... heed this warning. Most of my troubles occurred after the 10,000 mile mark. If you only have a few thousand on the odometer, you are not out of the woods yet. I guess my only two options are the lemon law, or holding on for 2-3 more years. The first year depreciation is so high, I can't even think of turning the car in as I purchased the car outright. I hope my C's troubles eventually resolve, or they continue so I can qualify for the lemon law.