Last post on Nov 10, 2009 at 6:48 PM
You are in the Mercedes-Benz C-Class
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Mercedes-Benz C-Class, Car Safety, Sedan
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#4789 of 7297 tclaw -- Loaner Cars
Oct 14, 2001 (4:11 pm)
Euro Motor cars in Bethesda MD (a possible alternative American Service Center) says it is in the process of switching to all MB loaners. So far, I've only had my 2000 C280 in once for service there, prior to the switch. At that time, they ran out of Mercedes one customer ahead of me, and I got a 2000 Camry, not a Benz. It was in good mechanical shape and clean, but obviously, not a MB.
Oct 14, 2001 (6:19 pm)
For the two MBs I've gotten from two different dealers here in L.A., both told me how to fill out the initial survey. One even volunteered to give it to them, in exchange for a full tank of gas, so they can fill it out. I filled it out myself in both instances. I gave good ratings anyway so I don't think I was blacklisted by the dealer/service center.
With one of the two dealers, I had a very irritating experience with the service department right before I received the service survey. I filled it out very honestly and was quite frank with my displeasure. A few week later, the service manager contacted me and pleaded that I revise my comments. I stood firm. Maybe that's the reason why the 1994 C280 I had then was nothing but problems.
#4791 of 7297 Tire /Wheel Packages...
Oct 15, 2001 (4:36 am)
...from Tire Rack can generally be counted on to fit, period. If you follow the directions on their website and start with your make and model as the base, they won't recommend anything that doesn't fit. That said, I too would beware of anything for this car with rim width over 7.5-8.0 inches, regardless of diameter.
On surveys: you don't get "blacklisted" for filling out surveys honestly. You do risk letting poor dealerships get away with it when you fail to tell MBUSA that things are not well with a particular dealership. Their ability to deal with these guys goes down exponentially when you know you're not being treated well, but the surveys keep coming back saying everything is wonderful. A good dealer doesn't have to lie about your experience to get good CSI scores.
#4792 of 7297 Remote Unlocking -
Oct 15, 2001 (4:49 am)
Guys, yesterday I had to use 1-800-for-mercedes to open my car remotely; I called them they asked password and they ask me to hold trunk pressing the handle shaft for 16 seconds and then SOS light started flashing and CAR opened. immediately a friendly voice came through inbuilt speakers to ask if I need assitance, this point I am little confised because the SOS was got activated through remote trunk opening and the person who attented that thought that I pressed SOS for assiatnce, anyway I was delighted with this feature, as on my old CAR I had to call AAA !!
My question is CAN I SERVICE MY CAR FROM OTHER DEALER? OR I HAVE TO STICK TO SAME SERVICE CENTRE FROM WHERE I PURCHASED MY CAR? SAME WAY CAN I COMPLAIN ANY CAR PROBLEMS TO OTHER DELAERS SERVICE DEPARTMENT
Oct 15, 2001 (5:11 am)
Any dealer can service your car, and the smart ones are always happy to work on any car, wherever it came from. The service and sales depts are different profit centers at most dealerships, and the connection is minimal, and most importantly, IT'S ALL MONEY. Whether it is you paying or MBUSA paying [warranty], every service dollar should look the same to a good dealer.
Now where you may find a difference comes to competition for loaner cars...if you use your selling dealer for service, it is not unusual for them to give preference to their sales customers in getting the cream of the loaner crop. Same with service appointments, if for some reason they are crowded routinely...but these issues notwithstanding, service should be shopped the same way you shop for the car: look for a place where you are treated well and the work is competent. If that is not the selling dealer, then cheerfully look elsewhere.
#4794 of 7297 To TCLAW on Loaner
Oct 15, 2001 (5:25 am)
Use Euromotor in Bethesda, MD on my C320. The loaners I got so far in 3 occasions were a Camry, ML320 and E320. Loaners are administered by Budget Rental Car at Euromotor. Need to get there early so you can get a MB for a loaner.
#4795 of 7297 surveys and ASC
Oct 15, 2001 (6:46 am)
When I bought my car at American Service Center in Arlington the salesman also sent me a copy of the survey with the "appropriate responses highlighted for [my] convenience." He had stressed at delivery how important this survey was to them...had something to do with allocations and I assumed with his commission or a bonus of some sort. I was incensed that they were so heavy-handed with this thing. I don't like being told what to do, especially when my dealings with them at the end (delivery and business office) were so negative. If they had given me excellent service I would have been happy to give them good marks. When my MBUSA survey arrived I was brutally honest. I had also sent a very long and detailed letter to the GM of the dealership and a copy of the letter to MBUSA. The owner of the dealership responded with a pseudo apology and a nice MB watch. MBUSA sent a letter saying they're not responsible for the conduct of their dealers, but that the regional manager was being told about my letter. I have not been back to the dealership at all since then. Unfortunately the dealership is literally around the corner from my home, so I figure when I need service that I will likely end up taking it there...at least the first time. They do use Enterprise for their loaners, and my past experiences with Enterprise have also been less than good so I would be wary of accepting a loaner from them. Luckily I don't really need a car every day, so if mine was in the shop I could survive without one.
On another note, my front passenger side window does not "express up". I think all the rest of the windows do. Has anyone else experienced this?
#4796 of 7297 Express Up...
Oct 15, 2001 (8:37 am)
Glenn, it was my Driver's side that stopped working in Express Up mode (1 touch). Was not too concerned and said it could wait until the FSS A 10K. Then last week I "accidentally" raised the window push button for a second and the Driver side express up worked ! It has continued to work....So those computer- electronic gremlins had had their field day and are gone for now. Ian.
#4797 of 7297 My Seat Memory and keys by michhala
Oct 15, 2001 (3:56 pm)
That's interesting. My wife is also 5'2, but when using easy entry/exit the seat always stops maybe 2 inches short, and she has to press the button to move it all the way to the driving position she has programmed. With my key it worked (old key, with new keys it doesn't work at all), and I'm taller. MB claimed it was a safety feature, but obviously not. The service rep seems to have realized that the info they got from MB in this case is completely nonsense. The sevice rep is investigating further, and I'm waiting to try another car to check how it's supposed to work.
#4798 of 7297 Express Up ... and other problems
Oct 15, 2001 (6:13 pm)
My express-up feature (as well as the regular up) on my driver's window quit about three weeks ago. Unable to fix the problem the only dealer has kept returning the car to me without having the problem fixed. The car is now at the dealer for the third time - it has been there five days now. Supposedly they are replacing the "control module" in the driver's door. They are also working on the passenger side mirror that drifts too far upward after reversing - third time in on that problem as well. On the second visit the dealer damaged the passenger interior door panel such that something was forcing bubble shaped protrusions on the panel. They also removed the rubber strip that runs along the top of the door panel against the glass. This along with no telling what else they screwed up has created a terrible whistling wind noise at highway speed. I have insisted and they are replacing the entire passenger inside door panel now. Day after day they keep putting off giving my car back.... I am sure they will have messed up the power seats or stereo or something when I get it back this time.