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Mercedes-Benz C-Class, Car Safety, Sedan
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#1274 of 7297 Autoweek Magazine C320 Info Request
Feb 15, 2001 (7:33 am)
In the current (Feb. 12) issue of Autoweek Magazine, they request input from C320 owners (among other recent cars) for their Autofile section. The email address is [autofilecrain.com]. Here's my input - we'll see if any of it gets used....
In the current edition of Autoweek, you asked for owner's input regarding the 2001 Mercedes-Benz C320.
I took delivery of a 2001 C320 on October 23, 2000. The VIN is WDBRF64J41F031373. I paid full MSRP of $41,360 plus tax, title, and license fees. I did get a break (dealer cost) on a CD player, car cover, and trunk cargo nets. Now have 3400 miles on the car, and have had NO problems, although I did return to the dealer and got a wheel/steering alignment because the steering wheel was at the '12:02' position when the car was going straight ahead. That's the only malfunction or complaint I've experienced.
The C320 is a gadgeteer's dream - whenever I thought there was a malfunction, careful reading of the 370-page owner's manual revealed that a given feature (for example, the passenger side rear view mirror looking down at the curb when in reverse)was working as it was supposed to. In the case of the mirror, you must have the mirror adjustment select switch in the correct position for the look down feature to work. The C320 is very powerful, smooth, and quiet. The Bose sound system is superb, and the safety features (8 airbags standard)are impressive.
I considered the BMW 330i and the Lexus IS300, but not seriously. I picked the MB because it was the best car for me. BMW seems to change the 3-series appearance frequently, and the IS300 is too much a "boy-racer". Mercedes tends to keep a given model style for a long time with only minor mods. I also considered the MB E320, but it was a little too large and is due for a makeover for model year '03. The '01 C is truly a little S class in appearance, features, and price.
#1275 of 7297 Great review Tom!
Feb 15, 2001 (7:41 am)
Glad to hear all is well with your car! We're about to hit 3k ourselves and the car is still impressing us everyday. I've had an Autoweek subscription for years, I'll be looking forward to reading their detailed review of the C320, hopefully seeing you in the owner's reviews section!
Feb 15, 2001 (8:40 am)
Great table. I'm picking up my car this Saturday. It's a 2001 C320 Brilliant Silver ext. and Charcoal int. w/ C2 package and cd player. I got it at Mercedes Benz of Morristown, NJ. I'll take pictures this weekend.
Does anyone know how long the salesman should spend time with you going over the many gadgets this wonderful car has?
Feb 15, 2001 (9:16 am)
Bill, I've been really busy this week, which is why I've not been actively posting in my usual topics. Will definitely be catching up this weekend (well, actually Friday evening). So, just a short message from now.
Ian, great job on all of the tables. I'm throughly impressed with the effort that you put into it. It will most certainly come in handy for the "Meet the members" topic, when Karen has an opportunity to set up the C-class owner's club topic. FWIW, those URLs for the great pictures that everyone has been posting should come in handy. I have requested that a photo gallery topic also be set up in the owner's club area similar to that of the M-class photo gallery. All of the pictures can be reposted in there for all to see in one centralised location.
Enjoy your new ride, and be sure to take pictures A couple of tips...make sure that your tires are deflated to the correct psi that MB recommends. They're often grossly overinflated so as to prevent flat-spots during shipping. Of course, take a test drive (preferably with the radio off for a portion of the time; listen for any unusual noises - ex. play around with the moonroof and its sunshade cover) and make sure that all of the goodies, including the infamous trunk and its valet key function, are working properly. Oh right, and be sure to test out TeleAid. Check that they have all of your (correct) particulars.
I'm not sure how long it will take the salesperson to explain the features of the C-class (heck, with all of the knowledge that Town Hall has armed you with, you could probably explain it to him! <G>), but they should go over the warranties - extended warranty can be purchased within the 1st year of ownership, so don't spring for it quite yet -, owner's manual (which you should try to read little by little, unless you're an engineer; after all, engineers don't RTFM), etc. FWIW, it took about 2 hours for my salesguy to go over the various features/insurance issues/warranties for the M-class with me. Just procedure mainly, since he was already aware of how much I knew. In contrast, it took him about an hour just to describe the basic features (excluding warranty issues, etc.) of the S430 to my parents! The S-class, of course, has far more widgets than the ML or C, hence the reason why I love the car; I love gadgets! You may also want to ask him to recommend/introduce you to a service advisor (preferably one with several years of experience under his/her belt).
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#1278 of 7297 Thanks Santillan
Feb 15, 2001 (9:43 am)
Will add your info. I'm picking mine up today after 5:00 PM. I've heard about an hour and half to two hours with Dealer, depending on how well you already know the car. Like the right side mirror rotates down to show curb when reversing if you have the mirror select switch to RHS, trivia...
From floridacar Post # 563: Things to Check on Delivery:
Rear doors not opening/unlocking
Trunk not opening or opening on its own
Test drive and check brakes
Ignition Key: modes of operation, unlock etc...
And there we go, Thanks Drew for the excellent advice !!
P.S. I "R" an Engineer ... LOL (Queen's Mech. '82).
A central / common photo gallery will be great !
What is the break-in period ? Any different on a 6 speed vs. Auto ?
#1279 of 7297 GOT IT - LOVE THE 6SPD
Feb 15, 2001 (11:27 am)
Finally picked up my Blk/Java 240, 6 sad C1 C2. Ordered on NOV 15 Rcvd Feb 1, 500 miles and no problems other than trying to figure out all the bells & whistles. Just figured out last night that I needed to engage the AC button to disengage the A/C compressor. Should get better mileage now.
The dealer was useless. My original salesman was fired/quit (pick one) and I rcvd no status on delivery until car was in U.S.
The driver compartment is a little narrow for my liking but I'm getting used to it and if you're contemplating a 6 go for it. It took a little practice but I'm getting much better off the line and into 2nd.
As far as the BOSE, I compared my standard set-up with my wife's Infinity BOSE sys and I don't see the cost benefit. Take care, CW in SC Love this forum.
Feb 15, 2001 (11:39 am)
I have a build date of 2/28 for my c320-Black/Java with the c2 package and cd changer. Autohaus here in Pompano tell me last week in March is expected delivery but i feel it will be mid april. I've been getting great service from there, sorry to hear some of the horror stories from some of you. 81 degrees today!!!!
Talk to you all soon.
Feb 15, 2001 (1:04 pm)
Just when I thought things were finally straightened out, today I get a rather frantic phone call from my salesman. He claims he just got a fax from Eloan saying they need certain documents, claims he and 2 others have already sent these things at least once, and that they have not gotten their money yet. I ask him what day the fax came in, he says yesterday and that I need to call Eloan and find out what's going on because this is "taking up way too much of [his] time." I call Eloan and of course they tell me everything's fine and that the fax was sent on Tuesday when they needed all of this stuff. They also tell me that the dealership has had the money since they deposited the draft and that Eloan would have taken the money back if a problem had arisen, but the dealership already has the money. This confirmed for me what I already knew. The finance woman said to me that the car had "already been paid" so that's why she didn't send the documents in the first place! Right after they had called her asking her to send these things.
I am totally p-ed off at the salesman who could easily have called Eloan himself, but it's clear that no one at the dealership ever really wanted to lift a finger to communicate directly with the people financing my car. I am angry that he blames Eloan for his own dealership's incompetence. I am angry that they have tried to make it sound like I put them through this great hardship. I am considering writing a letter to the dealership's GM detailing what occurred throughout this process and letting him know that I am not happy with his dealership.
On the other hand, I will eventually need to have the car serviced and I don't want to poison my entire relationship with the company over what is really a problem with their sales and finance offices. I could take the car elsewhere for service, but this dealership is literally within a 5 minute walk of my home and I would prefer to have it taken care of there. I don't think I will ever buy another car from them though after this experience and I think they should know that.
So, should I send the letter or not? Is it likely to matter at all to the GM or just go in the circular file? Anyone have any thoughts?
Feb 15, 2001 (1:32 pm)
For those of you with remote problems i just spoke to my service advisor today and he said " there currently is no fix for the problem". Our remote seems to have a mind of its own, sometimes it works sometimes it doesn't. They ordered a new key first for my wife and i gave her my key last night, at their suggestion, and now mine is not working properly so i called and that was the response i received along with "if you put the key in the ignition and take it out 10 times that would correct it short term". He hoped to have a software fix in the next few days. Needless to say i was not real happy.
#1283 of 7297 ? write letter
Feb 15, 2001 (1:43 pm)
Fedssocr...Sorry about your problem getting your car paid for. I hope it has not spoiled the pleasure of getting this wonderful new car. As for writting a letter to vent your displeasure about the handling of the payment process, I can only tell you what I would do. I would call the salesman and tell him I want an appointment with him at his office. I would want to talk to him FACE to FACE. I would tell him exactly how I feel.I think I would leave out the part about never buying a car there again. I also think before you leave you should ask him to bring in the MANAGER to discuss the "future", meaning service etc. Making it clear you expect a much less stressful experience in the service department, and you want him to see to it that you get it. This lets the salesman know how you feel, It informs the manager of your less than perfect experience, and I think it will help with your future service. I am sure you understand, this is just my opinion, and no guaranties. Best of luck whatever you decide to do.