Last post on May 11, 2010 at 11:16 AM
You are in the Mercedes-Benz E-Class
What is this discussion about?
Mercedes-Benz E-Class, Sedan
#6668 of 6720 Being charged for what I thing are defective parts.
Mar 23, 2008 (11:09 am)
I brought my Mercedes in Jan. 2004, so the warranty is expired by three months. Some dealers and the manufacturer have a special adjustment program that they call the after warranty expiration (listed in the Service and warranty booklet) where they will cover the cost of repairs, or some of the cost. Their option, usually to assist their loyal customers, and those that maintain they maintainence schedules. Battery power and seals should not be failing on a car with so little mileage and has not been damaged in any way.
#6669 of 6720 Re: how good is an e350...? [stevej2001]
Apr 02, 2008 (1:55 am)
I just purchased the C Class w/leatherette...... I am not sure if that was a wise choice. My concern .....is the leatherette dangerous to your health. I did not think of this until I read an article stating vinyl flooring may cause cancer.
#6670 of 6720 I have an older E300 (1986) and my A/C wont come on if the engine is hot.
Apr 26, 2008 (9:54 am)
I have an older E300 (1986) and my A/C wont come on if the engine is hot. Sometimes if I turn the ignition off and on again it will work but most of the time no. If the A/C is working I can drive all day - it wont quit when the car is running but if I stop and turn off the ignition I can be sure it wont work when I start up again (or until it cools). Does anyone know what might be causing my problem? PS: I live in Phoenix where A/C is critical. Thanks
#6671 of 6720 Should I be charged for this?
Jul 31, 2008 (5:52 pm)
Just had my car in for an oil change and filter which was to be $110. I asked to have the service reminder light (for service C) be re-set. The car is an '07 E350 being leased for 27 mos. and due to be returned in 3 mos.
When I went to pay my bill, the dealer charged $35 to re-set the service light. I protested but they said I authorized it when I signed permission to do the service when I dropped off the car. Note: THEY NEVER TOLD ME THERE WOULD BE A CHARGE FOR THIS and frankly I've never heard of this being done before. They also charged $6 for window washer fluid.
Remember, I was ONLY in for an oil change and filter, not the "service". It's not the money as much as them doing this.
Has anyone ever heard of this or have it happen to them?
#6672 of 6720 Re: Should I be charged for this? [carnaught]
Jul 31, 2008 (5:55 pm)
You asked them to turn off a diagnostic light. Normally i would say that they can charge because you asked them to do it, however shouldn't it be under warranty if there is a service light? If you aren't having the service provided, wouldn't your warranty be void for fairlure to maintain? Weird situation.
#6673 of 6720 Re: Should I be charged for this? [carnaught]
Jul 31, 2008 (6:37 pm)
no you should not be charged for that. it's ridiculous.
first I-drive. then they take away the dipstick and rely on software to check the oil. then no manual trans on the 335d for USA. who is in charge over there? who ever it is, s/he should be choppered to that rock where the monkey is and left there with a 5 year supply of government cheese. Then chopper the monkey back and install it behind the BMW CEO desk.
#6674 of 6720 Re: Should I be charged for this? [elias]
Jul 31, 2008 (6:54 pm)
FWIW, as I understand it, BMW doesn't build any 335d cars with manual transmissions, regardless of which market you live in. I suppose it could be that they don't have any manual transmissions that have the ability to handle the prodigious amounts of torque that that engine puts out.
#6675 of 6720 Re: Should I be charged for this? [carnaught]
Jul 31, 2008 (6:55 pm)
Turn in the car when the lease expires and don't consider this dealer when you shop for a replacement. Let them know why you won't be coming back. I've had my 2000 E320 dealer serviced for 150,000 miles and was NEVER charged for resetting the light. Same with a prior MBZ and BMW. I consider it part of the service, much the same as closing the hood when the job is done.
Which dealer was it?
#6676 of 6720 Re: Should I be charged for this? [shipo]
Jul 31, 2008 (8:15 pm)
tnx for the 335d transmission info, shipo. the Porsche/Audi dealer is conveniently 2 miles closer and knee-deep in manual transmissions and I'm pretty sure there is a bald-guy discount on 911s and S5s, in case I go in that direction.
Back to the E-class, I'm still pining for a recent year Benz diesel to go with my set of 4 1999 16" E wheels and one scratched Y2k wheel. I've got 2 vehicles now, thinking of trading 2 for 1. E class diesel is on the short-list..
#6677 of 6720 Re: Should I be charged for this? [carnaught]
Aug 01, 2008 (10:18 am)
Dealer's choice. Mine does not.
I have had several M-B's and resetting the FSS is usually a simple thing.
It is some variation of having the key in position 2 with the FSS on the dashboard display. Then hold the reset button down for 30 seconds. Again, the routine varies by model. Some you hold down twice and some you move ignition key back and forth.
Oil changes require 9 quarts of Mobil 1 at $6.50 per quart, a $20 fleece oil filter and several o rings and gaskets plus labor. The $100 charge is not out of line but the $35 charge is.
Hope this may help. Shop for a friendlier dealer with a better service manager.
That is the key to happy M-B ownership.
I once complained to M-B when they called to follow up on a service visit that their service manager was not very Lexus like. He was fired the following week.