Last post on May 11, 2010 at 11:16 AM
You are in the Mercedes-Benz E-Class
What is this discussion about?
Mercedes-Benz E-Class, Sedan
#5913 of 6720 Re: Mercedes Resting on its Laurels [tyee1]
Sep 14, 2004 (7:05 pm)
But, I have to ask for an honest answer:
Can you honestly say that the Suburban doesn't drive like the Love Boat and look like it was designed by a committee of blind engineers??
I hear what you are saying about the dissapointing reliability and quality control of your Mercedes. The pre 2003 ML series was generally recognized as the worst Mercedes ever. But no matter how bad a Mercedes was, I wouldn't be pushed, kicked, or prodded into a Chevy. For God's sake there are Hondas, Acuras, Toyotas, Lexus and Nissans to choose from.
Saying that the Chevy Suburban doesn't rattle or have maintenance problems is like marrying the Circus fat lady because she doesn't have hairy legs. Yeah, but she's still fat.
Sep 15, 2004 (7:18 am)
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#5915 of 6720 Cut in Warranty Service is Proof enough for me
Sep 15, 2004 (8:44 am)
Starting with '05 models, MB is no longer providing no charge maintenance. This tells me the direction of the quality of MB service. I think it's a bad move on their part at a time when they need to improve their public image.
#5916 of 6720 Re: Cut in Warranty Service is Proof enough for me [r1_97]
Sep 15, 2004 (11:45 am)
I don't take that as a negative by itself. None of the premium Japanese brands - Lexus, Acura or Infiniti - offer free maintenance. While I would certainly prefer free miantenance to not having it, I don't think it's worth more than a few hundred dollars. The big stuff is still covered by warranty.
#5917 of 6720 Free Maintenance
Sep 15, 2004 (1:26 pm)
Free Maintenance is an oxymoron. You either pay up front as part of the sale price of the car, or you pay as you go along.
There is no free ride.
#5918 of 6720 Re: Free Maintenance [twoof1]
Sep 16, 2004 (10:03 am)
That's true, however, MB is a status-image brand and providing included maintenance enhances their image and good will among customers. It also brings owners into their shop where other problems may be diagnosed before they become apparent and cost MB more under the warranty.
I think it's good business to include the minor cost of the maintenance during with the warranty period with the purchase price of the car.
#5919 of 6720 Re: Free Maintenance [r1_97]
Sep 16, 2004 (1:13 pm)
I agree it's good business but I don't think MB has taken much out of the price this year compared to last year to compensate for the change. The '04 I bought was 3.5% less (sticker) than the current '05 sticker WITHOUT the included maintenance. Probably would have been well over $1000 out of my pocket.
Sep 17, 2004 (5:23 am)
If you buy a Starmarked 01-04 you get the free maintenance. In my case, I brought my used 01 in for the FSS and they called and needed to keep it for a second day so they could replace the catalytic converter and battery. (Neither had failed, but they said they were deteriorating). And that was on top of also replacing the windshield wiper and the oil and lube job. I think I got my money's worth; $0.00... And I should be able to get one more free FSS stop just before the 50,000 mile mark. After that, even though I have Starmark coverage for another 3 years, I'll just do the oil and filter thing with my local service guy. The dealer gets nearly $200 for a non-warranty FSS service. Although... If they keep replacing partly worn-out parts until my Starmark runs out...???
#5921 of 6720 Re: Mercedes Resting on its Laurels [tomotomo]
Sep 17, 2004 (12:08 pm)
My story is funny, if it weren't so sad. I purchased my 4th new Mercedes, an E500 with active suspension, on August 27,2004. On August 2nd, the suspension failed and the front of the car went down on the front wheels (I find out that it is a common problem). At this point, my wife and I had driven the car fro NJ to Vero Beach, FL (which is equidistant between two Mercedes dealers).
We called teleaid and MB semt a flat bed to pick up the E500 with 1300 miles. I sugested that maybe we should keep the car in the garage until after the hurricane (Frances), but was assured by the flat bed operator that Coggins Motors would take good care of my car.
We got a call from Coggins, literally a week later, that they had the car and they would be fixing the front end, and , OH, you might call your insurance company, because your car has a lot of body damage from debris during the storm. Mercedes says it is not their problem. Sorry. What a way to handle customers and dodge obvious responsibility.
#5922 of 6720 Back to the future? (billfl)
Sep 19, 2004 (9:31 am)
I'm sure you didn't mean that the front end collapsed on Aug. 2nd... Maybe Aug. 29th? Otherwise that's SPOOKY !!
This story would be hilariously funny, if they shipped the car back to NJ for the repairs instead of to one of the two dealers near you in Florida.