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You are in the Lexus ES
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Lexus ES 300, Lexus ES 330, Sedan
May 07, 2003 (10:22 am)
The results of the 2003 JD Power Initial Quality Study were released yesterday. It's no surprise that the ES 300 finished #1 in the entry luxury car category.
Other Lexus standings include:
Lexus #1 as a brand
LS 430 #1 in the premium luxury car category
SC 430 #2 in the premium luxury car category
GS 300/430 #1 in mid luxury car category
RX 300 #1 in luxury SUV category
LX 470 #2 in luxury SUV category
The #1 Platinum Award also went to the plant where the LS 430 and GS 300/430 are built. The plant where the ES 300 is built finished #3 of all plants worldwide (the Toyota Prius plant was #2).
#3696 of 5443 How rare is black ext./ black interior?
May 17, 2003 (9:52 am)
Hi folks. I am new to this board, but hope you can help me. My father went to a Lexus dealer in Massachusetts about 3 weeks ago.
He agreed on a ES 300 with black exterior and a black interior. So, he calls today to check on the status of the car. The dealer informs him there are NO black/black ES 300's on the entire east coast.
What's worse, is that if he wants this "limited" and "rare" car, he needs to have them order it from the factory, wait 2 months longer and then "pay more" for the car because of the ordering and limited run on black on black.
Does this sound accurate to anyone? I've never heard of such lies on a mass produced car like the Lexus. Has anyone experienced anything like this? Any insight would help. Thanks in advance.
#3697 of 5443 Puckeye2: Black on black
May 17, 2003 (2:00 pm)
Just for the fun of it, I logged on to www.carsdirect.com with a Boston zipcode. The MSRP for a base ES300 is $32,300. Invoice is $29,101, and CarsDirect price is $30,001. I clicked on colors, and clicked on black for the exterior. It immediately prompted me to black for the interior color. It is possible the dealer is taking advantage of your father.
#3698 of 5443 Re: Puckeye2: Black on black
May 17, 2003 (4:46 pm)
I know they are trying to take advantage of him. Needless to say, this will not happen. I am going to go in there make them wish they never tried to pull this scam.
Anyone else know if the black/black is "rare" and "limited?"
Any suggestions besides carsdirect.com to find out?
#3699 of 5443 puckeye2: Black on Black
May 18, 2003 (6:30 am)
What dealer did your Dad go to for his purchase? I leased a 2003 Lexus ES300 from Lexus of Northboro with Black Garnet and black interior-if they offer the combo they make it. My dealer had to do a search for the color, but they found one. Certainly they want to sell off the lot, and the light blond leather is more available. I found that negotiating between dealers is very helpful-you get a better price, and they work harder to earn your business. Paying more for a car they don't have to carry in inventory is a crock. That is why they want to sell what they have-they pay financing on cars on the lot. So ordering should be cheaper than buying from inventory, as they pay no bank financing. I bounced between Lexus of Norwood, and Lexus of Northboro-but settled on Northboro because they are brand new and work harder to get your business as the number of cars they get is based on sales figures. Ask for Jim Roberts-sales manager-he worked hard for me and made a difficult combination of colors workable. Tell him Glenn from Barre recommended him.By the way they had a black on black in stock 3 weeks ago, but I wanted the black garnet with black that they had to search to find in CT. Call 508-870-3222. Good luck, Glenn
#3700 of 5443 Puckeye2: Black
May 18, 2003 (9:38 am)
Just for the fun of it, I logged on to www.jmlexus.com. JM Lexus, the world's largest Lexus dealer, is in Margate, FL. His new car inventory contains 56 new ES300s with the black exterior. He has four with black leather, 2 with gray leather, and the balance are all ivory leather. I don't see why your father should need to pay a premium for the black on black ES300.
#3701 of 5443 Re: puckeye2: Black on Black
May 18, 2003 (11:04 am)
Glenn & Mr.Rogers,
You guys are great! I live in CA, but my Dad still lives in Boston.
He went to Lexus of Norwood. I gave him your Northboro info and he is going to call. The JM Lexus info is also helpful when they (Lexus of Norwood) are saying there are none on the entire east coast. I really can't thank you all enough. I think we all benefit as consumers when we can trade information together like this.
Though Lexus of Norwood may be correct, I just have a hard time believing that a mass produced car like the ES300 would be rare for black/black.
I will let everyone know what happens as this week progresses.
#3702 of 5443 the way it should be
May 18, 2003 (1:10 pm)
Wouldnt it be wonderful if you could search the inventory for all Lexus (and Toyota) dealerships, perhaps even via the corporate websites?
Toyota/Lexus are very behind the times with respect to their sites; Nissan/Infiniti, for example, allow you to build a car to your specification, then search against a specified radius surrounding your zip code to see the closest dealer with the closest vehicle match. Or, you can simply choose a dealer and do a search for whatever model. Each includes an option to view a detail of the car's options.
In general, I am disappointed with Lexus website- it really doesnt offer a customer of this type of vehicle to obtain the information that is most useful. Puckeye's whole situation could have been avoided if he was able to help his father out by loggin on to Lexus.com in the first place.
#3703 of 5443 Re: glenns1939 & Northboro
May 19, 2003 (1:07 pm)
Well, i'll give Jim Roberts some room to find one, but when my dad called him, he always says the, "I'll call you back in 10-15 minutes" line and of course, never calls back. He had to call back 3 times so far.
As a family that has primarily dealt with Honda, I am in utter shock at the terrible customer service being demonstrated with Lexus. I always thought they were a step above so to speak. The first rule, should always be to keep your word. If you can't do something, just say you can't. I hope that Jim Roberts comes through though.
Again i'll say it. I just can't believe buying a black/black Lexus ES300 is so hard. Has anyone else had to jump through hoops just to get the car they want?
#3704 of 5443 **UPDATE** Black/Black ES300
May 19, 2003 (1:42 pm)
So, Jim Roberts did indeed call my dad back and he located the black/black ES300. It will be in later this month. He agreed to match the amazing Lexus of Norwood price, but wanted his business (service, etc.) in the future. A small price to pay for stepping up to the plate in my opinion.
Assuming they match the financing of Lexus of Norwood, he is going with them. If not, he'll search for another dealer.
Glenn, thanks for the reccomendation, you really helped, as did everyone here.
I'll keep you posted!