Last post on Jul 17, 2012 at 5:08 PM
You are in the Saab 9-5
What is this discussion about?
Saab 9-5, Sedan
#2033 of 2237 Saab/GM and customer service
Jan 03, 2006 (9:30 pm)
Saab still makes great cars. I have had six of them, have four 9-5's right now: 2-1999; 1-2001; 1-2002. They are great cars, I love them. There is only one problem: GM. They are up to their old tricks when it comes to warranty and any customer service. Once a customer buys a Saab or any GM car, they become a legal liability in GM's eyes, and are treated as such. So here I am, the owner of four 9-5's, and treated like a pain in Gm's rear. I even took a couple of problems to Saab.Usa, to the president of Saab, a Ms. Kelly (hyphenated) something or other. She replied with two form letters, both obnoxious and mundane in content--and no help. I was as much as told that my problems were tough "%$#^&), and it really didn't matter to her if I bought more saab's or not. Said to resolve with with my local dealer and gave me a toll free number for customer service. So I called Saab customer service. Might as well have peed in the wind. First I asked the lady who answered if she could speak slower and more clearly, since I couldn't understand her accent. She was insulted that I could not under stand her English, which turned out to be not English at all but some derivative.... I really tried to understand her, just couldn't. I finally did understand that she wanted me to talk to my dealer. I asked if she had ever been to a saab dealer (she hadn't). I asked if saab reps ever went to my local saab dealer and tested them on even basic saab knowledge. The answer was no. I told her the truth: my local dealer had such a small knowledge of saab's that I had already forgotten more than the dealer knew. She got huffy and said she refused to be insulted (I think that's what she said),and said she would hang up if I didn't change my tone of voice. So I changed my tone of voice, told her that her status of minor bureaucrat at GM gave her no instant respect and if she couldn't earn respect she didn't deserve it. She got even more insulted, so I said please let ms. Kelly (whatever her name is) know that her Saab division of GM should abandon the slogan "Born from Jets" and adopt this slogan: Saab: "great cars, born of a stupid Company" (how they can be so stupid and build great cars is truly a mystery). Will I buy any more Saabs? What do you think? ssjackson. Reno.
Jan 04, 2006 (6:25 am)
I’ve been a loyal Saab customer since 1969. In that time I’ve owned four Saabs. A 1969 - Saab 96 V4, a 1978 - Saab 99, and 1987 and 1995 - Saab 900s. I traded in the 1978 at 163,000 mi., the 1987 at 247,000 mi. and I’m still driving the 1995, 203,000 mi. and counting. All were new, 2dr coupes with 4 cylinder Saab engines and manual transmissions. In thirty-six years I have never had a major engine repair. A couple of clutches, a couple of transmission seals were the worst engine related issues. Yes, I’ve suffered thru a fair share of problems - seatback cables, seat cushion heaters, alternators, water pumps and the ubiquitous “serpentine belt”. Overall, I would have to rate my satisfaction as very high. I’ve always held the opinion that as much as I’d like to be driving a new car, I’d rather have years of no car payments as long as I could live with the “reliability“ factor. Yes, I do think that the overall quality of the product has declined since GM acquired Saab. (Our local dealer, who had sold Saabs for twenty-five years, finally sold his franchise after GM squeezed the profit margin, to a point where he couldn’t make any money on a sale, and hassled him on unsold inventory.) But from what I’ve seen of the early reviews of the ’06 9-5 I wouldn’t hesitate to continue my allegiance to Saab automobiles.
#2035 of 2237 AMP Boosting Pioneer vs HK
Jan 04, 2006 (6:36 pm)
Well, the posting is #1982, and must only work on the HK version. This peaked my interest becuase I had fooled with the settings for a custom phone cradle that I had made and integrated for my treo 600.
There is a start setting for the regular audio and one for the telephone setting. I had to set the phone start settting on max so when I switch to telephone mode if was loud enough.
I have the non-HK (Pioneer I think) and the start setting is indeed the start setting and not the gain. I tried 00 for start and 25 for start and confirmed and then cranked the vol, it was very close to the same.
Hopefully you HK users can use the gain setting to blow out some speakers.
#2036 of 2237 Re: Hello and... [cars4ben]
Jan 04, 2006 (9:52 pm)
I have the same problem with my 9-5 year 2000. 4 cyln. wagon and the dealer is no help. I would really appreciate any help you can give me. My message is no. 938 in the Saab wagon forum. geojoe
#2037 of 2237 Pirelli Tires keep failing
Jan 16, 2006 (12:02 pm)
I'm wondering if someone else out there is having the same problem as I am with my 2004 Saab 9-5 Aero. Overall it has been a GREAT car with one exeption: I have owned it for 18 months and have replaced 6 (six) Pirelli Z rated tires on it. I keep getting bulges in the sidewall(s) that the manufacturer calls road damage and won't replace. We Live in Richmond Virginia (no hills or off-roading here) and the car is really driven only in the suburbs or the highway. Yet about every 3 months, one of the tires has to be replaced (at $300 dollars a pop). The dealer told me getting bigger rims and a different kind of tire would defeat the purpose of the car's design, but these pirellis are getting expensive. Anybody know if putting different rims and a different tire is an option? Thanks
#2038 of 2237 Re: Pirelli Tires keep failing [tnedbalski]
Jan 19, 2006 (11:37 am)
Sounds like you've got a problem...but I'm curious about a few things:
1) Why keep replacing the tires with Pirellis? There are plenty of other manufacturers out there. Check out tirerack.com for their reviews.
2) Why replace both wheels and tires? Going larger than the 17" wheels on your Aero would likely yield a harsh(er) ride, and make the (very expensive) wheels more susceptible to road damage due to the short sidewalls on the tires. Stick with the 17's, and head for something other than Pirelli.
#2039 of 2237 Take a chance on 2006 9-5?
Jan 19, 2006 (7:33 pm)
I am partial to Saab although I have not owned one for years. I am in the market for a reasonably luxurious car that is fun to drive.
Pro: A lot of content for the money (try pricing a comparable Cadillac CTS or some of the imports), excellent safety ratings, a proven platform, excellent MPG for the power, a good local dealer (have to check on that some more), a unique vehicle.
Con: An obsolescent platform, GM policies for warranties, higher maintenance costs than I am used to, no rear side air bags.
Unknowns: how reliable now, build quality, is this a good buy for a guy who normally keeps a car eight years or more.
I would appreciate any thoughts on this.
#2040 of 2237 Re: Take a chance on 2006 9-5? [bmichel]
Jan 20, 2006 (1:26 pm)
I haven't had my 9-5 long enough to be authoritative, but I would offer you the same advice my dealer offered me - find an off lease CPO 05, and you'll have a longer warranty than if you bought a new 06. In my research, Saab's CPO plan is the best in the biz.
#2041 of 2237 Re: Take a chance on 2006 9-5? [bmichel]
Jan 25, 2006 (7:27 am)
Saab's are definitely unique compared with other cars, and have a lot of features for the money. However long term reliability has been a problem. Like other reader suggests, we bought a 9-5 (2001) off lease, certified (6yr/100K) warranty, got a good deal. GM was actually good in honoring warranty. But such poor reliability, car kept going into shop, traded it in early, lost a lot of money on the trade-in (depreciated at 6000 per yr x 3yrs we owned it = 18,000!). Consider leasing it instead, I wish I did.
Jan 31, 2006 (4:33 pm)
in my 2000 aero i have the oe xm m or is it mxm anyhow ,the first set gave me over 62,000 miles and i had 5k more left on it.
the second set has 42,000 miles and not even 50% wear .
i have always had problems with pirelli in my other cars so i avoid them.they do not have the quality of the michelins.