Last post on Feb 09, 2013 at 9:37 AM
You are in the Chevrolet Malibu
What is this discussion about?
Chevrolet Malibu, Sedan
#4966 of 4972 Re: Air through defrost only [gmcustsvc]
Dec 09, 2012 (2:25 pm)
Here is the update:
I called customer service and she set up an appointment at the dealership. I mentioned that I could do that. She said it was for an "evaluation" of the car. I took the car in the next day. It seems that they just wanted to fix it again. The dealership looked at it again and said that they called GM engineering. GM did not give them a call back, so I was without a car for the day. The next day (Thursday) they got me a rental car.
GM called the dealership the day after that. They got in touch with a regional service representative who told them to do a temporary fix of rewiring all three HVAC circuits to see if it works before he is willing to come and look at it. I got the car back (took it in on Wednesday Morning and got it back Friday afternoon), but I will still have to take it back to get the fix made permanent even if this works. It seems to be working, but I have only driven it twice.
The dealership said that I missed one fix. This is now their seventh attempt at fixing it. They said that the regional person will come the next time. I suggested nicely that maybe he should have done that a long time ago. So, one step forward and perhaps a step back.
I am not thrilled with the continual hassle and loss of trust in the car. Customer Service called on Thursday to say that she had not been able to talk to the dealership yet. Friday she left a message saying that the regional representative would give a call (I guess to the dealership). I called back and left a message, but did not hear back.
#4967 of 4972 Re: Air through defrost only [gmcustsvc]
Dec 13, 2012 (9:36 pm)
Sarah and others,
The seventh fix does seem to be working, but we have not had very cold weather to really test it.
I received a call from a regional GM customer service advisor and was told that they will extend the warrantee on the HVAC system of the car. I am happy that they are doing that, but also was hoping for more. She said it was all that she could do.
When I asked, "How many times do you fix a car before that you say 'that's enough'?" She said that I could look into consumer protection laws. Am I being told litigate it as a lemon? I was hoping it would not resort to that. It is not my style.
My worry (on top of the HVAC system working right) is that the car's value is less due to this constant problem. I have also spent considerable time, money, and carless days working on this issue. Any suggestions are welcome. Who should I talk to?
Jan 25, 2013 (3:04 pm)
Back a year or two ago there was a discussion on which tires should replace the Firestone FR710 original equipment ones on my 2011 Malibu. I have the red tintcoat package so I have the 18" tires. The car rides fine with the existing tires and I do not want a hard "performance" ride. What tires would offer a similar or smoother ride?
Jan 31, 2013 (4:47 am)
I have 2011 malibu and the usb port won't recognize my iphone at times. Anybody else having this problem??
#4970 of 4972 Re: USB port [mr_smith]
Jan 31, 2013 (8:01 am)
I checked my resources for you, mr_smith, and did not see any troubleshooting that I could help with. Have you spoken with your service center about this in the past?
Sarah, GM Customer Service
#4971 of 4972 Re: Malibu Tires [dispencer2]
Feb 07, 2013 (10:11 pm)
Come on - SOMEBODY on this list has replaced the factory tires. I'd like to know a better substitute. Thanks - Karl Spence
#4972 of 4972 Re: Air through defrost only [philprof]
Feb 09, 2013 (9:37 am)
I am happy after a long process that my dealer was able to work with GM to help me with my Malibu problems. Although it was not easy, I was impressed with GM in the end. It took the dealer's help, but they did help me get a very good deal trading in my Malibu for a new Cruze. It cost me some money, but I think I came out well financially in the end as well as the dealer (the dealer made very good money on this deal, but helped me as well). I hope this will be a good car. I like it so far. Faith in GM is restored.