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Chevrolet Malibu

4972 messages,  Last post on Feb 09, 2013 at 10:37 AM

You are in the Chevrolet Malibu Forum.

What is this discussion about? Chevrolet Malibu, Sedan

Messages Page 498 of 498

#4962 of 4972 Air through defrost only by philprof

Dec 02, 2012 (6:53 pm)

I have a 2010 Malibu LS. I bought it new in March 2010 and since June 2010 I have had an intermittent problem with the air conditioning and heat blowing out of the defrost rather than the front vents or the floor. It mainly happens on very cold or very warm days. I have had it addressed by my dealer five times (actually more, but they could only replicate it five times). They replaced the computer the first two times, the vent door (or equivalent of it), the holes that the fan blows into, and finally they re routed the ground wire. None of these fixes have worked or worked for very long. I now have 40000 miles on the car and am wondering what to do. It is very annoying to hear it switch back and forth and then having it come out of the defrost only. I have spent a lot of time addressing this problem. Do you have any suggestions on what to do next?

#4963 of 4972 Re: Air through defrost only [philprof] by gmcustsvc

Dec 03, 2012 (9:06 am)

Replying to: philprof (Dec 02, 2012 6:53 pm)
We're sorry that you have had such an ordeal with your HVAC system, philprof. Have you contacted Customer Assistance on this yet?
 
Sarah, GM Customer Service

#4964 of 4972 Re: Air through defrost only [gmcustsvc] by philprof

Dec 03, 2012 (9:07 pm)

Replying to: gmcustsvc (Dec 03, 2012 9:06 am)
Sarah,
 
Thank you for the reply. I did contact them after the third repair did not work and was told to take it back again. I will try calling them again soon. The dealership claims to just be following what they are told to do by GM when it comes to the repairs.

#4965 of 4972 Re: Air through defrost only [philprof] by gmcustsvc

Dec 04, 2012 (7:04 am)

Replying to: philprof (Dec 03, 2012 9:07 pm)
Good morning,
 
I hope we're able to move forward in this with you! Please keep us updated!
 
Sarah, GM Customer Service

#4966 of 4972 Re: Air through defrost only [gmcustsvc] by philprof

Dec 09, 2012 (3:25 pm)

Replying to: gmcustsvc (Dec 04, 2012 7:04 am)
Here is the update:
 
I called customer service and she set up an appointment at the dealership. I mentioned that I could do that. She said it was for an "evaluation" of the car. I took the car in the next day. It seems that they just wanted to fix it again. The dealership looked at it again and said that they called GM engineering. GM did not give them a call back, so I was without a car for the day. The next day (Thursday) they got me a rental car.
 
GM called the dealership the day after that. They got in touch with a regional service representative who told them to do a temporary fix of rewiring all three HVAC circuits to see if it works before he is willing to come and look at it. I got the car back (took it in on Wednesday Morning and got it back Friday afternoon), but I will still have to take it back to get the fix made permanent even if this works. It seems to be working, but I have only driven it twice.
 
The dealership said that I missed one fix. This is now their seventh attempt at fixing it. They said that the regional person will come the next time. I suggested nicely that maybe he should have done that a long time ago. So, one step forward and perhaps a step back.
 
I am not thrilled with the continual hassle and loss of trust in the car. Customer Service called on Thursday to say that she had not been able to talk to the dealership yet. Friday she left a message saying that the regional representative would give a call (I guess to the dealership). I called back and left a message, but did not hear back.

#4967 of 4972 Re: Air through defrost only [gmcustsvc] by philprof

Dec 13, 2012 (10:36 pm)

Replying to: gmcustsvc (Dec 04, 2012 7:04 am)
Sarah and others,
 
The seventh fix does seem to be working, but we have not had very cold weather to really test it.
 
I received a call from a regional GM customer service advisor and was told that they will extend the warrantee on the HVAC system of the car. I am happy that they are doing that, but also was hoping for more. She said it was all that she could do.
 
When I asked, "How many times do you fix a car before that you say 'that's enough'?" She said that I could look into consumer protection laws. Am I being told litigate it as a lemon? I was hoping it would not resort to that. It is not my style.
 
My worry (on top of the HVAC system working right) is that the car's value is less due to this constant problem. I have also spent considerable time, money, and carless days working on this issue. Any suggestions are welcome. Who should I talk to?

#4968 of 4972 Malibu Tires by dispencer2

Jan 25, 2013 (4:04 pm)

Back a year or two ago there was a discussion on which tires should replace the Firestone FR710 original equipment ones on my 2011 Malibu. I have the red tintcoat package so I have the 18" tires. The car rides fine with the existing tires and I do not want a hard "performance" ride. What tires would offer a similar or smoother ride?

#4969 of 4972 USB port by mr_smith

Jan 31, 2013 (5:47 am)

I have 2011 malibu and the usb port won't recognize my iphone at times. Anybody else having this problem??

#4970 of 4972 Re: USB port [mr_smith] by gmcustsvc

Jan 31, 2013 (9:01 am)

Replying to: mr_smith (Jan 31, 2013 5:47 am)
I checked my resources for you, mr_smith, and did not see any troubleshooting that I could help with. Have you spoken with your service center about this in the past?
 
Sarah, GM Customer Service

#4971 of 4972 Re: Malibu Tires [dispencer2] by dispencer2

Feb 07, 2013 (11:11 pm)

Replying to: dispencer2 (Jan 25, 2013 4:04 pm)
Come on - SOMEBODY on this list has replaced the factory tires. I'd like to know a better substitute. Thanks - Karl Spence

Messages Page 498 of 498

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